Miles Kimball

They charged me twice for the same item and I only received one of the items charged for. They refused to help me log into my account when I tried to retrieve my forgotten password.

We ordered a roll of printed address labels.
This is our third time ordering address labels over the past 10 years and this time the printing is horrible. Hit and miss on the lettering - very poor printing. Side-by-side these labels do not look anything close to what we have ordered in the past. It has been many years since I worked for Miles Kimball in management at that time, we set up a very good QC quality control program. All orders were screened before being shipped to the customer. This resulted in happier customers and repeat customers. Sadly - it has become apparent that this QC department no longer exists. These labels should have never left the shipping department…
After reading other sad stories I see that Miles Kimball has slipped on their once stellar reputation.
Sadly it appears we shall no longer be a repeat customer.

I ordered one item and Miles Kimball sent me an order asking for confirmation taking the price fro $19.99 to $120+. They added 11 additional items suck as a flute and yo yo. This ir criminal and they should be held accountable. Its time to clean house. I contact the online help but it was not what they wanted to hear and faile to respond after asking for details. I believe they had hoped that someone would confirm their order thus increasing sales illegally.Major USAF (R).

I ordered an advertised item a week ago. Seller has not shipped item and will not communicate. Refuses to acknowledge any and all correspondence. I should have read reviews before ordering. Has an overall rating of 1 star and that is only because that is the minimum allowed.

I ordered a letter from Santa for my Grandson. He never received the letter. Called the company 12/26/23. Talked with Maria not sure if it's correct not able to understand but when asked she said yes my name. She said letter was sent out in bulk mail and would receive. Explained the letter from Santa was to be delivered prior to Christmas. She kept repeating it was sent. Mentioned that I would put a complaint with the BBB she stated" GO Ahead ". Order from a more reliable company. Big rip off.

I tried calling customer service and reached someone in another country that I could not understand. That person's name was Peter who I could not understand. I received a bill and I do not owe this company any money. I asked to be transferred back to the United States so I could talk to a manager and was hung up on. I called again and was advised that there was nobody in the United States that I could talk to. Any purchases that I had made had been paid for. I will never deal with this company again.

Every time I try to place an order over the phone they tell you a higher price then what the item says it cost. Also when calling to place an order they tell you about a special that you can purchase before connecting you to a representative then when you tell you representative you want to purchase the item that was just told to you they up the price. They are giving a lot of false prices. Do not order from this company. Items are cheaply made and are not true to price. If you don't pay attention you will be scammed. If I could give it zero stars I would give it double zeros.

I was actually pretty happy with the products I got from Miles Kimball. However, I just noticed today I have been charged 16.95 every month for VIP I did not select, and I am sure I deselected on the webpage. If you ever buy from them, be sure to check your bank statements the next few months after your purchase to avoid this VIP scam.

My order was $68. They charged me THREE times for a total of $207. When I called they said it was pre authorization and to deal with it. I said $137 extra is an extremely pre authorization, one that was never stated on the website. So I emailed them. Two days later I got an email that was literally HALF of a sentence "sounds like a pre". No solution. No customer service AT ALL. AVOIDE THIS COMPANY"

I ordered 2 simple Santa Letters for my grandkids on 11/28, In a confirmation email it gives a status, & tracking. Mine says "shipped" over 2wks passed, was told by CS, Santa letters are mailed in batches, and mine hasn't even left the building! WTF? I was told it was "Shipped", never will I do a simple order from them again when there are numerous companies out there that make sure Santa letters are on time! And will give truthful shipping status!

Unable to order online Called customer service it took forever to place the order. My bank notified me This
Company charged my card 4 Times! When I called this company to cancel order they claim they could not give me a reference number. I told them I have my bank on the other line and their company must give me a reference number. Horrible experience! Order #SO*******

Simona

Due to the pandemic needed to order online cards. The cat cards as depicted were not included. Promised 4-14 days delivery. Received the items after two phone calls 21 days later and missed two birthdays. My receipt upon purchase did not include the order number. Everyone else I have ordered from during these trying times have come through in an expeditious manner with item as shown and described. Do yourself a favor, STAY AWAY! Too many other companies providing legitimate service and product.

Place a order 04-30-2020. Post Office drop it off. Open Shipping Box item broken. Ask Mail person what to do. She replied call Miles Kimball. Get a return Postage. Sticker. Problem have been trying three days to contact miles kimball. AS soon as they ask how can i help you, and you state the problem they drop you. I can't say Im a happy camper. Most likely will throw any other books in the trash. And yes I did check the review good and bad. Now we have one more for the bad side reviews.

I ordered mailing labels - $30 and the print is so small and smudged, they are unreadable. If I want to return them, I have to go to my post office and pay for the postage to mail back. Then, because I didn't see a box that needed to be unchecked, I was charged $14.95 to be in their VIP club. I called customer service - they said this happens all the time. BBB needs to look at this company.