Overview
MobileUnlocks has a rating of 4.4 stars from 2,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
I've bought a phone that was locked and when the person that sold out to me didn't know how to unlock it. This site saved my money and phone.
***WARNING STAY AWAY***
Make sure to read the fine prints before paying from the beginning. The initial charge is not the full charge and you have to pay more once they verify the phone is not stolen/IMEI/other info.
It is not going to be 24 hours turnaround (at least for me anyways). I am still waiting. Ordered on Saturday April 1,2023 and it is Tuesday April 4,2023. Not unlocked yet.
UPDATE: April 5,2023
Now they want $70.00 more saying my phone is blacklisted. I have already paid over $80.00 prior to this. My phone is not blacklisted as it was my old phone with Bell.
They do not respond to emails and there is no other way to contact this vendor. Do not fall for this scam.
***They use "blacklist" as an excuse to not refund the money. I sent them multiple emails and no response. I asked for proof that my phone was blacklisted and no response.***
Greetings, I am very satisfied with the service provided. More than happy for having unlocked in the shortest time, I am grateful to know that this page is reliable. At first I had doubts but I took a risk and you were successful. Thank you.
Very easy website to follow. Once details entered received sim unlock code within 10 minutes.
Quick and simple process, thanks for the service.
Hi Paul Goodwin,
Thank you so much for your positive feedback! We're thrilled to hear that you found our website easy to navigate and that you received your unlock code so quickly. We're here to make the unlocking process as simple as possible, and it's great to know we succeeded for you.
If you have any further questions or need assistance as you unlock your Samsung Galaxy A40, feel free to reach out. We're always here to help!
Best,
Charlotte
The unlocking service is perfect. At all times they give you information about the service, its price and what the process is like.
All the information you need is on the page and is just as they say.
In my case I unlocked an iPhone 12 pro max and it was super fast, it was even unlocked before the stipulated time.
For your peace of mind, chat support is fast and efficient.
Hi Andres,
We're thrilled to hear that the unlocking service for your iPhone 12 Pro Max was super fast and that our support team was able to provide you with efficient assistance throughout the process. Thank you for acknowledging the clarity of information provided on our page. We aim to keep our customers well-informed and at ease, ensuring transparency at every step.
If you need any further assistance or have any more questions in the future, we're always here to help you. Enjoy your newly unlocked iPhone, and we hope to be of service again!
Best regards,
Charlotte
Fast, effective, and extremely easy! You avoid any phone calls with any cellular service provider they do it all for you!
Hi Christian Gutierrez,
Thank you for your kind words! We're thrilled to hear that you found our service fast, effective, and easy to use. Unlocking your iPhone should indeed be a hassle-free experience, and we're glad we could help you with that.
If you have any further questions or need assistance with anything else, feel free to reach out. We're here to ensure you're satisfied!
Best regards!
My iphone14 that was network-locked by G*ob* from my country was easily unlocked within the timeframe given. While waiting for the unlocking, I could still use the network sim leaving no downtime.
Hi Segundo Deo,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that your iPhone 14 unlock process was smooth and within the expected timeframe. It's great to know that you could still use your SIM card without any downtime during the unlocking process.
If you have any other questions or need further assistance, please feel free to reach out. Enjoy your newly unlocked iPhone 14, and thank you for choosing mobileunlocks.com!
Best regards,
Charlotte
The code MobileUnlocks sent didn't work. Based on my device type the code was 10 characters short of what is required. If the service is unable to support the device I was trying to unlock, that should have been identified in the initial device check I also paid for. I replied to the email sent with screenshots and, so far, have received no help. I suspect MobileUnlocks is a fraudulent website and company. I'm giving 3 more business days for a fix or I'm reporting fraud to my credit card provider.
I'll blame me but we know better. You pay $28.00 and think "OH my God great price!" But then they say that those $28 are just to check if you can unlock it. Then they say ok pay the rest it $41.00 so you end up paying more. Again I blame me for not reading thoroughly.
Dear Giancarlo Rebella Malek,
Thank you for sharing your thoughts. I understand how the payment structure might have taken you by surprise, and I appreciate your responsibility in recognizing the importance of thoroughly reading the service terms. Indeed, the initial $28.99 payment was for the Eligibility Check, which is a necessary step to ensure that the unlocking process is possible for your Motorola Moto G Stylus 5G from Claro. The subsequent $41 payment was for the actual Standard Unlock service.
I'm glad to inform you that according to our records, your unlock is now complete with the codes provided. If you're having any trouble with using the code "05004644" or if your phone doesn't prompt for an unlocking code, we can help you with a Remote USB Unlock, which is an additional service catered for such situations.
Thank you for choosing us for your unlocking needs. If you require further assistance or if you encounter any issues with your service, please let us know. We're here to help ensure that your experience is positive and successful!
Best regards,
Charlotte
I have unlocked other smartphones online but this one, an iPhone 6S, took a little more than 24 hours. What I find worth mentioning is that the company took good care to keep me informed why the unlocking was taking more than usual - they tried first with the carrier and then with the manufacturer. Overall a friendly and professional service which I highly recommend.
Hello Christos,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you were satisfied with the service and our efforts to keep you informed throughout the process. We understand that time is important to you, and we're always working hard to complete unlocks as quickly as possible while maintaining our high standards. We truly appreciate your recommendation and look forward to helping you with any future mobile unlocking needs!
Warm regards,
Charlotte
I was a bit sceptical that this was a scam. Paid the first fee and didn't read the T's&C's properly and had to pay a further £26. It seems like this is a regular question as they have a polite reply ready for when you ask the question. This doubled down my scepticism! I should hat have worried, they kept me up to date throughout and it stood less than 48 hours for the phone to unlock. Would use them again in a heartbeat and would recommend.
