Michaels Stores

I usually shop from Michael's store at Stonecrest. Evelyn C, such a nice person. She's always kind and helpful.

Austin provided a solution to our picture framing problem. She was knowledgeable, extremely profession and friendly. Thank you

So I got an advert regarding some of Michael's Halloween items only available online. Placed an order north of $50 and anxiously awaited its arrival.

Unless you're ordering bells, a package should not make that tinkling sound when it arrives...

It doesn't take a rocket scientist to package things for shipping - OR DOES IT?
Opened my anxiously awaited package to find NOT A SINGLE FLAKE, OUNCE, WHISPER OF PACKING MATERIAL and everything shattered - BECAUSE THAT'S HOW THAT $#*! WORKS!

Once I tucked my attitude safely away, I phoned customer service who were very helpful and offered to resend the package WITH EXPLICIT INSTRUCTIONS TO USE SOME SORT OF FILLER/PACKING. I got a follow up phone call AND an email letting me know the special instructions were applied, apologies, etc.

Box showed up yesterday. (pause as to not type expletives)... MOTHERFU@#$ THEY REPEATED THE SAME ACTIONS! NO PACKING MATERIAL AND ALL RESIN ITEMS SHATTERED! ARE YOU PUNKING ME AT THIS POINT?!

I got a full refund. But I will N E V E R do business with Michaels online ever again.
I hope someone with power inside the organization reads this and educates the shipping department because they're hurting your bottom line.

I go to micheals practically every week, but I fell iLL and could not go in this is the 3rd time I have ordered on line first 2 I was given the wrong items which is why I go in this 3rd time I not only received the wrong item I did not get an item as well when I emailed I spoke to Darlene and was told she can return my money for the item that dident come but for the one I was sent wrong she said keep it or donate it when I asked then if your giving me the option to donate it are you reimbursing me she said nope I said then why are you asking me to donate my stuff she had the worst customer service and was not even able to offer to place it in an gift card because of her I will be taking my online buisness else where thanks micheals!

I bought $400 in a wrong product for my shop and returned, they gave me 2 gift cards. I used 1 of them, received some collector's tins all smashed (1st problem, the horrible shipping of a delicate product, and even though I asked on the chat to be more protected, their "better"was still not badly protected), had to return again, they split in like 5 gift cards, because there was a voucher used. Ok. Used 2 of them, received the products, but i still had to use 2 gift cards of 70 and had 45 on vouchers.
So it started to stop functioning, 16 cancelled orders in a row. Tried everything, with gift card, with voucher, voucher + card. Tried to chat on the customer service tones of times, opening case Ids, by email, tried even to order by the phone (worst experience felt in 18th century, lost an hour and the order was cancelled the same way). They always gave me the same answer that "You may want to check and make sure that the shipping and billing address match and they are the same as the one on your method of payment. This is normally what would cause an order to cancel." but they dont say WHAT is causing specifically. How come it could be cancelled if i used the gift card without any address?
I lots MANY DAYS trying to use this money, it has been 3 weeks already. They are driving me crazy, I never had so much trouble to buy in a shop. They simply dont know how to help. I dont know what to do so I am coming public to see if anyone pays attention on me. I just want to spend money is that so hard?
I lost count of the hours i lost. Each order was at least 1 one triying to discover what could be wrong. 16 hours at lease and a lot of nervousism.

So, I used to love getting stuff from Michael's! Today, changed all of that. Let me just say that the website states that my pickup order will be ready in 2 hours. I understand the holiday season and being short staffed but I also know that Michaels has replaced cashiers with self checkouts. Ok, so I call the store at hour 3 and was told that they are busy, and short staffed and that my order probably won't be ready until the next day. I spoke with my husband who graciously agreed to go to the store and pick out the stuff and just do it himself. He got to the store and could not find an item that I wanted as they were sold out or such a disastrous mess that it wasn't worth his time to look. He spoke to someone who said that they'd cancel my order. I waited, no email, so I called to cancel my order. Which then I'm told that I can't until I an order is ready message. I told them that we went to the store, we found nothing that we wanted and that I was told that my order wouldn't be ready until tomorrow. She was like ok, well call me back when you get that notification. I honestly am not proud of my next moment but I told this lady how Michaels falsely advertised having my order ready for me in hours and if they can't stand by that then they need to make the change or cancel the ability to pick up the items. All of a sudden my order is canceled and I got an email saying that my card was not charged as it isn't until pick up is completed. Seriously am understanding why online shopping is just better to have stuff shipped to my house and never deal with in store stuff. Michaels you are a dinosaur anyway. You've lost this customer. Also, I forgot how the one customer service person offered me a $10 coupon for my next order! Slap in the face. Done!

Larry did an AMAZING job with taking care of us. He knew what he was doing and overall made our experience amazing.

