Michaels Stores

Absolutely horrible customer service in person at the Pembroke Ontario location. Don't waste your time going in store, use Amazon, way better experience.

The framing cost went up substantially in the last 6 months. I have had several pieces framed there for a very reasonable price with coupons of course. Their mark up is insane even with 70% off I wanted a small piece framed and it was going to be over 200$. I have had the works done on all, double matting, interior spacing frames, museum quality glass. Never framing there again. I would rather find a different framer. Michael's has lost my business.

Is nothing sacred in this world anymore?

Remember those wonderful little indy art supply stores, where you could poke around for hours looking at natural bristle brushes and wonderful imported tubes of paint?

Places like Michael's have ruined the survivability of the small privately owned artist supply shop. It's a crime.

I only go there if I have to. The sales "associates" do not even know the meaning of the word "art" -- and they do not know their a$$es from their elbows, when it comes to supplies

What crappola.

I am attaching their logo, only for a touch of irony.

Three mediocre stars.

This is not an exaggeration. Every time I shop here I check my receipt in the car and see that I was overcharged. I either had a clearance item not charged as clearance or the shelf pricing is different than the receipt. It never fails. I have to walk back in go to the aisle to make sure I saw the price correctly then go to the register, walk with the sales person over to the same aisle to show them to price tag, go back to register, call a manager, and 10 minutes later I'm back in my car going what the heck just happened! The only saving grace with this store is their new rewards program which helps with their high pricing if you don't catch a sale. The rewards can add up but you have only a small window to go back and use them up or they expire.

Bead and craft junkies are at an all time high. I myself am into making jewelry and am still fairly new at it. So I shop for less expensive beads because, lets face it... Prices are outrageous for anything these days.
When I find a place that gives back to my loyalty, and gives perks for all the money I spend, ( and I spend A LOT), Its rare and such a relief sometimes.
But when I shop at Michaels, besides the occasional coupon, I save almost nothing at this store and they barely have sales that give me any kind of noticable relief. For the amount of money I spend in a week, it's a disappointment. Hobby lobby and Joanns are the way to go for this type of materials.

Omg, so I went to Michaels the other day w/my mom checking out Halloween decor, & saw the amazing sale they had on these candles, 3 for $9.99, smokin deal, so I got 3 of them. They smell amazing, love them!

Three CEOS within a three month time frame really makes sense now. The handling of online orders, returns, replacements, orders, and customer service (everything!) has been ridiculous. I have wasted over 5 hours of my life waiting to speak to someone about damaged frames. When I finally think it is resolved, Michaels decides to cancel the replacements with no explanation. This is ridiculous! Incredibly frustrated and will never do business with Michaels again.

Attempted to purchase a gift card for mother's day. The process went somewhat as expected in the beginning accept the entry error that clears out all your information to re-enter. I did and received a confirmation for the gift card. Another email sent showed an invoice. All good, right? The next day and email showed up "customer service is our priority" "Unfortunately we are unable to process your request at this time" Huh? No reason given. My card was debited of course. Did you run out of electronic gift cards? I cannot get back the 30 minutes of my life you completely wasted.

This company sent out a blast email stating fall items were 60% off plus an additional 20% off of the entire purchase. Then said "Sale ends tomorrow" So I went into the store to take advantage of the sale. The cashier told me she was unable to override the pricing because the sale wasn't coming up in their system. Which I didn't understand. I've worked in retail and you can manually calculate the price and override. I called customer service and they told me the text was a mistake. They have received several complaints and there is nothing they can do about it. I believe, the text was a way to get customers into their stores… and that's it. I've always shopped at Michael's but I don't like companies that operate this way. This is false advertisement and honestly it's very tacky.

I've ordered from Michaels online 3 times. The first items arrived broken due to lack of packaging. The second was terrible quality, not as described. The third was partially refunded due to items being out of stock, and I had to jump through hoops to cancel the rest because the items were all for a special project and having only part of them was useless. The orders were refunded via e-gift cards instead of the original form of payment, as promised. The cards DO NOT WORK - either online or in-store. I have talked to 4-5 people on the phone, online, and in-store - wasting hours of time. Suffice to say, my money is gone and they don't care. I will never shop there again.

I am terribly disappointed in Michaels. You advertise multiple tree available for immediate shipment back in the beginning of December but in actuality no such trees ever existed. There is no truth in advertising at Michaels nor is there any semblance of Customer Service - (the outright delivery lies promising delivery). Michaels also processed the credit card purchase when they knew they never shipped the tree. $50 is a paltry and insulting accommodation. There was no offer to provide an available replacement tree because you never had any trees that you advertised for immediate delivery. Don't disappoint yourself shop at HOBBY LOBBY!