cheryl l.

I bought a pet memorial stone for my dog in August 2017. Well, it is a piece of junk. I put it on my pet's grave but It did not make it through the winter. It crumbled and turned to dust. I called the Miles Kimball customer service to complain and they said they have a 45 day return policy. I said but it did not make it through the winter - I told them I would be happy to send them a picture of what it looks like now. They offered me $10 toward my next order. I said forget it - they should make me whole and give me my money back and the S & H I paid. I will never order anything from their catalog or their store again. For $35 they lost a customer for life - that is how much they value their customers. By the whole, the piece of junk pet memorial stone is still offered for sale in their catalog. Buyer beware!