Miles Kimball

One of my items was removed from my order a few days later - not available. That knocked me into no free shipping. I actually got a notification from Miles Kimball asking how I enjoyed that item. WOW! As for the remaining order, the charged my card and the items were NOT shipped at that time. Called and had a fit about that. When my order did arrive, most of my items were broke. Hope I never get a catalog from them again.

In looking around on the net for something that would help me keep my rings from falling off. I have lost 1 diamond ring and that was enough. I found this site Miles Kimball and looked through their catalog and found these plastic inserts for your rings. They come in different widths and lengths and you cut them down to your ring size, I inserted the plastic into the ring and slipped it on and sure enough it fits just great and it does not slide off or around. Great idea, love it. I have other rings I would not wear because of this problem and now I don't have to worry. Try it, you'll like it. Bye Bye for now. Stuart S.

Ordered a personalized mug on dec 9. Nothing indicated I would not receive in time for Christmas. They did not respond to 2 emails. My account charged on December 20 and received email that item shipped but no shipping info was provided. Christmas Eve was told they decided not to upgrade my package to receive in time for Christmas so I would receive it dec 26 (Even though i told them dec 26 was a federal holiday) it is now dec 28 and still no package and the customer service agent told me she could not do anything about it. She said it's now in the hands of the post office. They think I will still receive it "by the end of the week". They just don't care. Never ordering from miles kimball again.

I bought a pet memorial stone for my dog in August 2017. Well, it is a piece of junk. I put it on my pet's grave but It did not make it through the winter. It crumbled and turned to dust. I called the Miles Kimball customer service to complain and they said they have a 45 day return policy. I said but it did not make it through the winter - I told them I would be happy to send them a picture of what it looks like now. They offered me $10 toward my next order. I said forget it - they should make me whole and give me my money back and the S & H I paid. I will never order anything from their catalog or their store again. For $35 they lost a customer for life - that is how much they value their customers. By the whole, the piece of junk pet memorial stone is still offered for sale in their catalog. Buyer beware!

I ordered a personalized ornament as a gift I never received it they never notified me that it was out of stock I had to do a ton of research to figure out why I never got it! Really annoying trying to order it over the phone to begin with had to speak with someone from another country who just kept trying to sell me other items, very sad years ago my mom use to order from this catalog every year and we loved it! Never again I'll shop elsewhere from now on. I wish I had proof of purchase but they never sent my item and no offer to send it when it came back in stock which I would've gladly accepted.

I placed an order on 6/2 for a birthday on 6/12, called them on 6/6 to find out if the item was being shipped, Cedric kept telling me the shipment was ready, it would be shipped "as soon as possible" "ready to ship out" but never gave me a date. I called on 6/10 and again I spoke to Cedric and told him to cancel the order and refund my money and give me a cancellation confirmation number. He gave me my order number and said this was my cancellation. I am on hold as we speak to talk to someone. They're really the worse online company.

The title says it all. I had to argue with a customer service rep for 20 minutes to get a 10.00 refund for expedited shipping that I did not receive. He told me the company's website was "inaccurate". The expedited shipping option was not available. Yet he repeated refuse to give me a refund. When I finally asked for a manager, he said he would give me a "one time courtesy refund" and provide the refund. I will never do business with them again. Stay away.