Mia Bella Couture

Bought my granddaughter a lot of stuff wrong size I was not able to return! Or get a credit lousy customer service!

Honestly, dresses are beautiful and good quality.
Customer Service on the other hand if Horrific. I ordered a dress following their measurements and had problems with the bust area. Wanting to exchange it, turns out it is not possible because knowing their models don't fit to people that are D-cup. Their solution is for me to return it: shipment on my charges+restocking fees(ending up me paying twice for the price of the dress, without having a dress in hand!)
I decide to keep the dress but I will have to make changes since they don't seem proper to inform their clients about those kind of specific measurements, they won't accept a compensation.
Adding to that, they are SUPER Rude. They advise to make a "WISE DECISION" when exchanging and that I am an "ADULT"… worst CS experience ever honestly.

I ordered a vest and cowgirl hat for my daughter. Her 4th birthday was 2 weeks after Christmas. I ordered a month in advance. My confirmation was a number, literally, nothing else. I called and could not get anyone, I emailed and I get this response that says well it's going to be delayed your confirmation told you that. I sent them my confirmation showing it clearly did not. So yes I got this item 2 weeks after my daughters birthday. Which was in a horse ranch btw. And the vest was cute but I also ordered a hat and it looked like it came from the one dollar store. Thank goodness I had ordered from a boot barn.

What a disgusting brand. Not only do you not offer refunds to students who are 18 with no full time job, but you also scammed me with shipping. I payed nearly £80 shipping to the UK despite the website saying international shipping is £50, not only that, I have just received a waybill custom request for another £58. Meaning you took £80 off my for shipping and didn't even use that to pay for fees. Returning my dress will not result in me making any money whatsoever since you don't give a returns slip. At 18 years old I am now out of pocket and out of a suitable dress that I can wear, you are an absolutely awful brand. All the comments on social media are restricted so customers can't share their poor experience with this so called company, what a sham. I am broken.

My gown came extremely promptly, thankfully, since I waited until the last minute to order. I was hesitant about what size and how it would fit but it was a PERFECT and very flattering fit! The material felt very high quality and I got tons of compliments at at the party. Highly recommend order or shopping in store if there is one located near you. 10/10 review!

This has been THE WORST experience i've ever had my prom is this weekend and i ordered my dress back in the beginning of march was told it would be one week then by the end of march and was then told they would call me back with an update last wednesday not only did i get no call back but not one answer to any of my calls and it's monday for an $800 dress this customer service is not matching has ruined my entire prom!

Ordered a prom dress from this website because it indicated the dress was in stock and ready to ship. Turns out it was a PRE-SALE (not mentioned on the site at all) and that it would take weeks to arrive. This is a bait and switch. We paid extra shipping to get it earlier and when it arrived, it fit horribly. It doesn't match the measurements at all. Mia Bella has now rejected my request to return it because it's falls a day after their 5 day return policy. A 5 day return request AND a restocking fee. I'd shop elsewhere.

Mia Bella Couture, by far, has the best selection of formal wear evening gowns online and in their in store showrooms! Their online customer service was so helpful in letting me know which gowns were in stock to ship immediately and helping me choose which size to pick. I would highly recommend this sight to anyone looking for a gown and if you're lucky enough to live by one of their showrooms, to give them a visit! Most of these reviews down below are for the wrong website, not Mia Bella Couture!

I have shopped with Mia Bella Couture in store at their Del Mar location and multiple times online. All of my experiences have been good. Their dresses are beautiful and good quality. The owners and staff have been friendly and helpful whenever I have had questions about fit, fabric or processing times.
I'm conversations with them I learned that prom season this year (2022) had a lot of supply chain issues that were out of their control, which is why their website stated that ship times may be delayed. Seems a little unfair that they are getting negative reviews for that when they were openly communicating the delays with customers on their website and on individual dress listings.
I will be shopping here again and recommend them to anyone I know that is looking for a formal dress, wedding dress or bridesmaid dresses.

I bought 7 Toddler boots, when I got them they were more like 5 Toddlers. When I returned them new, still in packaging they only refunded me half my money, never again!

