Mercari

I'd give zero if I could. Been buying and selling on this platform (and other similar platforms) for years with little issue. But recently bought an item that stated it was a signed item by a specific person. Received the item but is signed by a different person. I have authentic items with signatures of both, so I submitted a side by side comparison adding specific notes detailing exactly why it was not the signature the lister claimed and return denied (like, within minutes). Mercari closed the transaction with no possiblity of recourse- didn't ask for more information, didn't allow me to supply additional evidence. So even if you continue to dispute, which I did, it becomes "not possible" for mercari to authorize return because funds are released to the seller and they refuse to refund. Customer service gave canned answers over and over and over, refused to escalate my dispute or offer any specificity for the denial. Basically threatened me when I said I would report their lack of adhering to their own guidelines and refusing to address my issue. This item isn't even that valuable, but dang it's the principle of the thing. I was defrauded by a seller and mercari refuses to thoroughly address it. At this point, my only option is probably just to chargeback and get a lifetime ban. It's literally pathetic. Don't buy anything you could have authenticity concerns over from this site, ever unless you personally know and trust the seller. You have no protection as a buyer.

I ordered an electric typewriter for my 95 year old father. It was WAY too big and heavy, which was not obvious in the posting (no measurements). I tried to return it, explaining I couldn't even get it out of the box by myself. Stupidly, since I wanted to be able to just seal it back up, I didn't take it out or plugged it in. It being a monster as opposed to a portable typewriter was not a sufficient excuse for returning, so my request was denied. I was angry and frustrated, but since I was stuck with it, I finally got someone to take it out of the box and tried to type on it. It doesn't work. It turns on, but the carriage only goes halfway and most of the keys don't even hit the page! (The packaging wasn't great, no padding, just a box and some wadded up paper, so I guess I shouldn't have been surprised.) I tried again to return it, this time because of false advertising. I heard from about 20 people who all said the same thing: You only get one chance to return, your initial complaint wasn't enough, case closed, second complaint doesn't count. Try to resell it with us! (EVEN THOUGH IT DOESN'T WORK!) We are all just following protocol. Doesn't matter if the product is garbage. Case closed. No chance to review sellers or Mercari. So I spent $147.69 ($45 of that was shipping) on a machine that doesn't work and have absolutely no recourse. I don't even know if the sellers are aware of all the back and forth I went through, but I have the return address on the box, so I will be sending them a letter...

I can not believe how this app is even up and running. They rob you blind of what you sell. They take an enormous fee out and then when you get a buyer trying to scam you they just let them scam you! I sold a massive 23 carat diamond ring and the guy paid 1000 bucks for it! This is a genuine mined diamond ring with a authentic certificate! It is gorgeous! The guy gets this huge diamond and now decides he wants to return it! Obviously he is swapping the diamond out! I am just blown away. I sent numerous emails and called and left messages and no reply. Instead they just accept the return like it's a toy or shirt being handled and shipped back! I about flipped when I saw they disregarded me a trusted seller for a year over a no body who's bought nothing from them ever! This guy's a 100% scammer and they just sided with him! I am so upset. DONT SELL ON MERCARI. I have a YouTube channel and I work with diamond and moissanite companies and I am now for sure letting everyone on YouTube know not to shop or sell on there EVER! THEY STEAL ALL YOUR SELLING MONEY AND THEN TREAT U LIKE DIRT! I've sold a lot of diamond rings and all my buyers were ecstatic what they paid for these beautiful authentic diamonds! I'm telling you head my warning. Sell else where! Shop else where!

I sold a lularoe item that was just released so it was selling for $275. A buyer with no prior reviews bought it and I was hesitant but did the sale anyway. When the leggings came she refused to open the door for the mailman and a week later when they actually got her she refused the package. She had 0 communication for a week then a crappy I don't want it attitude. Mercari was so unhelpful you get these copy/paste responses and they were like don't worry we will cancel the transaction and refund your buyer and you will get your item back in 15 days. By the time I got it back I took a 150$ loss, including the shipping. I didn't even get to rate the horrible buyer they just gave her a refund and didn't care they were breaking their own policies. Don't sell on this product. They don't protect sellers at all. I had 21 prior transactions and they treated me like crap. When I asked for a manager they locked my post so I could no longer type. Stick to eBay they have phone numbers and follow their rules.

Scammed 4times in 1 week with iwatches. Was charged three times. The sellers were unresponsive after purchase and then refunded my money back days later. The 4th time purchased a watch from seller AnnaLWebb it shows no scratches in the picture or description. The watch came to me severely scratched up on the apple watch face and Rebecca is supposed to be the support crew. Did nothing! My bank said they will deal with each name of deceitful people and horrible customer service. From seller AnnaLWebb (Anna L. Webb) from Oklahoma City and Danielkok from Florida, Lauren Zapetalfit from Tennesse, bluefacefrank and Rebecca from customer support.

I CAN NO LONGER LOG IN ON MY COMPUTER AND THEY DONT SEEM TO CARE TO FIND OUT THE PROBLEM OR FIX IT. SELLERS PLEASE CROSS POST SO I CAN BUY STUFF SINCE I CANT GET ON MERCARI AND BUY THEM AND NOW THE PAGE BOUNCES TO THE TOP ON MY PHONE... I GUESS MERCARI HAS ENOUGH MONEY AND DOESNT NEED CUSTOMERS ANYMORE?

