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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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Good quality items and fast delivery! Always awesome to order from Mini in the box
Miniinthe box offre prodotti di qualità a prezzi estremamente vantaggiosi. L'unico neo sono i tempi di consegna lunghi. Consigliato
I have buyed few stuff in there... i ordered few SMD leds and a 4GB usb stick, all went finnally after long wait cuz i ordered my items by free ship method, and it takes more, well... my usb stick did not work... and i reported it... they sent me a new one without any charge... and got it working great this time...
I have buyed here before... this site is great!.
Great support and care about customers...
Excelentes productos, muy buen servicio al cliente, compré 2 cosas, unos leds SMD y una USB de 4Gb... me llegó mal. Pero al reportarla, inmediatamente me mandaron otra sin cargo alguno, es muy recomendable y honesto el sitio.
Ya he comprado antes. Un bluetooth 3.0 USB... muy buenos productos!
Saludos!
He comprado varias veces, 14 en los últimos años, y excepto una remesa de bombillas led que se fundieron pronto, el resto funciona perfectamente, y ha llegado relativamente pronto, tarda entre dos y tres semanas.
Comprei vários produtos neste site, mouses, pendrives, os produtos são de ótima qualidade e super baratos, recomendo a todos.
Comprei uns pendrives com detalhes em couro, são perfeitos.
Top! Chegou em pouco menos de dois meses, produto resistente e muuito bonito. Sem problemas na entrega, não precisei pagar o frete nem taxas adicionais.
Bellissima, la uso per illuminare un leggio musicale ed è perfetta, vedremo quanto dura, comunque ottima e la luminosita è leggermente superiore a una incamdescenza da 25w che però scotta, questa è tiepida!
Toujours satisfaite de ce site. Sur 5 ou 6 commandes, je n'ai jamais eu de problème. Les prix sont imbattables et les articles de bonne qualité. Certaines commandes arrivent en 4/5 jours et je n'ai pour l'instant jamais eu de frais de douane.
I buy on this online shop since last year and never had problems, shipping time have been always as described and the costumer service is very good as well.
Les articles correspondent parfaitement aux descriptions.
Petit bémol pour les délais postaux, mais nous sommes prévenus dès le départ, donc pas de mauvaise surprise.
SAV très réactif quand j'ai eu besoin de renseignements durant la commande.
Prodotto di ottima qualità. Consegnato nei tempi previsti. Lo consiglio.
Every product is great and in good condition, but the shipping duration is a bit long.
Tha colour is not always as expected but the quality is always good.
Used MinInTheBox several times in the past 6 months, great range of good products good prices have some different items to other shops. Some of the cheap, cheap products!,, last item I bought was waterproof RGB led strip light very good price and `very good quality
I look at site on a daily basis as good specials always coming on sale
Quick, trackable shipping and great customer service
Products exactly as presented on the website, had an issue with one of my packages, but the customer service team ALWAYS replied very quickly and resolved my queries with efficiency and professionalism.
все в отличном состоянии все понравилось!))
Delivered in good condition and the items were wonderful function properly.
Cassa molle 3d silicone del cioccolato per la galassia a3 / a5
31/12/1969
Finalmente ho ricevuto la mia cover superbellissima che rappresenta una tavoletta di cioccolata. Sono molto soddisfatta del mio acquisto considerando il prezzo irrisorio privo, tra l'altro, delle spese di spedizione. Voto 10 a MiniInTheBox.-
Buoni acquisti. Spedizioni richiedono 30 giorni
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.