MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Producto esperado. Tela de gran calidad y acabado.
He comprado 2 y se ajusta perfectamente a la anatomia de mis animales.
Medida perfecta y color divertido y reversible.
Chegou bem rápido. As entregas têm vindo a ser cada vez mais céleres, obrigada! As lentes chegaram em perfeito estado são óptimas. Funcionam na perfeição e foram um preço excelente por isso recomendo vivamente. O Clip é em plástico e a estrutura das lentes é que é em metal, mas também não esperava outra coisa. E funciona a té ver melhor por isso mesmo, sendo que é mais leve.
Prodotti in vendita a prezzo più che concorrenziale, servizio spedizioni gratuito e anche via aereo se l'ordine supera 40 euro e qualcosa, servizio di customer satisfaction che mi rimborsa se il prodotto non mi ha soddisfatto pienamente (facendomi tenere il prodotto) e anche una piccola assicurazione di due euro e qualcosa che consente di avere il riborso di eventuali dazi doganali: cosa desiderare di più dalla vita?
The prices are great and they deliver realy fast.
En the quality is good and i recoment this to everybody
Магазинът е добър. Поръчах от там часовник за сина ми, но той го счупи и му поръчах втори. Той е много доволен.
В MiniInTheBox има голям избор от часовници и още доста неща и със сигурност ще продължа да пазарувам от там и занапред. Доставката до България е около 15-20 дни.
С първата поръчка имаше малък проблем, но се свързах с тях и проблема беше разрешен.
I have been using MiniInTheBox for a couple of years now and I have never been disappointed. Products come as advertised, free shipping is very frequently available (and appreciated!), and prices are very low. Definitely recommended.
As for the particular product (Xiaomi Mi Band 2): Very good construction quality. However, there are no instructions in English and I had to spend considerable time searching online for the Mi Fit software which allows full advantage of the band's characteristics. Connection is very easy and the battery seems able to last for the advertised 20 days without recharging. Quite happy with it.
La compra fue de una linterna de llavero, que me parecio muy bueno.
Ligero y muy util, para el pequeño led que lleva da mucha luz.
He quedado sorprendido porque me ha sacado de mas de un apuro
Les produits sont de bonne qualités. On trouve de tout sur le site. L'envoie est un peu long parfois mais le conditionnement est parfait. Il n'y a rien à redire.
Leuke, betaalbare producten. Goede klantenservice. Heb nu een paar keer besteld en ben zeer tevreden over kwaliteit en prijs.!
Ho comprato degli accessori per la mia bicicletta, i prodotti sono conforme a quello che è stato ordinato, veramente ottimo sito
Site très bien avec de nombreux produits a petits prix
Service après vente très bien réactif et arrangeant
Hi, I only have to say, that MiniInTheBox is a really good onlineshop. I like it to discover thinks on the website. The delivery to Germany was very fast and good.,,
La verdad es que todos los productos están muy bien. Es cierto que hay que tener cuidado con lo que se pedi ya que no siempre es igual que en las fotos. Otro problema es que a veces todo tarda bastante más que lo que dicen que va a tardar, pero el servicio al cliente es muy bueno y si hace falta lo envían de nuevo y hasta con más rapidez.
Awesome service so far and great delivery time. I am very happy and will carry on ordering! All the items were in great condition and good quality!
Site de confiance. M'a remboursé un produit dont je n'avais pas commande le modèle.
Le sav répond rapidement.
Really a great website with a lot of great product
I've made a lot of orders and never been disapointed thus far
Low prices, fast shipping no duty taxes.
I recommand Mininthebox without any hesitation
Thank you again miinthebox
Acquistati una chiavetta da 16gb e un braccialettino a poco più di 4!
Praticamente regalati e spedizione gratuita!
Unica pecca sta nel tempo che ci mette la roba ad arrivare ma non dipende da loro...
Very good site! I hav ordered very much and de delivery is fast and the feedback from the customer service is very veryv good surtenly when you have a problem!
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.