Dani j.

So I got an advert regarding some of Michael's Halloween items only available online. Placed an order north of $50 and anxiously awaited its arrival.

Unless you're ordering bells, a package should not make that tinkling sound when it arrives...

It doesn't take a rocket scientist to package things for shipping - OR DOES IT?
Opened my anxiously awaited package to find NOT A SINGLE FLAKE, OUNCE, WHISPER OF PACKING MATERIAL and everything shattered - BECAUSE THAT'S HOW THAT $#*! WORKS!

Once I tucked my attitude safely away, I phoned customer service who were very helpful and offered to resend the package WITH EXPLICIT INSTRUCTIONS TO USE SOME SORT OF FILLER/PACKING. I got a follow up phone call AND an email letting me know the special instructions were applied, apologies, etc.

Box showed up yesterday. (pause as to not type expletives)... MOTHERFU@#$ THEY REPEATED THE SAME ACTIONS! NO PACKING MATERIAL AND ALL RESIN ITEMS SHATTERED! ARE YOU PUNKING ME AT THIS POINT?!

I got a full refund. But I will N E V E R do business with Michaels online ever again.
I hope someone with power inside the organization reads this and educates the shipping department because they're hurting your bottom line.