My husband had purchased on line a Circuit machine for a Anniversary gift for me, you can imagine my excitement when it arrived, tryed to install it using utube on 3 devices (without a Manual as non in box) for hrs finally
I called called into customer support calmly explained my situation …. 1st lady I was hung up on and afte 4 more calls, I given the complete run around, I called called in 5 times, each time being told a either email would be sent out immediately to return UNUSED item or told I had to contact Cricut themselves going through a series of troubleshooting with them & then if no success
I needed to receive a letter from them to return NEW faulty $447.00 machine …,
I was appalled i finally emailed customer support and someone there emailed back saying she apologized and I was given wrong information and with receipt I could make the hr drive to closest Michaels to get full refund!
I went and they were wonderful, so polite, I will NEVER make a on line purchase from Micheals again due to this very negative experience….
I'd strongly advise caution with dealing with them for anyone buying big ticket items …, & if there was a minus star, I'd of given them a minus -*10.
Disgusting customer service.

If you can't have restrooms for customers I'll shop at Hobby Lobby for now on. You need restroom for customers.

Last month I placed an online order to pick up items in store. I received a confirmation email that said once my order is ready I will get another email with pick up instructions. A few weeks late I had never received that email so I contacted customer service via the online live chat option. The woman informed me that my order had been cancelled because I never picked it up. I informed her that I never received a pick-up email so she told me she resent the order and another confirmation email. I then went to the Ann Arbor-Arborland store with my email where they told me they never received my order, so the clueless manager called customer service herself and they said that the order had been cancelled again. So I had go around the store BY MYSELF to find the items I ordered. NOW comes the amazing part, the canvases I ordered were out of stock! I brought this to the attention of the manager and she LAUGHED at me saying, "Oh yeah, those are popular, I actually had a lady in here a couple days ago looking for them too!" So I replied, "Well I ordered them a month ago!" and stormed out of the store. I then called customer service again and they were no help, so I went to the Michael's website and found another store with the canvases in stock so I placed another online order, only to get another notification that my order was once again cancelled because the canvases are out of stock. FINALLY, with my THIRD online order I found the items I needed at a THIRD store in Southgate, MI (that was more than kind and went beyond my expectations of customer service). I am livid with my experience and the incompetence of Michael's staff. I ordered the items a month in advance and there was no reason I had to scramble all the way until a day before my event to find the items I needed. The website and online order system has so many flaws and no one in the Michael's company clearly communicates with each other. I was more than gracious and more than patient throughout my experience, but to put a customer through all this is absolutely ridiculous and unacceptable. I love the products from Michael's but this experience has me questioning whether I will purchase items through them again.

I'M VERY crafty so Michaels is just for me! If you are crafty you will like Michaels a lot just like me!

A sign hung above one of the colors of the RSTN Wood Stain Markers - above one only_ I believe the walnut - it was not above the other RSTN Wood Stain Markers were marked 8.49 other than this sign the walnut one did not show a price. The sign as you see says RSTN Wood Stain Markers - it does not specify color so I thought all colors were on sale as the sign you have in your store clearly indicates. The cashier had a price check done and told me they were 8.49 and she told me "the sign said walnut" I can read, Iyou can read, you can see the sign does not say walnut so as you know she purposely gave a customer wrong information or another way to put it would be that she intentionally lied to a customer. Michael is the head manager apparently and he was the one who gave her this information and he also told that the sign says walnut, so I should know the sale is only for walnut. Once again I can read and if you can read you can see the sign does not say walnut, Again, please read the sign it does not specify any color. It says RSTN Wood Stain Markers Clearance original $8.49 Now: 4.97 Michael raised his voice to me and was very rude and refused to acknowledge that the sign was confusing, keep in mind he sees words in the sign that are not on the sign such as walnut and only walnut. He also said that it was disgusting of me to question the price - keep in mind the sign says RSTN Wood Stain Markers which does clearly indicate all RSTN Wood Stain Markers. He walked back to the register in front of me saying "I am a man." that is a direct quote. Other customers heard him. So apparently he does not believe women have a right to ask about pricing in his store. As you can clearly see there was no attempt to provide customer service by any stretch of the definition of what that term means.

