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MiniInTheBoxReviews 2,349

3.4

From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
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MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249
Spain
1 review
0 helpful votes
Follow Miguel A.
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Producto esperado. Tela de gran calidad y acabado.
He comprado 2 y se ajusta perfectamente a la anatomia de mis animales.
Medida perfecta y color divertido y reversible.

Date of experience: March 10, 2017
Portugal
1 review
0 helpful votes
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Chegou bem rápido. As entregas têm vindo a ser cada vez mais céleres, obrigada! As lentes chegaram em perfeito estado são óptimas. Funcionam na perfeição e foram um preço excelente por isso recomendo vivamente. O Clip é em plástico e a estrutura das lentes é que é em metal, mas também não esperava outra coisa. E funciona a té ver melhor por isso mesmo, sendo que é mais leve.

Date of experience: March 10, 2017
Italy
1 review
0 helpful votes
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Prodotti in vendita a prezzo più che concorrenziale, servizio spedizioni gratuito e anche via aereo se l'ordine supera 40 euro e qualcosa, servizio di customer satisfaction che mi rimborsa se il prodotto non mi ha soddisfatto pienamente (facendomi tenere il prodotto) e anche una piccola assicurazione di due euro e qualcosa che consente di avere il riborso di eventuali dazi doganali: cosa desiderare di più dalla vita?

Date of experience: March 10, 2017
NL
1 review
0 helpful votes
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The prices are great and they deliver realy fast.
En the quality is good and i recoment this to everybody

Date of experience: March 10, 2017
Greece
1 review
0 helpful votes
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Very good
March 10, 2017

Products were as described. Good quality. Lots of fun. Very helpfull stuff. Quick delivery. The package was very well done

Date of experience: March 10, 2017
Bulgaria
1 review
0 helpful votes
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Магазинът е добър. Поръчах от там часовник за сина ми, но той го счупи и му поръчах втори. Той е много доволен.
В MiniInTheBox има голям избор от часовници и още доста неща и със сигурност ще продължа да пазарувам от там и занапред. Доставката до България е около 15-20 дни.
С първата поръчка имаше малък проблем, но се свързах с тях и проблема беше разрешен.

Date of experience: March 10, 2017
Greece
1 review
0 helpful votes
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I have been using MiniInTheBox for a couple of years now and I have never been disappointed. Products come as advertised, free shipping is very frequently available (and appreciated!), and prices are very low. Definitely recommended.

As for the particular product (Xiaomi Mi Band 2): Very good construction quality. However, there are no instructions in English and I had to spend considerable time searching online for the Mi Fit software which allows full advantage of the band's characteristics. Connection is very easy and the battery seems able to last for the advertised 20 days without recharging. Quite happy with it.

Date of experience: March 10, 2017
Spain
1 review
0 helpful votes
Follow Gio G.
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La compra fue de una linterna de llavero, que me parecio muy bueno.
Ligero y muy util, para el pequeño led que lleva da mucha luz.
He quedado sorprendido porque me ha sacado de mas de un apuro

Date of experience: March 10, 2017
France
1 review
0 helpful votes
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Envoie parfait.
March 10, 2017

Les produits sont de bonne qualités. On trouve de tout sur le site. L'envoie est un peu long parfois mais le conditionnement est parfait. Il n'y a rien à redire.

Date of experience: March 10, 2017
NL
1 review
0 helpful votes
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Leuk winkelen!
March 10, 2017

Leuke, betaalbare producten. Goede klantenservice. Heb nu een paar keer besteld en ben zeer tevreden over kwaliteit en prijs.!

Date of experience: March 10, 2017
Italy
1 review
0 helpful votes
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Ottimo sito e-commerc
March 10, 2017

Ho comprato degli accessori per la mia bicicletta, i prodotti sono conforme a quello che è stato ordinato, veramente ottimo sito

Date of experience: March 10, 2017
NL
1 review
0 helpful votes
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Heel mooi
March 10, 2017

Erg mooi horloge. Doet het goed. Bandje heeft mooi patroon. Wel opletten dat alleen 12, 3, 6, 9 uur aangegeven zijn

Date of experience: March 10, 2017
France
1 review
0 helpful votes
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Satisfaite
March 10, 2017

Site très bien avec de nombreux produits a petits prix
Service après vente très bien réactif et arrangeant

Date of experience: March 10, 2017
Germany
1 review
0 helpful votes
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Hi, I only have to say, that MiniInTheBox is a really good onlineshop. I like it to discover thinks on the website. The delivery to Germany was very fast and good.,,

Date of experience: March 10, 2017
Spain
1 review
0 helpful votes
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Todo bastante bien
March 10, 2017

La verdad es que todos los productos están muy bien. Es cierto que hay que tener cuidado con lo que se pedi ya que no siempre es igual que en las fotos. Otro problema es que a veces todo tarda bastante más que lo que dicen que va a tardar, pero el servicio al cliente es muy bueno y si hace falta lo envían de nuevo y hasta con más rapidez.

Date of experience: March 10, 2017
South Africa
1 review
0 helpful votes
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Awesome service so far and great delivery time. I am very happy and will carry on ordering! All the items were in great condition and good quality!

Date of experience: March 10, 2017
France
1 review
0 helpful votes
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Arrangeant
March 8, 2017

Site de confiance. M'a remboursé un produit dont je n'avais pas commande le modèle.
Le sav répond rapidement.

Date of experience: March 7, 2017
France
1 review
0 helpful votes
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Perfection
March 7, 2017

Really a great website with a lot of great product
I've made a lot of orders and never been disapointed thus far
Low prices, fast shipping no duty taxes.

I recommand Mininthebox without any hesitation

Thank you again miinthebox

Date of experience: March 6, 2017
Italy
1 review
0 helpful votes
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Acquistati una chiavetta da 16gb e un braccialettino a poco più di 4!
Praticamente regalati e spedizione gratuita!
Unica pecca sta nel tempo che ci mette la roba ad arrivare ma non dipende da loro...

Date of experience: March 6, 2017
Belgium
1 review
0 helpful votes
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Very good site!
March 6, 2017

Very good site! I hav ordered very much and de delivery is fast and the feedback from the customer service is very veryv good surtenly when you have a problem!

Date of experience: March 6, 2017