Ilene S.

I ordered the correct key with the wrong hinge. It took 2 weeks to arrive and I got the original key working okay for awhile in the meantime. When I finally needed the replacement, I realized I ordered the wrong hinge. So I sent an email and called the company to find out about an exchange and make sure I got the right hinge this time. NO response at all to multiple emails and a couple of phone calls. Too bad, as the product quality seems good. Once you place your order, they don't care, even though you get the standard "if there's anything we can do to improve your experience" with your delivery notice.

I've purchased engraved ornaments from Miles Kimball in the past and they were very nice. This time, the brass ornament itself was cute, but the engraving quite disappointing. Not only is the lettering faint (can barely see it), but it's crooked. Don't think I'll be ordering from them again.