• Boosters Direct

Boosters Direct

Overview

Boosters Direct has a rating of 4.14 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boosters Direct most frequently mention mobile signal. Boosters Direct ranks 105th among Mobile Phones sites.

  • Service
    23
  • Value
    22
  • Shipping
    21
  • Returns
    18
  • Quality
    19
12
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What reviewers want you to know

Positive highlights

  • I have bought several boosters from Mobile Signal Boosters and have had a pleasant experience every time.

Critical highlights

No critical highlights yet

How would you rate Boosters Direct?
Top Positive Review

“Mobile signal booster that work well”

Jacques C.
6/4/21

I wish to recommend Messrs. Mobile Signal Booster for trustworthy service and a great product. Since moving into another home in countryside we found mobile signal strength between nothing and 1 bar, causing no comms or dropped calls and no One Time Pins from bank. After easily, plug and play, installing our entry level booster we immediately have 5 bar signal throughout the house. Delivery were secured by their choice of proper courier. They responded knowledgeably to my chat and email when I contacted to establish authenticity. Website and processes is clear and efficient. Much delighted.

Top Critical Review

“I would strongly advice you look elseware”

David B.
2/26/23

My order was placed on 28th Oct 2022 and I still have not received any goods or a refund. I think I can be forgiven for thinking that some of our American cousins are not all that they seem. "Never Again" If you dont wont the hassle, honestly "dont do it"

Reviews (70)

Rating

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Reviews that mention popular keywords

signal booster (23)
Thumbnail of user davidb9735
1 review
1 helpful vote
February 26th, 2023
Verified purchase

My order was placed on 28th Oct 2022 and I still have not received any goods or a refund. I think I can be forgiven for thinking that some of our American cousins are not all that they seem. "Never Again"
If you dont wont the hassle, honestly "dont do it"

Tip for consumers:
You make your own bed in business and in my view customer service is everything because things do not always go right no matter how hard you work.
BoostersDirect take two weeks to reply to a mail and sometimes never,
If you want to risk the hassle then go for it ! but it is not for me

Products used:
Havnt received any goods

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Value
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Thumbnail of user domr19
1 review
0 helpful votes
January 25th, 2022

Theses people are scammers. Won't answer emails phone calls. Products are $#*! and don't work. Avoid at all cost!

Tip for consumers:
Do not use this company!

Products used:
Signal booster

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Value
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Thumbnail of user lewiss200
1 review
0 helpful votes
December 21st, 2022

Complete scam. Product ordered over 3 months ago still hasn't arrived. Been on to their online webchat numerous times and they give a me lie about how the order is 'stuck in customs' and 'they will have a tracking number in a week'. Asked for a refund and they tried to palm me off saying they will put me on a priority list and will discount 10% off the product. I asked to cancel the order and to get a full refund and now they aren't answering any emails. Will be reporting this 'company' in every way possible.

Tip for consumers:
Spend your money elsewhere, it's a scam.

Products used:
Mobile phone booster but it never arrived and they won't reply to emails any more about a refund and cancellation

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Thumbnail of user oliverc139
1 review
0 helpful votes
June 19th, 2022

Avoid this conning company. Their products do not work. They will not respond to emails. And if you want to return your very expensive door stop… good luck. Pay by credit card and charge back. But I'd advise to stay away.

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Thumbnail of user jacquesc40
1 review
9 helpful votes
June 4th, 2021

I wish to recommend Messrs. Mobile Signal Booster for trustworthy service and a great product. Since moving into another home in countryside we found mobile signal strength between nothing and 1 bar, causing no comms or dropped calls and no One Time Pins from bank. After easily, plug and play, installing our entry level booster we immediately have 5 bar signal throughout the house.

Delivery were secured by their choice of proper courier. They responded knowledgeably to my chat and email when I contacted to establish authenticity. Website and processes is clear and efficient.

Much delighted.

Tip for consumers:
Delivery to South Africa is slower as usual, but worth the wait.

Products used:
Cellphone Signal Booster Voice – 300 sq.m.
(Vodacom MTN Cell C) 1 band 900 MHz

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Thumbnail of user katew174
Kate W. – Boosters Direct Rep

Dear Mr. Jacques, We appreciate the time you took to write such a detailed review. And we are so happy you liked your experience with us. We will share your review with the team to let them know to keep up the amazing work! We’re here for you anytime.

