Overview
MobileUnlocks has a rating of 4.4 stars from 2,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
Needed my iPhone unlock in Laos but they were charging way too much so came across this website and thought I'd gave it a try and it did not disappoint. Fast, Convenience, easy to follow instructions and very reliable. Would absolutely use MobileUnlocks to unlock any phones in the future
Fantastic service and took less than 5 minutes for phone to be unblocked, much easier than having to take to the store
Hi Elizabeth,
Thank you so much for your positive feedback! We’re thrilled to hear that you found our service quick and easy to use. It’s great to know we made the unlocking process smooth for you. If you have any other questions or need further assistance, feel free to reach out. Happy unlocking!
Best,
Charlotte
It was a wonderful experience especially since I didn't know exactly what I was getting myself into. But what made me choose mobileunlocks is because of my fellow Jamaican brothers and sisters in the reviews. So I said once Jamaicans are in here it must be good.😊
Hello Lenroy,
Thank you so much for sharing your experience with us and for choosing MobileUnlocks due to the positive reviews from fellow Jamaicans—it's great to know that our community's feedback played such a significant role in your decision.
We are thrilled to hear that your unlock for the iPhone 13 Pro Max from T-Mobile USA is complete. We hope that you're now enjoying the freedom of using your device with any network you desire!
Should you need any further assistance or have any more questions, feel free to reach out. We're always here to help!
Warm regards,
Charlotte
Scammer of the first order; Fake non refundable "eligibility checks" with bogus result (I know for a fact the sim is not connected to a network and neither is it a clean account). Stay far away from it.
At first I was a bit skeptical because I have tried multiple attempts before from different kind of services on how to unlock my phone.
I was surprised this morning upon checking my email & saw the msg that it has been unlocked and upon checking my phone it really turned 'No sim restriction'.
Happily now, I am using my phone with my current carrier.
I will definitely use this service again. Thankyou!
This service is highly recommended!
Hi Lexiemarie,
We are absolutely thrilled to hear about your positive experience with the unlocking service! It’s always rewarding to know when our efforts bring satisfaction to our customers, and we're delighted that your iPhone SE 2020 is now free from any sim restrictions.
Thank you for trusting MobileUnlocks and for taking the time to share your feedback. If you need our services again in the future, we'll be more than happy to help. Enjoy the freedom with your current carrier, and we look forward to serving you again!
Best regards,
Charlotte
I got a new phone that was locked and found this company easily on google. They could unlock the phone online which meant I didn't need to go to a shop so made it very convenient.
Was an easy process to get the phone unlocked and was a lot quicker then the expected 15min wait time. I got a text message to tell me I was all set up and ready to put my current sim into the phone. Would definitely recommend
Dear Mr. Diani,
Thank you for taking the time to share your feedback! We're delighted to hear that you found our service convenient and that the process of unlocking your iPhone 13 was quicker than expected. It's fantastic to hear that you're now able to use your current SIM with your new phone.
We truly appreciate your recommendation, and if there’s anything more we can do to make your experience even better, please don’t hesitate to reach out.
Wishing you all the best with your newly unlocked device!
Warm regards,
Charlotte
Customer Support Team
MobileUnlocks
Very quick and easy to use - solved my problem immediately
Hi Reece,
Thank you so much for your kind words! We're thrilled to hear that you found our service quick and easy to use, and that it solved your problem. It's great to know that your friend recommended us and that we could provide a suitable solution for you. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!
Best regards,
Charlotte
Pricing is deliberately vague in my opinion to hook customers and the unlock took days after the promised time frame. Personally would try and find alternatives but I think they trade under other aliases.
Managed to unlock phone that had bee out of use for 5+ years. Would have preferred an indication of total cost upfront rather than a drip feed of escalating costs at each of the three stages. Almost abandoned exercise thinking it was a scam.
Use these guys if you would like to be robbed. I paid 140 dollars to unlock a phone with bell and they told me 7 days. Then after seven days they told me bell could not unlock it but they would go through apple. After 7 more days they told me bell has put unlocks on hold for a couple weeks(already said bell can't unlock it) but offered me a credit not one 109 dollars to unlock a different phone. No response after I emailed them saying this was theft and I wanted my money back. Absolute scam. Stay clear!
They are scammers don't pay for them. First they will ask you to pay 14.99$ to check if they can unlock your device after that they said your device is eligible to unlock and you have to pay another 50$ to unlock it. After waiting for 8 days they will say your device cannot be unlock and we will give you a credit note! I asked them to refund my money back to my credit card they said our policy said we can't refund the money. Please don't believe this scammers.
Hello there,
Thank you for taking the time to provide your feedback. I'm sorry to hear about your dissatisfaction with our service. It's important to us that our customers have a clear understanding of our process and policies from the start.
As stated in our terms and conditions, the initial payment of $14.99 is for the eligibility check to ensure your device can be unlocked. If the device is eligible, the further payment of $50 is for the actual unlocking service. These steps are laid out to ensure transparency before any purchase is made.
I understand that an 8-day wait can be frustrating, and I apologize for any inconvenience you might have experienced. Upon the unsuccessful unlock attempt, our policy is to issue a credit note, as refunds are only provided under specific conditions. This is in line with our refund policy and is mentioned in our terms under section 7 of the T&Cs which you can refer to for detailed information.
