On the home page, you enter your IMEI number and the company to which your phone is locked. You then go in to their payment page and give them the fee previously quoted ( in my case £12.99). After a couple of hours, they then ask for details to verify your identity (driver's licence, passport etc) and, once you have provided this, they come back requiring a further £24.00 before they will give you the code you need. It, therefore, will set you back over £35 to get the codes required, rather than the £12.99 you are led to believe it will cost. In most cases, this is more than the worth of the 'phone. BE WARNED - this is just a scam.