Thumbnail of user shoponarif353
1 review
0 helpful votes
September 2nd, 2022

Just installed this booster. Lost some time to find the best location for the antennas and to run the cabling inside the house, but once installed the booster did not keep me waiting for the result – 5 bars instead of 2. Plus, 3G Internet without interruption. Strongly recommend this!

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Thumbnail of user darrenw250
1 review
0 helpful votes
June 23rd, 2022

Order process was ok, delivered on time and doesn't work. Looks second hand and have no response to emails and repeated call to advise how to proceed. Asked a refund and was told they would email returns process. Still nothing. AVOID

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Thumbnail of user jamesf2260
1 review
7 helpful votes
April 13th, 2021

Ordered this for a log cabin with poor mobile service, to make a call you had to go outside, made an order to boost my signal but was recommended by Mia to upgrade to the next better one, now there was a bit of a delay on receiving my booster and a bit of confusion on arrival time but the results when I did install were staggering, if you install exactly to the instructions, you should have no problems, just remember the outside ariel fits too a pole of some sort, very happy with the results

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Thumbnail of user katew174
Kate W. – Boosters Direct Rep

Dear Mr. James, Thanks so much for your feedback!
We’re really glad you enjoyed your experience and appreciate you taking the time to share your rating with us.
We’re here for you anytime.

Thumbnail of user bilashi711
1 review
0 helpful votes
September 2nd, 2022

I used to get one bar and 2 bars at best in my home office. I experienced lots of dropped calls, so I decided to switch to a phone that supported Wi-Fi connectivity. The results weren't satisfactory either and opted to buy this signal booster. It really did improve my signal, and I now get a solid 4 bars all the time, and I no longer have dropped calls.

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Thumbnail of user cliffr75
1 review
0 helpful votes
November 5th, 2022

This people do not have stock and even once they agree an rder is cancelled they do not refund money.

Tip for consumers:
Consider any mmoney paid to these peoaple as a donation to criminals and order from somewhere else

Products used:
Nothing as they lie about stock, so nothing is ever delivered

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Value
Shipping
Thumbnail of user mikec1362
1 review
4 helpful votes
October 14th, 2020

I've bought 3 of these now for various situations. BRILLIANT. Each one has achieved exactly what we need, 5 bars of signal on our phones where before we had no signal at all. I've also used them with a 4G router with equal suberb success. Will be buying more as applications need. Oh, and the service is brilliant, ordered Friday, received Tuesday. Brill. Thanks. Oh and yes they do have a real customer service line with real people

Thumbnail of user katew174
Kate W. – Boosters Direct Rep

We are always happy to help and glad that our service team provided a great experience for you. Thanks for being our loyal customer.
We’re here for you anytime.

Thumbnail of user ollyr1
1 review
1 helpful vote
November 29th, 2021
Verified purchase

I find it hard to believe the many positive reviews on this website, especially given that almost all of them go so far to say the exact same things to seller does in their own website and are almost all the only review from the writer. More importantly it doesn't at all match my own experience.

I made an online purchase, I never received any shipment notification so contacted the company after 4 days, where someone said they had been trying to contact me as what I ordered may not work for me, I've never heard of a company doing something like this, and don't know why as I followed the advice on their website and they had no reason to believe my order wouldn't work for me. They asked me to upgrade to another product over the phone at an additional £200 cost. I asked for them to cancel my order and return my money to me, and they said it would be next day, that was nearly a week ago and it still isn't here.

I tried to contact again through email and received no reply, managed to get them on the phone today and they referred me to a section on their website where it said I would need to wait for 2 - 6 weeks for refund, despite this being against my UK consumer rights guarantee of a refund within 14 days (and this wasn't even a refund anyway, I never received anything from them, I just want the transaction cancelled).

The person on the phone said they weren't based in the UK and had their own processes, despite them listing their physical address as a UK office on their website (which I've since discovered is home to a completely unrelated business, check it out yourself on Google Maps) and having a UK phone number.

If it turns out that I am wrong and I do in fact receive my money back I will update this review and apologise, but if you are reading this and it's still here then I would avoid this company at all costs. At worst this appears to be dishonest and fraudulent, if not that then it's the worst service I've ever received.

