We’re in this together! Stay safe with our COVID-19 guide

View
×

Nicole K.

1
Level 1 Contributor
Nj

Contributor Level

Total Points
360

4 Reviews by Nicole

5/16/21

This was an easy website to navigate. I quickly found what I needed, placed the order for in store pick up, and within an hour had an email it was ready for pick up.

5/14/21
Verified purchase

This is not an exaggeration. Every time I shop here I check my receipt in the car and see that I was overcharged. I either had a clearance item not charged as clearance or the shelf pricing is different than the receipt. It never fails. I have to walk back in go to the aisle to make sure I saw the price correctly then go to the register, walk with the sales person over to the same aisle to show them to price tag, go back to register, call a manager, and 10 minutes later I'm back in my car going what the heck just happened! The only saving grace with this store is their new rewards program which helps with their high pricing if you don't catch a sale. The rewards can add up but you have only a small window to go back and use them up or they expire.

Tip for consumers:
Have patience!

Products used:
Paint, art paper, sewing kit, fabric squares, glitter, buttons

Service
Value
Shipping
Returns
Quality
5/14/21
Verified purchase

I ordered $79 worth of product online. The store shipped it out but it never made it to me. Was supposed to be 2 day shipping.
The address was correct but somehow it never got here(tracking showed it stopped traveling at some point before it made it to jersey). I let the company know via email since you can't get anyone on the phone ever and they said "not our problem once it leaves here you need to take it up with usps". I said it was fed ex. They said take it up with FedEx. I took up with fed ex and they said the shipper had to put The claim in. By this time a month had passed. I finally had to dispute with my credit card company and got my money back. They don't return phone calls and they don't answer their phone. This was the worst experience I have actually ever had with an online business. They never even responded to my cc company when they were trying to figure out what was going on.

Tip for consumers:
Buyer beware, their motto should be the customer is always wrong. If there is an issue you are not going to have any help from their customer "service" (non).

5/14/21

This order arrived in less than 5 days from ordering. I could not have been happier. The products were of good quality and a great price point too. I would shop here again in the future!

Tip for consumers:
Surprisingly fast shipping!! Great pricing!

Products used:
Gemstone chips, shell pieces, bezels, clay slices, mermaid molds

Service
Value
Shipping
Quality

Nicole hasn’t received any votes.

Nicole hasn’t received any thanks yous.

Nicole doesn’t have any fans yet.

Nicole isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

im84
7/1/21

I appreciate joanns. The fabrics are high quality, lots of choices and totally supplied for the...

marial1457
4/22/21

When to the store this Morning This young lady name Winelys was in front of the store, told me Hi...