business logo of Missguided
missguided.com
casual, chic, evening & party, swimwear womenAge 13-18, 19-25
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About the business

Missguided is a fashion-forward brand specializing in women's clothing and accessories, offering trendy designs at affordable prices. It revolutionizes online shopping for modern women, making it the go-to destination for stylish pieces. Subscribers gain access to exclusive offers and can also shop Missguided products on Shein.com.


missguided.com
UK
Missguided is part of Shein
Founded in 2009
Clothing item from MissguidedFashion apparel by MissguidedMerchandise from Missguided clothing lineMissguided fashion product

Business Highlights

General

Parent Company: Shein
Year Founded: 2009
Target Gender: women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: not free
Return Instructions: returned items must be in their unused condition with the original packing
Return Cost: shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: casual, chic, evening & party, swimwear
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Zip Pay

How would you rate Missguided?
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Missguided Reviews Summary

Missguided has a rating of 2 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Missguided ranks 1042nd among Women's Clothing sites.

service
11
value
11
shipping
10
returns
10
quality
11
GB
1 review
2 helpful votes
Follow Abbie M.
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I purchased the babe power perfume and it smells really nice I like the perfume however the design lets it down.
It's like a can bottle and every time you spray it
It gets stuck making it hard to use.as you can see in the video it gets stuck and it's abit annoying

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Date of experience: May 16, 2023
Ireland
2 reviews
2 helpful votes
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Great brand!
July 31, 2022

Great brand! High quality, great return policy, amazing designs. My absolute favorite! Waiting for a new sale to get more pieces...

Date of experience: July 31, 2022
GB
1 review
1 helpful vote
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Cheap quality and fake size.
July 26, 2022

I did two orders one with the 80% and the other one with the 90% off I received them after 10 days ish but I am returning most of them as the quality is awful, they look like Chinese clothes and the sizes are fake. I received items that were supposed to be a size 4 that are way too big and my best friend received items size 10 that could barely fit me that I am size 4. Lots of items missing or they are also sending the wrong items. I am really disappointed as I used to shop at missguided in Westfield and the quality was much better and they were trie to size. Well, I bet I've got what I paid for.

Date of experience: July 26, 2022
GB
1 review
0 helpful votes
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Thieves
July 5, 2022

I returned my clothes to this shop and I have not received a refund to this day! I do not recommend this store! Bad quality of clothes

Date of experience: July 5, 2022
Texas
1 review
0 helpful votes
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They donnot return stuff since companies owner ship changed and tgeir sizes are totally off. Tried reaching out to customer service but they dont care.

Date of experience: June 26, 2022
Greece
1 review
0 helpful votes
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I lost my money
June 18, 2022

I send a return package back to MISSGUIDED. After a month I had not any information about my refund. I contacted with them and they said that they are in no position to honor my refund and I should contact my bank. My bank has nothing to do with this issue and can not do anything for me to take my money back. They just stole 80 euros form me. DON'T BUY AGAIN.

Date of experience: June 18, 2022
GB
1 review
0 helpful votes
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Returns
June 7, 2022

I am absolutely appalled that I cant speak to anyone or return my goods, what an unprofessional organisation, anyone looking to purchase from this company think again you don't get any help or guidance what a sham company...

Date of experience: June 7, 2022
GB
1 review
0 helpful votes
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Terrible company
April 17, 2022

Avoid buying anything from this company!
I am having a nightmare trying to get refunded for a returned item. They do not adhere to their own rules on returns and refunds, and just reply by email with wish washy replies. When I opened a case with resolver, they don't even reply via them. They say they are 'unable to reply via resolver,' which is untrue. They are really dishonest traders. If you want to avoid a stressful transaction, then avoid this company at all costs.

Date of experience: April 17, 2022
Georgia
1 review
0 helpful votes
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The clothes are of terrible quality. I ordered 7 items. I didn't receive 1 and returned the other four due to poor quality and fit. It took my order 2 weeks to get here, and I am still waiting on a refund. I returned my items 2 weeks ago. Do not order from Missguided.

Date of experience: March 15, 2022
GB
1 review
1 helpful vote
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AVOID
March 4, 2022

Three days to send and three weeks to get my return. Disgraceful and still another five days to get money in my account. Bring back Pony Express, cheaper and probably faster. Transaction to SheIn to send and a return took 10 days. Says it all. Used to be a good company, but gone to the dogs

Date of experience: March 4, 2022
GB
1 review
0 helpful votes
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They say I make too many returns it may right too get a refund on in used clothes
If they do not fit or are not nice if sizes wear right I would not have too

Date of experience: January 13, 2022
GB
1 review
0 helpful votes
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Issue with refund
November 5, 2021

I sent 2 parcels together with Hermes as a return, received 1 email regarding a refund for 1 item however I have not received anything for the other.
Upon contacting Missguided I was told one parcel had not reached them yet despite me having tracking information proof stating that in fact, it had, on the same day as the other return.
I was told to wait an additional unnecessary 10 days just to contact them again about the same issue and will most likely be told the same thing. Avoid.