Mercari is not that bad of an app. It's actually an easy way to sell your items. It does have a selling fee, but at the same time, it's a lot less of a fee than many selling apps and websites. Plus I always wondered how they made money to keep the app going. Also it's not that hard to raise your price by the 1 dollar you'd lose from the fee. You do have to be careful of scammers though. But there are scammers on every website. I once bought "authentic apple earbuds" that were definitely not authentic. The lesson I learned from that: ask for their own photo of the item along with the label photo. If the listing is just stock photos, don't trust it. Same goes on any other selling website. Also, read their ratings. Often people will leave a "good" rating even if the item wasn't authentic or as described to be nice. I usually won't buy from someone who has negative ratings or no ratings so maybe that's why I've had good experiences. Anywho, it's not the app's fault if you receive something in poor condition or not as described (it's the sellers), BUT they CAN help you if you contact them about it.

I just sold my first item on Mercari. I thought it would be a better option than POSHMARK because Mercari charges 10% as opposed to Poshmark's 20%. When I was listing the item I was not asked about where I wanted funds deposited. It wasn't until I made the sell that I was told my funds were now available to make another purchase. I had too look through SELLERS options to find out about direct deposit or InstaPay which apparently in one I have to provide my ID and account and routing number, NO FREAKING WAY! Or through InstaPay which will charge you $2 for every transaction. Not feeling the seller vibe anymore. I now feel for the sellers on these apps.

It forces you to update the app which I don't want to do!

Then ask me if I'm registered to vote. It's none of their goddamn business...

And because it's in Australia it could be run by some Chinese military internet communist people.

I bought a few good things from them but obviously that are run by
BAD CONTROLING CAPITALIST

Signed Lenin,,,,,,, who's in Boston (Patriot)!

I think they forgot that during world war II we protected them from the Japanese.

Oh and I forgot to contact it's info up makari I think it AU?

This was my first time and last time ordering from Mercari. On Dec 10'th I ordered "like new" slippers as a gift for Christmas. The slippers didn't arrive by the promised date of "between the 16'th - 19'th." When I called customer service on the 21'st, their rep kept repeating my concern and apologizing, but said that "there's nothing that they can do." I escalated it to the mgr who repeated the same thing and told me that I "should wait a couple more days to see if the package was lost." They offered me a 5% coupon on my next order. Are you kidding me? It shouldn't take 12 days for a package to ship from Alabama to Cali! I called again on the 27'th and was informed that it transferred from Fed ex to USPS and that Mercari couldn't do anything but give me a tracking number, as "they're not responsible for shipping." I requested a refund because the package didn't arrive. They insisted that it did, but couldn't provide proof and again offered me a 5% coupon on my next order. Since Mercari customer service was absolutely ineffective, I called my credit card company which is now opening an investigation. I vow never again to purchase anything from this third-party retailer.

I see a lot of negative reviews. It may be that they have now improovedbecause I absolutely love mercari. I have pretty much switched over from ebay selling used books.
I have not seen any problems with mercari at all. I feel that the selling and buying features are outstanding, and I love the fact that the fees are simply 10%. This makes it extremely easy to list items.
Being a book seller the only thing I would like to see differently would. Sing able to sell at mid level between dollars ( like $ 6.50 instead of $ 6 or 7) they only allow to sell in whole dollar amounts. This is not a big deal, it me just nitpicking. Other than that small flaw that I can except I highly recommend mercari, and would go as far to say they are the best.
Complaints I hear...
Payments only processed on Mondays. My response. Who cares. Paypal holds funds pending for up to 21 days if selling on eBay.

Buyer not paid till reviewed. My response. Get over it. And if buyer does not respond after 3 days of receiving item mercari automatically gives you a great rating and makes funds available

Hard to refund. My response... Don't sell items that you know will be need to return.

Over all I feel mercari is the best. Keep it up mercari I am here to stay

A seller tried to get one over on me by claiming some FAKE Nikes were real. After a lot of research and only finding those products on days old and temporary Chinese sites, I contacted Nike directly. It was confirmed that the products were fake. However, I did receive an email hours later stating they are only supposed to confirm authenticity with authorities. I think thats an idiotic policy but its too late, they confirmed the fakes. I send all information straight to Mercari. All the proof and how theres no way this seller is posting authentic items. Mercari said thank you and gave me a $5 coupon. I dont care about that. I want to buy authentic products. Its been well over a week and that seller is still selling fake products. Theyve never removed the seller or their products. So much for their policy about authenticity. After talking to other people theyve also left Mercari because theyve received fake makeup products, bags, shoes, etc. Looks like its time to move solely over to PoshMark! At least they take action when you provide proof of fake products. Buyer BEWARE!

I ordered four vintage mugs and the package arrived. I opened and three vintage mugs are broken. Tiny pieces everywhere in the package. What I see from my own eyes, the seller didn't pack really good job. I contacted the seller and she was like oh and acted dumb. I told her that the mugs are vintage and it's hard to find. She should have packed very carefully. I contacted the customer service and they kept asking for the picture and I already sent some pictures in the first place when I immediately contacted them. They said I need to send more different pictures and I was like ok. The final conclusion, they said I have to return the last mug that weren't broken. I was like wow! I have been go thru all hassle for days. I didn't know that they closed the window in two days. It's my first time using the app and I don't check my phone often. Right now I can't ask more questions because they closed the window. I have to return the package back to the seller. I will never buy anything from Mercari!

THERE ARE SOME GOOD SELLERS, BUT THE MAJORITY CANCELLS, DOESN; T SHIP, OR COMPLETELY IGNORES YOU. MERCARI WILL NOT HELP. YOU CANT CONTACT THEM. IF SOMEONE CANCELLS YOUR SALE FOR NO REASON OR EXPLANATION, YOU CAN; T EVEN LEAVE FEEDBACK OR MAKE CONTACT. MERCARI DOES NOTHING TO ENCOURAGE GOOD BEHAVIOR!