I went to Michaels on 1/22 to request service, for a canvas I wanted frame. Victoria let me know that it will take 2 weeks to get the frame done, since they need to order the pieces, because they did not have them at the store but, that I needed to place the payment in order to do so. I told her that the canvas was still wet, that if I pay for it that day and leave the canvas next Saturday, will the time of the 2 weeks start on that moment (that the payment was done) she said yes. That I can even take it the day before, as long as it was between those 2 weeks. So, I place the payment and return the next Saturday to leave the canvas. She was not there. A gentleman, that I felt was totally lost, took the canvas and told me, that the frame was on the way and that the canvas was going to be ready on 2/5 as expected. I was not confident as he did not look competent, he was all over the place. I call on Monday for a update, the woman on the other side said that is was in process, that I will be receiving a call. I call on Thursday 3, to know if I could pick it up on Saturday 5, the gentleman who pick up the phone, ask me if I had left the canvas, since there were a note saying that I was going to bring it. I ask him " what do you mean, I left it on Saturday, did you guys lost my canvas? After almost 20 minutes on line waiting, he said " NO we did not lost it, it going to be ready between Monday 7 or Tuesday 8. I told him that it was promise on Saturday 5. He said " we are short staff", I left it like that, and said that I will call Monday 7 and that my canvas better be ready by then, because a client was waiting for it. He said " No problem, it will be done". I got late Monday so I went Tuesday 8. When I got there, the same gentleman that took my canvas, could not find it, he ask for help to another employee, it took both of them 45 minutes or so, to find it, and guess what; IT WAS NOT DONE! I ask for my money back, and guess what, it took another 10 minutes to do. They are quick to ask for the money, but not to do the job. They didn't even try to do it at the time. With clenched teeth the employee who help look for it said " I'm sorry" but the gentleman, who actually works in the department said nothing, just smiles. The worse experience ever. I expected more form a store that is so expensive in the first place. The the most surprising thing is that they had a sign: "Frames same day" really! I was waiting all that time and they did nothing!. Complete waste of time, a super bad experience.

I shop at my local Michaels all the time. No problems, all the employees are kind and I can usually find everything I need.
I made the decision this year to make a few purchases through online shipping. Michaels ships a lot of packages through lasership. As some may know, Lasership loses half their packages and they're shipping is EXTREMELY slow. I placed orders well over a week ago that they made the label for and lasership has supposedly "not received the package". I could have walked into my store and grabbed all of this and had it that day. Then, on top of it, what I have already received has ALL been damaged. Not just a couple things, but EVERYTHING. It's been 4 items now damaged. And honestly, I don't think this part is the shipping companys fault. I truly think that Michaels is shipping out returned items and/or defective damaged items. The items I ordered were all Lemax Christmas Village items and they are not cheap. I don't expect to pay $100 and receive what appears to be a store's floor model, used with half of the pieces broken off of it. In addition, most of these items are now sold out online so Michaels' has no answers for me. I don't want a refund, I want the item that isn't damaged. I am deeply regretting purchasing anything online. I wanted this stuff to decorate my Christmas village but now I fear I won't be receiving some of these items until close to Christmastime. I also wish they hadn't marked it as "shipped" when they haven't shipped it, as this now prevents me from being able to cancel the order and just go get it myself.
In addition, another reviewer stated she was charged multiple times for items. This is 100% accurate. I placed all my orders using a credit card, and I have been charge 2-3 times for EVERYTHING. On one of the damaged items, the live chat representative helped me out by refunding me since the village piece didn't work at all. Guess how they refund you? They charge you again! Probably so that when they give you a refund you think they refunded you, when they actually just refunded the second charge so it's a wash. I am literally out probably close to $400 in extra charges that I never authorized. Sketchy company. I just hope the charges fall off at some point. I am very grateful I purchased this with a credit card, since I know my card company will protect me. I would never recommend purchasing anything with a debit card, you have to use a credit card and just hope for the best. Or maybe see if Joann's or Hobby Lobby carries it so you don't have to go through what i've been through.

Customer service at the Sandusky Ohio store is top notch! Employees Hannah and Taylor are awesome!

J'ai magasiné en ligne un produit. Il était supposé être en inventaire. J'ai payé. Puis, à la réception, je n'ai pas tout reçu les items magasiné. Ils ont enlevé une paertie de la commande qui était en rupture de stock. Comme c'était l'article que j'avais de besoin, les autres étant moins utiles, je les avais ajouté pour ne pas payer de gros frais de port pour un seul article, j'aurais annulé ma commande si j'avais su que l'Article dont j'avais de besoin n'était plus dispo. On ne m'a même pas appelé pour savoir si je voulais annuler toute la commande et en téléphonant le service à la clientèle, on me dit les heures d'ouvertures, dont l'heure à laquelle j'appelle est supposé être ouverte, et on me dit de rappeler quand ce sera ouvert et ça raccroche. ÉPOUVANTABLE SERVICE APRÈS VENTE: PLUS JA-MAIS JE NE RACHÈTERAI DE EUX, NE VOUS FAITES PAS AVOIR, ACHAT EN LIGNE MÉDIOCRE.

Ordered 6 skeins of yarn online. Received 3 a box of fabric which was not mine. Returned the box to my local store. Cashier was so nice but manager was rude and no help at all. Wanted me to take back the box and send it back. I'm old and handicapped and it was quite an effort to get the box to the store. I'm so sorry the manager said she would throw it away so whoever was waiting on that order had no chance to receive it. Called customer service to report my missing yarn and hung up after waiting 35 minutes