We are committed to delivering a positive experience and would like to ensure your concerns are addressed. If your device meets our refund criteria listed in our Refund Policy, we are more than willing to work through those options with you.
As I don't have any reference or IMEI number in your message, I'm unable to look into your order specifically. Please use the Live Support feature on your tracking page, so our team can assist you further and resolve this matter to your satisfaction.
Best regards,
Charlotte
The website seems to be designed to mislead users to believe that an unlock costs 14$ however, after paying the initial 14$, users are advised they need to pay an additional 41$ to complete the transaction.
For reference, here is the sponsored Google Search result where it all started for me:
#1 Canadian Unlocking - $14 Instant Unlocks
MobileUnlocks
Unlock your phone for any network. Order phone unlock code via IMEI from just...
Rating for mobileunlocks.com: 3.8 - 49 reviews
$14 Unlock · $14 Unlocks
Once I accessed the site and input my information and requested an unlock only then is there subtle indication that there will be another 41$ charge to complete the transaction. It's not obvious. Make no mistake, it's not obvious by design, by purpose. If they were upfront that an unlock would cost over 50 dollars, most users would search out a more cost effective unlocking provider (there are so many).
My phone was unlocked within an hour. More fee information needs to be available before starting the process.
Hi S Parker,
Thank you for your feedback, and I'm glad to hear that your phone was unlocked promptly!
I understand that clearer information about fees upfront would be helpful. Just to clarify, we aim to provide all cost details on the checkout page before purchase. The process involves an Eligibility Check fee of £11.99, followed by the Standard Unlock fee of £26. This ensures full transparency so customers know what to expect.
If you have any other suggestions or need further assistance, please don't hesitate to reach out. We value your input and are always looking to improve our services.
Thank you for choosing us!
Best regards,
Charlotte
Stay away, they cant don nothing
Just take your money
This what they said
This device is BLACKLISTED and not possible to unlock as per our website. You may try contacting the network provider and asking if they can remove the blacklist. If you are successful, please let us know.
Sadly as per our Order Summary page (see below) and Terms and Conditions (Section 7) we cannot refund handsets that turn out to be blacklisted.
Hello Gideon,
Thank you for reaching out and expressing your concerns. We understand that discovering your iPhone 15 Pro Max is blacklisted can be quite frustrating. As we've mentioned, unlocking a blacklisted phone is not possible, and this status is one of the criteria where our refund policy does not apply, as detailed in Section 7.1 of our Terms and Conditions.
We appreciate that this isn't the outcome you were hoping for. However, if you can have the blacklist removed by contacting Telus Canada, we'd be more than happy to re-evaluate the situation and assist you further. We're here to support you through this process, so please let us know if the blacklist status changes or if there's anything else we can do for you.
Your experience is important to us, and we're committed to helping you navigate this challenge.
Best regards,
Charlotte
"Eligibility Checks" are not covered by our money back guarantee. We perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status. There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase. If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service.
Firstly. The phone is unlocked and very happy with the outcome but £37.99 I'm total to unlock an old phone is very pricey in my opinion.
Hi Paul,
I’m so glad to hear that your Motorola Moto G6 is unlocked and that you’re happy with the outcome! I understand your feelings about the total cost; unlocking can sometimes seem pricey. However, all the costs are outlined clearly at checkout, including the £11.99 for the Eligibility Check and the £26 for the unlock itself.
We strive to provide a quick and reliable service, and I hope your experience reflects that. Thank you for choosing us to unlock your phone, and if you have any further questions or need assistance, please let me know!
Best regards,
Charlotte
My experience with mobile unlocks was quick easy and simple. I brought a phone that claimed it was unlocked from a store however it was locked but mobile unlocks was able to get it unlocked quickly without any hassle.
Dear Holly Coles,
Thank you for sharing your positive experience with us! We're thrilled to hear that MobileUnlocks was able to assist you quickly and efficiently in unlocking your phone, especially after the inconvenience of purchasing a handset that was not unlocked as expected. It’s great to know you found our service hassle-free.
Enjoy your newly unlocked Samsung Galaxy A71 5G and the freedom to choose the network that suits you best! If you have any more questions or need further assistance, feel free to reach out.
Best regards,
Charlotte
Bunch of scammers. Paid them a huge amount of money since last year for a code to unlock my phone and still haven't received anything. Their communication is poor and I've asked for my refund but obviously no answer. This dodgy company needs looking at and put down. Avoid!
No reply to my e mail advising them my device is not asking for unlock code that they provided.
They attempted to get paid twice from my credit card even though it may be their system error which I doubt.
When searching the web for mobile unlocking services, you will come across a multitude of sites. Beware! MobileUnlocks is a genuine site. Be aware there are two payments required, a pre-order and an unlocking service. Mine took about a week, with a live tracker you can check progress on.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christina,
Thank you for taking the time to leave us such a lovely review! We're thrilled to hear that you found the unlocking process for your iPhone 7 Plus fast, convenient, and easy to follow. It’s great to know you had a reliable experience with our service and found the value in what we offer.
We look forward to helping you with any future phone unlocks you may need. Your satisfaction is our priority, and amazing customers like you make our job truly enjoyable.
Remember, if you have any more questions or need assistance in the future, we're just a message away.
Best regards,
Charlotte
Customer Service Team
MobileUnlocks