Recieved an order with a top missing which I paid for as its on the invoice. Looking at the packing slip and it's not on there. I have emailed customer care five times without a single response. Disgraceful and reading other reviews I'm not the only frustrated and disappointed customer. They need to be investigated, it's appalling, I just want the top I ordered. I'll be looking into who I can report this to and taking further action.

They donnot return stuff since companies owner ship changed and tgeir sizes are totally off. Tried reaching out to customer service but they dont care.

I'm super pleased I just won my court case against missguided. After a long road I finally get my money back they owed me.
I would advise customers to think twice when shopping with them as if you have any problems with them they don't deal with complaints correctly, they don't get back to you 7 times out of 10, they refuse to give you their complaints process, they are not linked to and ADR service or ombudsmen and when the time comes to you having to take them to court they cause you to spend alot of your hard earned cash. I got my monet back but unfortunatly was still out of pocket as in a small claims court you can not claim for the damages. Despite the clothes being nice it's not worth the hassle. They treat customers like crap as they have done me and others I have spoke to. I will continue to spread the word on all review websites to put other customers off from shopping with them. And hope the business soon crumbles.

I am a first time buyer. I spent $158.00 in an attempt to prepare for the Summer. All of the dresses looked the same when I received them. The material was thin and the information and the photos on the website are misleading and untrue. The sizes aren't accurate as well. This is immoral in my opinion. In addition to not being satisfied with the quality of the dresses, their return and contact information is the worst ever. The return policy is misleading. They provide a barcode instead of a physical store address and a tracking number that was not included in the package, I had to purchase it to attach to the package to return.

After I sent package back through USPS as stated in their policy, there was no communication for several weeks. Finally, I tried to contact them and noticed there was no information on how to connect.
After I resolved that issue and contacted them, they asked for a proof of purchase to refund my money which I immediately provided. Shortly after they received my information, I received a message stating they needed a copy of a Proof of Postage Receipt. The USPS does not issue them... The tracking # they provided has no activity.

The post office also attempted to track the package (No Activity) 2.5 weeks have passed. SMDH SCAMMERS:
Also they don't respond on their contact addresses.

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They say I make too many returns it may right too get a refund on in used clothes
If they do not fit or are not nice if sizes wear right I would not have too

You can find some gems on missguided. They have an app which you can track your purchases and returns.
Not all of their clothing is to my style but a good enough majority of it is. I love being able to see the whole outfit when browsing for clothes, like being able to see what shoes go well with the dress I want to buy.
The sales and discount codes appear often enough so you can usually get what you want at a better price.
They have a great range of sizes, styles and a good range of colours.
The delivery is quick, free with click and collect and you won't be overcharged for delivery to your home. The returns are free and easy, too. Just stick the provided returns label on the bag you were sent with your order and you're ready to go.

I catorgrize MissGuided in the same league as ASOS! They have found there feet in the online shopping world and in my opinion smashing it. The quality of clothing has enhanced since about 3 years ago when I first began to use them. The reason for this review is because ive ordered clothing from them outside the UK and they have always got to me when stated and in perfect condition and the communication is great on all platforms. I always recommend Missguided to my many friends.

It was my first time ordering from Missguided. I ordered a longline sleeveless blazer for work. I'm in Singapore and OMG! The shipping charges were so expensive. Anyways, it didn't matter to me that much cos I like the blazer and when I received the item, I didn't quite like the way the blazer was made. When I tried it on, the blazer just looked puffy. I had to send it to the tailor and get them to sew on certain areas of the blazer in order to make it flat. I'm happy now but of cos, I had to fork out more money for perfection. Will I order from Missguided again? Hmm... maybe...

Great brand! High quality, great return policy, amazing designs. My absolute favorite! Waiting for a new sale to get more pieces...

Buyer Beware! We ordered some shoes for my daughter and needed them for a special party. She paid the extra for expedited delivery but nothing arrived. We chased them every day and it was just excuse after excuse. First, it was an error with the order, then it was a stock issue, then it was their supplier and finally it was the courier. After embarrassing them on social media the shoes arrived - too small! Then the fun begins because you have to return them. They provide a label and a bag which means you take it to a Collect+ point. I do this all the time so I went to my local Collect+ shop and handed over the parcel. WARNING: With other companies that is generally the end of the matter but with Missguided the fun is about to start again. KEEP YOUR RECEIPT from Collect+ and make a copy. We contacted them about the refund and it was obvious they were trying to fob us off with the hope we would give up and not claim the refund. They claimed they didn't receive the returned item which is rubbish when they have a tracked returns system. Admittedly, items get lost but it is their returns service so they should be responsible. After days of chasing they said unless we could provide the return receipt there was nothing they could do. Because I use Collect+ all the time, I have receipts stored in a specific place so it was scanned and sent to them. Despite this we are not in receipt of our refund.

Please avoid this business as clearly they are unreliable and have no customer care policy worth reading!

Very disappointed with my last order. It's been a while since my last order on Missguided and maybe quality has changed. I bought one skirt and a supposed 'satin' dress. The skirt was too big (inaccurate sizes - I am EU36 and bought EU34) and also the quality was so cheap. It was only one layer of fabric and nothing else. Also the satin dress as described and as shown on the website, was made of a very cheap fabric material, for sure wasn't satin (don't know even what was it), it was see through and stretchy. I am obsessed with satin fabric and I am sure how it looks like. Both of the items I've purchased were on sale, however believe me even with the low prices it didn't worth the buy. The quality was so bad and cheap, that you can't wear them. It was so disappointing.It's just loss of money. I had Missguided on my fav online stores, however after such experience I will not buy from there ever again. The info and the photos on the website are misleading and untrue. This is immoral in my opinion. The products I bought are:
-Tall Mint Co Ord Double Split Mini Skirt
-Black Satin Puff Sleeve Ruched Mini Dress
I recommend not to buy them as there aren't as shown and as described on the website.
Furthermore, just fyi there is no review/feedback section on their website in order to review your purchases ( and now I understand why). Also they don't respond on their contact addresses.

I bought a dress and clutch from them. I thought the sizing would be similar to that of ASOS and Top Shop, so I ordered my regular size. Unfortunately, the dress was too small. When trying to return the item, the label that the company provided did not have a zip code so the post office had to try and identify one for best use. The label also did not have a tracking number to trace the package. I mailed the dress back, after a month of not hearing anything I sent an email asking about the package. They said they never received it, asked me to provide proof that I sent it. I didn't keep proof because it was sent regular post. They said there wasn't anything they could do. DO NOT BUY FROM HERE. Or BUY WITH CAUTION. COVER YOURSELF!

This isn't the first company that I see is engaging in this practice. If you return something, the company will claim they have not received your item (UNLESS YOU HAVE KEPT YOUR SHIPPING RECEIPT).
Since this has happened to me in the past with another company (sexydresses.com), I actually did keep my USPS tracking number & receipt, which I just emailed the company.
Very disappointing! There were lots of items I wanted to try on the site, but unless you're comfortable dealing with people of this nature, I would recommend that you shop on a trustworthy site that will not try to take advantage of you.

On multiple occasions where i have returned parcels to them they have claimed they havent recieved it if i lost my tracking id receipt! One day went on about 3pm to live chat to ask if they had recieved my order and they said nope and asked for tracking id, i said i lost the reciept and they said sorry we cant help, found it then at about 3.30pm and went on and asked again, they said they havent recieved it and asked for tracking id again and SUDDENLY they have said they recieved it and refunded me! JOKE! They still owe me money from other returns

I returned my clothes to this shop and I have not received a refund to this day! I do not recommend this store! Bad quality of clothes