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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Will not accept my order
October 30, 2021

I have attempted to make my order multiple times. Customer service has blamed the bank, I spent an hour on the phone to them everything was all fine. Tried to make the order again it cancelled yet again. They told me to try different browser etc thing I had done previously. Tried again no success. Awful customer service. I'll not be shopping here.

Date of experience: October 30, 2021
GB
1 review
0 helpful votes
Follow Vina O.
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Placed a order for over £254 nothing fit and I ordered a size up on many for comfort fit (10) I've not put on any weight. Everything was super tight more like size 6-8. One of the leggings had the size label sewn at the front of the crotch. Ridiculous.

Now upon trying to return the order apparently hermes drop off will not show up for me because I am returning the full order. And they are making me use Asda which is a distance for me. Or telling me to only return half the order.

They used hermes to deliver this order which consist of tiny clothing cyclings shorts bralettes all of which fit into their large sized parcel bag. Yet the parcel is too big for a hermes return drop off now? "Hermes does not cater for too big returns"! Are you kidding me? What a joke you are as a retailer. I've ordered much bigger parcels than this from other retailers and used hermes for returns. Yet missguided have the audacity to blatantly lie in order to force customers to keep their trashy products.

I will never order from this crap place again. I shop from so many places and this has to be the worst online shopping experience terrible returns service.

Scam company horrible products most difficult returns procedure. NEVER BUY FROM THEM YOU WILL REGRET IT. Will be opening a dispute.

Date of experience: June 26, 2021
Michigan
1 review
0 helpful votes
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I am a first time buyer. I spent $158.00 in an attempt to prepare for the Summer. All of the dresses looked the same when I received them. The material was thin and the information and the photos on the website are misleading and untrue. The sizes aren't accurate as well. This is immoral in my opinion. In addition to not being satisfied with the quality of the dresses, their return and contact information is the worst ever. The return policy is misleading. They provide a barcode instead of a physical store address and a tracking number that was not included in the package, I had to purchase it to attach to the package to return.

After I sent package back through USPS as stated in their policy, there was no communication for several weeks. Finally, I tried to contact them and noticed there was no information on how to connect.
After I resolved that issue and contacted them, they asked for a proof of purchase to refund my money which I immediately provided. Shortly after they received my information, I received a message stating they needed a copy of a Proof of Postage Receipt. The USPS does not issue them... The tracking # they provided has no activity.

The post office also attempted to track the package (No Activity) 2.5 weeks have passed. SMDH SCAMMERS:
Also they don't respond on their contact addresses.

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Date of experience: May 7, 2021
GB
12 reviews
10 helpful votes
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I bought my fav co- ord of the year so far! It's the oversized denim co-ord with slouch jeans. The fit is perfect and true to size. I'm so happy with this purchase! The total cost was £53.60 - great value for money!

Date of experience: April 10, 2021
Netherlands
3 reviews
7 helpful votes
Follow Monika F.
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Very disappointed with my last order. It's been a while since my last order on Missguided and maybe quality has changed. I bought one skirt and a supposed 'satin' dress. The skirt was too big (inaccurate sizes - I am EU36 and bought EU34) and also the quality was so cheap. It was only one layer of fabric and nothing else. Also the satin dress as described and as shown on the website, was made of a very cheap fabric material, for sure wasn't satin (don't know even what was it), it was see through and stretchy. I am obsessed with satin fabric and I am sure how it looks like. Both of the items I've purchased were on sale, however believe me even with the low prices it didn't worth the buy. The quality was so bad and cheap, that you can't wear them. It was so disappointing.It's just loss of money. I had Missguided on my fav online stores, however after such experience I will not buy from there ever again. The info and the photos on the website are misleading and untrue. This is immoral in my opinion. The products I bought are:
-Tall Mint Co Ord Double Split Mini Skirt
-Black Satin Puff Sleeve Ruched Mini Dress
I recommend not to buy them as there aren't as shown and as described on the website.
Furthermore, just fyi there is no review/feedback section on their website in order to review your purchases ( and now I understand why). Also they don't respond on their contact addresses.

Date of experience: October 14, 2020
GB
1 review
6 helpful votes
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Not happy, The refund and cancellation team were misleading when saying they WILL refund me £40 due to inconvenience and only refunded £25, then when they failed to answer my question ended the Live chat, rude

Date of experience: May 5, 2020
Michigan
2 reviews
13 helpful votes
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I love this company
December 25, 2019

The clothes great quality at awesome prices! I love this site! They always have 50-70% off seems like everyday!

Date of experience: December 23, 2019
GB
1 review
16 helpful votes
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You can find some gems on missguided. They have an app which you can track your purchases and returns.
Not all of their clothing is to my style but a good enough majority of it is. I love being able to see the whole outfit when browsing for clothes, like being able to see what shoes go well with the dress I want to buy.
The sales and discount codes appear often enough so you can usually get what you want at a better price.
They have a great range of sizes, styles and a good range of colours.
The delivery is quick, free with click and collect and you won't be overcharged for delivery to your home. The returns are free and easy, too. Just stick the provided returns label on the bag you were sent with your order and you're ready to go.

Date of experience: May 19, 2019