Products used:
No product delivered

Service
Returns
Thumbnail of user milanamiyamilanamiya
1 review
0 helpful votes
September 2nd, 2022

At first I was mislead and confused, facing with conflicting opinions while planning to buy from this company. Now I know where it came from and I hope sharing my experience may be useful for the others. There are 2 companies in South Africa providing signal boosters and their names are very similar. One of them is Mobile Signal Booster and the other is Mobile Signal Boosters. Well I can say nothing about the first one, but Mobile Signal Boosters was a lifesaver for me. I have no words to explain how satisfied I am with this product. We live far in the woods, and cell service is pretty awful. After purchasing this device, however, we don't have any issues with our phone calls or the internet connection.

Thumbnail of user simont100
1 review
1 helpful vote
September 2nd, 2020

Firstly, although I ordered from Mobile Signal Boosters UK with an address in Covent Garden, the company is actually in China. This introduces delays and problems with import duties. The first booster took 2 weeks to arrive and was damaged in shipping. It took 6 weeks to get a replacement. This doesn't perform as promised, and nothing like as well as the booster it is replacing. I suspect it's faulty. I'm trying to return under their money back guarantee, but they are ignoring my emails. I'm also out of pocket for return shipping of damaged item and import duties on the shipping of the replacement. DON'T USE THIS COMPANY.

Tip for consumers:
Don't!

Products used:
Pro three band booster. It's faulty. I'm trying to return with no luck.

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Thumbnail of user katew174
Kate W. – Boosters Direct Rep

We set a high standard for ourselves and we are really sorry about any inconveniences you had to experience in your interaction with our business. Can you please provide us with more information? We guarantee, our team will do its best to make things right if you give us another chance.

Thumbnail of user bernettam
2 reviews
2 helpful votes
October 20th, 2021

I absolutely love this signal booster. Its service is great, and the customer care for the product is on point. I'd definitely consider doing another order soon.

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Thumbnail of user katew174
Kate W. – Boosters Direct Rep

We are so glad that our service team provided a great experience for you. I will share your review with the team to let them know to keep up the amazing work! We appreciate your time and we look forward to working with you in the future!

Thumbnail of user andrewt1227
1 review
0 helpful votes
October 27th, 2022
Verified purchase

I bought a wireless booster on 5 April, 2022 and discovered a few important points about mobile signal boosters in general and Boosters Direct in particular. A few cautionary points:
1) A signal booster will deliver the signal you recieve outside your premises/home to the interior, provided enough internal antennae are purchased, i. E. 2 bars outside converts to a maximum of 2 bars inside.
It will not boost the signal inside the home above what you receive outside. I. e. 2 bars outside cannot become 5 bars inside. So, if you can't get 5 bars outside you can't get 5 bars inside.
2) Boosters Direct may well try to upsell you to a cmore powerful/expensive booster, but this can not guarantee to impove the signal you receive outside. Check with an installer whether an external can be positioned to impove the signal you receive outside before you decide whether to buy a wireless booster.

Tip for consumers:
1) Get an installer to chgeck the external wireless signal you can hope to received with a a well positioned external aerial. the internal signal will not be higher than the external signal.
2) If the external signal is acceptable check how many internal aerials you'll need to deliver the internal coverage area you're after.
3) Check actual delivery times in advance as items are drop shipped from China.
4) test the product with 30 of reciept.

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Thumbnail of user deanb405
1 review
0 helpful votes
June 15th, 2022

Avoid avoid avoid, scammer company, booster arrived didnt work, so was returned and they stated they would issue a refund, chased and chased for 3 months and still nothing. Looking to legal options.

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Thumbnail of user knudp3
1 review
0 helpful votes
May 12th, 2022

If I could select 0 stars I would.
Email from Ivy Williams (clearly owner) claims these are manufactured in the UK - they are NOT. Address claims they are located in 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ - They are NOT. I rang Our Space in Covent Garden and they stated that they had never heard of Ivy Williams or Boosters Direct, or Mobile Boosters Direct, or ProRepeater, all of which Ivy Williams would appear to be using as company names.
In a conversation with Ivy Williams on Monday May 12th, she claimed that the devices are manufactured in the UK then shipped to China for distribution, a lie which is as unfathomable as it is ludicrous.
This company claims a 30-day money back guarantee - I've been trying to cancel the order for weeks, and also demanded a refund - no joy so far.
I would urge anyone having similar problems to contact Trading Standards and demand that they investigate this company, its affiliates and particularly Ivy Williams

Thumbnail of user lukeg122
1 review
0 helpful votes
September 5th, 2021

The first time I bought this signal booster, it didn't work, and I was thinking how much I had been conned. Days later I decided to adjust the direction of my antennas, and to my surprise, I was getting 3-4 bars of 4G service. I would recommend this unit to anyone out there and advice them to read the instructions carefully to avoid getting into a similar situation like mine.

