Sandra M.

Easy to navigate and found the shower door I was look for.

Always enjoy visiting and shopping at Michaels. I love all the seasonal decorations. Great customer service.

I have never written a review but decided to let upper management just know how much their employees dont care at all.
I couldnt wait to take my craft loving 13 year old daughter to the Hialeah store near Miami Florida which is about 15 miles from our home. Before we left home, we saw that there was a 40% off coupon on a regular price item.
We spent over an hour, probably closer to two going up and down the isles picking out items and just marvelling over the amazing store and the variety of everything and anything one can think of.
Come checkout, we could not get the coupon downloaded maybe because of the building/area. We walked out to parking lot and still could not get it-should have taken a screenshot at home.
The woman at register had not the slightest interest in helping us. She told us that they also have scannable paper coupons but did not have one with her. I approached the manager and she too had absolutely no customer service skills or slightest interest in helping us.
We ended up leaving the store empty handed and totally frustrated.
Drove to Michaels craft store a few days later and had an amazing experience as usual.
Hobby Lobby beware because a lot of your employees have no interest in their job. They are there only to clock in and clock out. They will kill your business.