SCAM! Do not order from them. They said I need unlocking app(what?) which they do not provide. Took the money and won't refund. They gave me "coins" to use it again but they cannot unlock the phone so what the *** I'm doing to do with that? A**holes
Was skeptical at first. But I bought an iPhone 14 from someone and they claimed it was unlocked, it ended up being carrier locked with at and t and owed 609 dollars on the phone. Mobileunlocks negotiated the price down to less than half and got my phone unlocked in about a week and a half. They are truly legit. They would have even given me all of my money back if they would have been unable too unlock my phone.
I appreciated the fact that every step was precise and explained clearly. The 'Why' and 'What' for the services I was paying for, were understood because of the step-by-step procedures put in place. The service was completed within less than the estimated time as well which made things even better. Thank you so much! I'd recommend your services to anyone.
I feel I was caught out by the first fee, I know it has to be done, however, it's my own fault for not reading the qualifying instructions firstly. It took nearly four days to unlock, which was a lot longer than I expected, though they come up with the goods.
Bad experience their workers should be transparent and go ahead and tell the truth that it can't be done dues to a specific reason but they went ahead a cleared all checks that its eligible to be unlocked and finally the job wasn't done.I requested for refund and a customer service agent told me it's not refundable
Hello Kwabena,
I understand your frustration and I apologize if there was any misunderstanding regarding the unlocking process. I'm glad to hear that your unlocking status now shows "Unlock Complete."
If there has been an error or difficulty completing the unlock, please rest assured that we are committed to resolving the issue for you. As detailed in our terms and conditions and refund policy, we provide a variety of checks during the eligibility process and only move forward with the unlocking if the device is eligible. Since your order status indicates that the unlock is complete, it suggests that the service you paid for has been successfully rendered.
However, if you're still facing any trouble with your iPhone 14 from Telus Canada, could you please provide us with specific details on the issue? Our dedicated support team will be more than happy to assist you further and ensure your iPhone is unlocked as intended.
Remember, our goal is for you to have a smooth and positive experience with your unlocked phone. We're here to support you every step of the way.
Thank you for your patience and understanding.
Best regards,
Charlotte
It was a tortuous process, a lot of information required, difficult experience. Part way through £11.99 was demanded to continue. No mention of payment was made at the beginning. Eventually decided to continue,finally got to 50% completed when a second demand for payment was made £26! We wondered if any more demands would be made. Eventually decided to continue but felt like I had been mugged. It was a second hand phone and did not know this would happen.
Hello Mrs Boulter,
Thank you for sharing your feedback about your experience with unlocking your Huawei Mate 20 lite from EE UK. I'm really sorry to hear that you found the process challenging and that the payment stages were not as clear as you had hoped from the beginning.
I understand that there was an initial payment of £11.99 for the Eligibility Check to ensure that your phone could be unlocked, followed by a £26 payment for the Standard Unlock service. I want to assure you that it is standard procedure to perform an eligibility check first, then proceed to the unlocking phase, as outlined in the terms and conditions.
Your order status is showing as "Unlock Complete," which means your Huawei Mate 20 lite should now be unlocked with the code provided. If your phone is not asking for an unlocking code, there is an alternative service available, namely the Remote USB Unlock, though that would require an additional fee as indicated in your order status.
If there are any problems using the code "1662056217464223" or with the unlocking process, we do have support available to assist you further and ensure your phone is unlocked successfully.
Thank you for choosing our services to unlock your device, and we are committed to ensuring that your experience ends positively. If you need additional support, please don't hesitate to get in touch.
Warm regards,
Charlotte
Quick easy, simple and fast. Didn't take long at all to get through to the code
Hi Victoria,
Thank you for taking the time to leave a review! I’m glad to hear that you found our process quick and easy.
Your order status is “Unlock Complete,” so you should be all set to use your Huawei P30 Lite! Just remember to follow the unlocking instructions provided with your codes: **1933295478372952**. If you have any questions or need further assistance, feel free to reach out.
Happy unlocking!
Best,
Charlotte
The end result was very satisfactory. Phone was unlocked in about ten minutes. However, it cost much more than I expected as I got partway through the process for £11.99, and then received a demand for another £26 to complete. The final cost was not mentioned in the initial introduction. Caveat emptor.
Hello Mr. Smethurst,
I'm delighted to hear that your Samsung Galaxy S10 was successfully unlocked and that the process was quick, meeting your expectations for a swift service. I understand your concerns regarding the cost, and I want to assure you that we strive to be transparent with our pricing.
As outlined on the checkout page, our process includes a Network Check at £4.99, followed by an Eligibility Check at £11.99, and the final cost for the Standard Unlock at £26. This information is provided early on to ensure our customers are aware of the necessary steps and associated costs to unlock their device.
We believe that the value we provide lies not just in the unlocking itself, but in the expertise and customer support offered throughout the process. Our team is always ready to assist and ensure a seamless experience.
Should you have any further questions or need assistance with your unlocked device, please do not hesitate to reach out. We're here to help and want you to be completely satisfied with our services.
Best regards,
Charlotte
Customer Review Service Agent at MobileUnlocks
Completely disappointed it took more than 4 days to get an unlock code. That on another page I did In less than 30 minutes. To make matters worse, I wrote to your email several times and they only responded to me to wait. And I asked them to cancel and they didn't respond either. So on Monday they had the code but why now? Yes I already had my phone unlocked.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Trina Coffin,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service and that we could help save your money and phone. 😊
If you have any more questions or need further assistance, feel free to reach out. Enjoy your newly unlocked iPhone 12 Mini!
Best regards,
Charlotte from MobileUnlocks