Thumbnail of user katew174
Kate W. – Boosters Direct Rep

Glad to hear your issue has been resolved! Although we include step-by-step instructions, we remain committed to doing anything we can, to fix the issues you experience.
Thank you for your time and your business, and let us know if there is anything you need.

Thumbnail of user amyb1628
1 review
0 helpful votes
August 16th, 2021

Works very well. We moved up to the country with many dead areas with no signal. I was dubious when I bought this and paid 500+ dollars but after having loosely installed it now to test it I am thrilled to say it does indeed work and works well. I just held a 30-minute phone call through three patches where I always drop phone calls. Well worth the price for me anyway. To all the skeptics out there who doubt this product, it works. Take it from someone who's been there. It's worth every penny. Its service is superb and full of quality.

Thumbnail of user katew174
Kate W. – Boosters Direct Rep

Dear Amy, We appreciate your taking the time to review your experience here. It feels great to know you enjoy using our product. Our team does its best to provide good quality and user-friendly product. Thank you so much for appreciating our efforts.

Thumbnail of user alo594876
1 review
0 helpful votes
September 2nd, 2022

Although this was a little pricy for me, the booster is very comfortable to use. I didn't install any software and didn't buy any mountings for the set up. All necessary accessories were sent together with the amplifier and the antennas and I managed to install the device on my own guided by the instructions given. Works perfectly, without any complaints.

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Thumbnail of user stevek1126
1 review
0 helpful votes
September 30th, 2021
Verified purchase

Purchased an expensive booster and stated that I only wish to purchase if they could arrange the installation. They did. The installation was of the poorest quality. Plugs cut off cables to go through small holes and then reattached using pliers. I wasn't able to be at home for two months after the installation. My father in Law became very ill. When I returned the system that hadn't been installed to their own standard bu their own recommended installer was not working as it should. This company good for their effort to resolve but fell down very much with their support after they had taken my money. The installer they used is no longer part of their setup or team because of his poor work. I then had a new installer contact me and had to pay a further £960 on top of the £475 I had already paid to get the job done and working.
They really should have taken a little more responsibility for their recommendation and not simply left it to me. They did offer 10% refund on the purchase stating that because I did not complain within 30 days, they couldn't help. I couldn't help my father in-law dying a very slow death and me not having to be here. They totally did not help or acknowledge that their installer failed to install the equipment to manufacturers instructions. Finally the external antenna was installed inside not facing a cell tower

Products used:
Tri Band signal Booster

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Thumbnail of user katew174
Kate W. – Boosters Direct Rep

Dear valued customer,
Providing a great customer experience is very important to us. And although we tried our best in accordance with our policies, we are really sorry that your initial experience did not meet our standard. We would also like to note that the cooperation with that installer has been terminated.
If you still have any questions or concerns, please let us know and we will be happy to assist.

Thumbnail of user chrisf1026
1 review
0 helpful votes
October 14th, 2021

I was a little skeptic on how this tech worked initially. Now I'm a firm believer that these boosters really work.
Helps a lot when on the road, to keep connected through places with close to no cellular reception. There has to be some signal for it to be able to boost it.
Could easily save your life in an emergency and it is really nice to be able to be connected on the go.

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Thumbnail of user katew174
Kate W. – Boosters Direct Rep

Thanks so much for your feedback! We are so glad that our team provided a great experience for you.
Thank you for being our customer. We are here for you anytime.

Thumbnail of user amdadulha30
1 review
0 helpful votes
September 2nd, 2022

Quality product but might require different wiring like in my case I had to rely on the customer service which I have to say was excellent.

Thumbnail of user tabathar17
1 review
2 helpful votes
November 2nd, 2020

I have never heard of such things as mobile signal boosters so I did not know what to get for my office that had around 30 people. The customer care people walked me through every available option and helped me narrow the options down to a viable one. From there it was quite an easy decision to make. The installation did not take long and the signals are 5-bar strong. We can now get done to business without stress!

Thumbnail of user katew174
Kate W. – Boosters Direct Rep

Thank you so much. We are so happy you liked your experience with us.
We will share your review with the team to let them know to keep up the amazing work! We’re here for you anytime.

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4.1
70 reviews
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