Please save yourself the aggravation and do not order from this site. I ordered a prom dress for my daughter from them. I even confirmed with the online chat that the dress would be delivered on the date promised in my cart. I have a print of the confirmation and ordered three day delivery. A week later I received a message that they were not honoring my order and that they did not have the dress in the size I originally ordered. They stated if I wanted that dress in a size I originally ordered I needed to pay double the price of what I originally paid because they didn't have it in stock. The entire time they had already charged me for my credit card and no one would return any calls or emails.To date, I have received no calls from anyone in management and have been hung up multiple times by a woman that answered the phone by the name of Julia. I believe this to be a faulty business that cannot for fill orders and do not recommend you order anything from them. My personal experience was horrible

I would NOT recommend this place at all. POOR customer service, inconsiderate, unprofessional just a horrible experience. 6 of my bridesmaids ordered custom dresses from them june 17th (wedding 10/6) with a 6-8 week estimate for arrival. Aug 9 we called because we had not received dresses or any update. They told us Sept 14th would be arrival with claims of "covid delays in china" LOL. Fast forward to the week before my wedding and still NO DRESSES. NO UPDATES from the shop unless myself or bridesmaids reached out. Everyday there was a different excuse & the date of arrival kept getting pushed back. When i asked for the remaining balance of dresses to be covered for compensation/accommodation they stated all they could do was cover the "rush fee" for the tailor if the girls decided to use theirs. A joke. Dresses where received 9/28 (way longer than 6-8 weeks from june 17) & were TOO BIG, LONG & did meet not the expectations we had for a "custom dress"
Half of the dress had to be cut off to fit properly.
Derrick the owner is not very kind or compassionate to be running a business. Customer satisfaction is not a priority for them. Their communication SUCKS. DO NOT RECOMMEND. SAVE YOURSELF THE STRESS

I ordered my bridal gown and received it in 5 days it was in perfect condition with designer tags, clean, and in beautiful condition didn't appear to be a sample. I would recommend this site over any other site I for bridal gowns!

Buyer beware. I have just received a dress from Mia Bella. The dress was described as linen but the dress I received was 100% polyester - totally revolting.
I have emailed the company but contrary to what they claim I have not received a reply.
Jan Porter

The dresses on the website ARE NOT THE DRESSES THEY SELL. They use PICTURES of the designers original dresses, like pictures straight from the designer's website, and sell dresses that they make on their own (from their own manufacturer as I was advised). The dresses will be loosely similar BUT NOTHING like the dresses you believe you bought. I'm not clear how this isn't fraud or an issue of Copyright infringement considering the clear bait and switch. Perhaps a legal loop hole given that thw website says nothing about being "designer inspired dress" AND the prices aren't knock-off prices. The dresses on this site, even on sale, are designer prices

Also, I contacted customer service, sent them photos of the dress that was clearly a knock off and after we spoke, they never took any action to resolve the issue. I was told that they "would get back to me", but they/customer service/ anyone obviously never did. I would not recommend this site.

Also note, the dress quality I did receive, given the price of the dress was poor. If you find yourself in this situation I recommend you ship the dress back and dispute the charge with your bank. I was out of over $100 to ship the dress back and they didn't return the full purchase price.

As a whole, this was very disappointing because I was preparing for a big event.

DO NOT SHOP HERE! I went in the store along with my mother and sister-in-law to check in on a dress for my soon-to-be sister-in law. We spoke to Debbie who had been in frequent contact with the bride and her mother up to less than an hour before we arrived. Debbie was extremely rude and acted as if we were not worth her time our energy. We first introduced ourselves obviously and explained that we were the party who traveled from MD to check in on a dress. She rudely replied (not bothering to look up from a catalog she was reading) saying that she speaks to a lot of people and didn't know who we were (remember she was reminded of our visit less than an hour before our arrival). When it finally came to her recollection, and she retrieved the dress she plopped it infront of a like if several other dresses right in the lobby and we had to request some privacy where we could inspect the dress and FaceTime the bride. She told us we would have to wait despite seeing an empty dressing room that was immediately available. http://miabellacourt.com

http://miabellacourt.com/

The owner is a CROOK and a FRAUD! I used my ex-fiancé's card to put a deposit down on a dress that WAS NEVER ORDERED... when we decided not to wed we attempted to get our deposit back... she refused, my ex attempted to redeem in court and the contract stood its ground even though the card holder was not the one who agreed to the contract... so no refund, we accepted that I was stuck with STORE CREDIT that I was held responsible for to my ex. I called today to verify how that was documented and recorded and the owner proceeded to tell me that I have no store credit!?!? I said ok then what about my dress deposit or dress? She proceeded again to say no, nothing! This woman is a THEIF A CROOK A FRAUD and a terrible business woman who is as fake as they come! I can not warn potential customers enough! Read and BELIEVE these reviews, I wish I had! You will be deeply disappointed if you deal with this company! To be clear she STOLE $2,500 from a hopeful and then heartbroken bride FOR nothing no efforts or loss on her part! UNREAL... BEWARE owner is a CROOK

This may be helpful for anyone else who was wronged I wish I had found it sooner!

http://miabellacourt.com/