Let me start be saying the massage therapist was amazing and and went above and beyond to make sure that I was happy with my experience. The front desk girl ended up charging me for my massage (I have a membership) I was just trying to tip , she got "confused " then couldn't refund my money. I spoke to the manager the following day and honestly she just made it worse. She informed me that she would be "writing up" all the employees including the therapist and when I suggested that maybe they just needed to do some training she didn't like that idea. Really poor management. I feel very sorry for all the employees there. I tried to call the corporate offices and I was forced to leave a voicemail or send an email. I really feel if a consumer is frustrated enough to contact a corporate office they shouldn't get a voicemail they should be able to speak to a person. Massage should be relaxing not frustrating.