Milanoo Reviews Summary
The company exhibits a polarized reputation among customers, with notable strengths in product quality and timely delivery for some orders, particularly for custom items. Positive experiences highlight satisfaction with the craftsmanship and fit of certain dresses, indicating a potential for reliable products. However, significant concerns arise regarding customer service, including delayed shipping, inadequate communication, and frustrating return processes that often lead to additional costs for customers. Many reviews express dissatisfaction with the company's support and return policies, suggesting a need for improvement in these areas to enhance overall customer experience and trust.
This summary is generated by AI, based on text from customer reviews
This dress is exactly what I expected. It's beautiful! Well worth the money and it looks absolutely gorgeous. It's a perfect fit because I got it custom made to my exact measurements. I love it and I plan on buying more Lolita dresses from Milanoo in the future =D
I bought this suit and it was perfect. Great fabric, can't even see the sews. I ordered medium since I'm 1,60m tall ant it fit perfectly. Excellent price for such a good costume! I also would like to add that the sellers that help you online through the website were very polite and helpful and answered all my wuestions promptly. I got it delivered to the other side of the planet (literally) before the limit date and exactly as I asked (as gift). I totally reccomend milanoo:-)
Bonjour j'ai réussi ma robe aujourd'hui et je suis en enchantée. Elle est magnifique et j'ai pris une taille standard 36et pas de retouche à faire.
Je viens de recevoir la robe qui est très jolie, plutot conforme à la photo. Cependant, il ne faut pas s'attendre à de belles finitions, et surtout elle taille très très grand! Plutot contente de cet achat, qui fera de ma fille une vraie princesse pour mon mariage!
Reçu ce jour. Super cosplay. Pas facile de trouver des cosplay pour les enfants en rapport avec leurs mangas préférés! De plus, vrai tissu ( et pas effet plastique des déguisements du grand commerce). Très contente, reste plus qu'à l'offrir au bonhomme et voir sa réaction!
I just had this dress and it's PERFECT! Material is really good quality and beading is beautiful! I ordered this dress with my own measurements and it fits really good. I'm really satisfied and I really recommend you to all my friends. I love this dress, thank you so much!
Absolutly gorgeous! I recieved one dress and it has no faults and could be sold for much more. The chocolate color is just amazing and shipping was a breeze.
Je viens de recevoir la robe elle correspond en tout point a la photo juste une petite retouche la cintrer sur les cotes sinon parfaite Robe très classe a mon gout.Je suis satisfaite Délaie raisonnable a peine trois semaines car je l'ai commande en standard.
I just got my dress and I absolutely love it! I didnt even have to custom order, the size chart was very accurate, it fits very well and is very price affordable! Not to mention how gorgeous it is! I was worried about the back but it turned out really well as a corset. Thank you milanoo!
OMG i got the dress this morning and im in LOVE with it! It has the most stunning fabric! Would not believe i paid so cheaply for it! Anybody would believe me if i told them it was a $6000 dress! I did not get the custom made, i am a size 10 Aus so i ordered the size 6 US and it fits perfect! Looks exactly like the model picture!
Bjr moi j'ai bien recu ma robe, trop belle finitions terminée comme sur la photo. Exactement très contente de milanoo. Néanmoins la livraison est un peu longue. Merci bcp encore milanoo!
I ordered this dress in gold for my son's wedding. This dress was perfectly made. I had no idea that it laced up the back and that was a definite plus. I received so many compliments on this dress, I was tired of saying thank you. If you order this dress, you will not be disappointed. I also ordered the pink strapless sweetheart to wear on my cruise. It fit like a glove and I cannot wait to wear it. Milanoo is my place for dresses.
The dress is absolutely adorable. As a destination wedding dress. I placed my order late Thursday night and received both in the mail the following Monday... proof that in-stock items are shipped out ASAP. The quality of work/material is very nice on both styles.
It´s a really cute dress, it´s a one piece not a skirt and blouse, the tie I got was too long though and the skirt is straight not pleated like it looks like in the picture. But all in all a very cute dress.
Its amazing. I got my custom made from this very site. I got it on time and the quality is worth every cent I paid for! I highly recommend this site, this Chung Li costume and the custom making. The sad part is that it doesn't come with Chung Li Bracelet but I made my from the dollar store however it does come with the hair gear! :D. lol Good luck
Im pretty dure this is the wig I got. It is absolutely perfect! The color is perfect and the material is really nice! Its Also really comfortable! I recommend this over most wigs! I love this one so much more than the $50-$60 cosplay wigs I have! Thank you so much!
Very disappointed! I ordered 2 pair of chunky heels: turquoise and yellow. Both pair look as if they have been worn before - scuffed and dirty. The yellow pair has olive green heels! No where in the yellow pair's description or photo does it show or say the heels are olive green. Since I live in the U.S., I am not going to spend the money to return the shoes. Instead, I will mark it up as a bad experience and not order from Milanoo, again. Donating the shoes to the Goodwill.
Dear Customer,
Sincerely sorry for the troubles, but you could always contact us if you are not satisfy with the products. Also, if it is our mistake or quality issues, customers don't need to send them back, we are happy to solve it for you. Please have a check your mailbox for the solution.
With best regards.
I ordered this dress for a wedding and I wasn't sure if I would get it in time. It came really fast, although it had to cross the ocean. When I opened the package, I was impressed. Excellent quality fabric, nice colour, perfect fitting, very stylish. I must say that I received many looks of admiration at the wedding.
The costume i recived does not match the picture. My costume is red and black rather than red and dark blue. In the picture i see no zipper down the back but my costume has one despite that, the costume is very nice and fun to wear. I will recomend people to shop here.
Just dont order from them, my package was worth over 200€ and when it came everything was small and cheap quality. I paid 50€ to give it back so i can have my money back, when the package arrived to them they said to me they didnt found all the items and it was impossible to give me the money back. After all that i sended them a picture with the receipt from the post office and they kept sending me the same messages that they didnt found all the items. Eventually they sended back 30-40€... Nothing more to say, if you wanna put your money in risk DO IT
Dear Customer,
Please accept my deepest apology for your inconvenience. At this time, we are re-checking your case, and we hope you could have a check your mailbox for our effective and reasonable solution. It is our mission to satisfy every customer, and your opinions mean a lot to us. Please kindly have a check. Your greatly understanding is appreciated!
With best regards.
From the business
Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please feel free to contact us directly, we are happy to solve it for you. You could contact us by phone, live chat or email (cs_en@milanoo.com).
With best regards.