Replacement Laptop Keys

This company is horrible. It took them 5 days to ship my key (and 1.5 weeks to arrive at my house). Once it arrived, it was the wrong key. When I tried to get them to send me the correct key, they ignored my emails. It took several tries to get someone to respond. When I requested a refund, they wanted me to mail the key back and pay shipping. It would have cost more to ship it back than I spent on the key. I had to remind them that their website says "100% Satisfaction Guaranteed" and they finally agreed to refund me the amount for the key, but not the shipping. Poor customer service.

First, there was a 1 month delay in shipping. Then, I received the wrong key. I specifically looked at the correct number on the Acer laptop and requested the correct key. I sent them photos as proof. After more than 5 emails and no response, i gave up. Beware. They will take your money and will not respond if something went wrong.

Just purchase a "N" key from them. Shipping was fast. Packaging was appropriate. Price was competitive. Overall service was good. Remember to double check your computer model to avoid any issues. If you don't know where it's at, look on the back of your computer.

Trust the negative reviews here, wish I read them before ordering! The business seems set up well-enough, and I was able to find my exact laptop model and even select the correct scissor hinge for the key. 2.5 weeks later I receive the WRONG key - for a 5th gen laptop where as I specifically selected 1st gen. If you go to return, YOU pay the return shipping, even if they messed up the order. Some users here mentioned that their returns were not deliverable either. In either case, I initiated the return. If they don't respond within a few days, I will do a chargeback on the credit card. Needless to say, I won't be ordering here again.

They don't respond, and their phone number does not work. What else need be said? I have to dispute a $13 charge now. They suck!

UPDATE: I have disputed the charge with my cc company. This is not about $13; the issue is that this company appears to be fraudulent. I am glad I caught this before it went too far.

This company is horrible for service, order fulfillment, communication, and reputation. They didn't ship my order, yet they sent a "Your order is shipped" email, but it only had a shipping label printed. The order never shipped. The company never replied to any of my 4 emails. AVOID!

Received the correct key, but in the wrong color. OK, no big deal. They will just sent a new one.
Well, more than one week and three inquirers later - no response whatsoever. Silence...
After finding this page it all makes sense. I was really puzzled by the combination of a really professional looking page and then this complete lack of service. Do not waste your money here.
I think the few 5 star reviews are from people that received the right key and did not have to communicate with their "customer service".

I attempted to ensure that I was ordering the right kind of key for my HP laptop. I sent the same email three separate times to their customer support department with 0 response, despite the message which states "We will respond to your message within 48 hours." I am very glad to have found this webpage and to find out what they are like. I will not be placing orders from them.

6 months ago I placed an order, I haven't received it and have not received my money back.
$25 for 2 keys, they have stolen my money! I hate this company, I am not running a charity here, I need my money back.

I recently had the misfortune of dealing with this company for a keycap replacement. My experience with them was terrible. The service was delayed (they claim they deliver same-day) and there was a complete lack of communication throughout the process. Phones go to voicemail. Emails go unread. When I did finally manage to get in touch with someone two weeks later, they likely lied about being on company vacation for a week (they used the same excuse for another customer), told me that the keycaps I ordered were not in stock, and then gave me five elaborate options to proceed with my order. Only after I threatened to report them did they refund my entire order. It's clear that this company has no regard for their customers and is only interested in taking their money.

I strongly advise anyone considering using this company to look elsewhere. Save yourself the hassle and find a more reputable business.

As stated in the title, what I received was really good. I bought 3 keys, one for a Dell and the other two for Macbooks. They all came within one week of ordering and were packaged very nicely. They all snapped right on and looked almost the same as the other keys. I even used one of the included switches for the Dell and that snapped into place just fine. No noticeable difference between it and the OEM ones. I included a picture of the Dell replacement key (It's the up arrow). A shame that it seems other people have had a bad experience with this site, but all in all I had a good experience.

Fair warning: DO NOT BUY FROM THIS COMPANY! They are bogus, dishonest, and eager to take your money and run. I ordered a replacement keycap for my keyboard case, paid for it, and got an order confirmation and order number. That was the extent of it. They were very quick to process my payment though! No further communication, although I did get an email almost 2 weeks ago with a tracking number with USPS. Ever since, it has only said "shipping label created", nothing else since. I've sent numerous emails, no response, called their customer service number, no longer in service. Again, DON"T deal with them! You will be ripped off!

I had ordered replacement keycaps for my Logitech iPad keyboard for $40 CAD for 4 keycaps (ridiculous price by the way). Unlike others here, my order was successfully shipped and delivered. However, upon receiving my replacement keycaps, I discovered they are the wrong colour and had the wrong hinges for my keyboard. Naturally, I emailed the company asking if I was able to get a refund or exchange. They responded with a poorly written, grammatical nightmare of an email asking for more details. I responded to their email with the needed details... almost two weeks ago. I've sent two more follow-up emails. Nothing. No response from the company. I doubt I'll ever be able to get the right keycaps. Do not waste your time on a company that overcharges you for the wrong keycaps and gives terrible customer service.

I don't know why everyone is writing only bad review. When I had ordered from them and only after that read all the reviews I thought it's a scam and I've wasted my money. PayPal did a refund for me and i forgot about it. But what a surprise it was when the keys actually came to me via mail! It's just as I ordered, with mechanism and exactly for my keyboard, so in fact I can't complain at all.

Bought 2 keys, received wrong ones. There's no one talk to. I put the pictures in their CONTACT FORM, no ones cares about them.
I canceled the order sent the keys back not looking anything but to returnthem. USPS tried to deliver them but failed, they finally returned them to me. I am going to trash them.

The merchant sends a key cap, hinge clip, and rubber key cup with each purchase. The cups I've received in the past are almost certainly used, because the edges arrive ripped. This isn't a huge issue though, they still work just fine. My frustrations with this business come from email interactions with customer support. On one occasion, the included hinge clip arrived broken, and the business refused to send a replacement clip. They said they would in emails, but never responded after that. Recently, I purchased another two keys, received a shipping confirmation, and then was informed that they were out of stock. I was given the option of only purchasing the hinge clips (exactly what I needed) but after a week, I still have not been shipped hinge clips. The business is trying to stall until their stocks are replenished so they can charge me full price for the repair kits. They don't even sell hinge clips ala carte on their website. Huge waste of time.

I ordered from them because they came up first in the search engine. Boy, was that a mistake! I ordered a replacement key and paid for it. They shipped it. It never arrived after a month. Their USPS tracking number shows it in limbo in Indianapolis for weeks. I contacted them via phone. They don't answer the phone you get a recording to email them. I emailed them. Two weeks later, no response. I then followed up with two more emails spaced out about two weeks each. No response! AVOID THIS COMPANY!

Please, do NOT order anything from this website. It's a complete scam. They take your money and do not ever ship the laptop keys you ordered. Attached images of my confirmation of purchase, confirmation that it had been "shipped" (the shipping label is fake, it was never shipped), and finally an email from their support giving me 3 options to choose from - refund, hinge+rubber only, or backorder. This is a SCAM. They don't reply to any emails or phone calls. Do yourself a favor and charge back with PayPal like I did or contact your bank directly and say you've been scammed to get your money back.

Wrong key was sent, after a slow processing time. I've called them, left messages, and emailed them with all of my information so that they could correct the order, and sent pictures. Have had zero response from them. They have robbed me of my $25, and hours of time.