Mercari

All you need to know about this company is that they skew the reviews are their site to give them a higher number than actual. We had a seller claim that their shipment was delivered to us on a certain date, which was not true. After three more days we filed a complaint with Mercari and also filed a dispute with our credit card company. Three days later we got an email from Mercari saying that they considered the shipment delivered and closed that case, therefore keeping us from being able to do a review on the seller from their site. They also suspended our account because we disputed the payment with the bank, and then proceeded to close the account when the shipment finally arrived 5 days after the seller said.

I thought I liked mercari because of the low cost items which appear as deals. I opened a dispute because someone sent me a top in"good" condition. I showed pictures of the piling thought out and they sided with her. All I wanted was half my money back because it was in fair-poor condition. I feel that when there is a issue, too bad.

I had 2 pairs of socks that mercari approved a return on, received the package today, with packaging the socks were in, but no socks. So I'm out my money with no merchandise. Also shipped a purse and it was received by buyer on march 5th, have never received the funds for this transaction either. Have E-mailed Mercari and messaged on FB with no response. I want my MONEY!

Update: Mercari has settled both issues quickly. Thank You!

My son sold something on here, then when I took over for him to arrange a payment I discovered that I cant get paid until I send the item, and get a review... hmm if only we could walk into a high street store, take what we want, then decide if I want to pay later and say that store was bad, keep the items then ask for a refund without returning the items.
Thanks but I will stick to ebay, fee or not, at least I will get something back as a seller.

I sold a item on mercari. The item has insurance through the mercari site for sales. The item was lost in the mail, So I called customer support now there's no answer. So only choices I had left was to email them. The customer service there is very rude and wasn't any help at all they Closed my ticket and told me not to respond back to there email. I won't be using there service anymore due to this. I guess im just lost out on my item and my money. Think twice before shopping or selling there if something happens your just out of luck. Mercari your customer service sucks!

Mercari has terrible customer service, avoid buying and selling on Mercari. Bought an oled switch in the listing mentioned that there is a broken screen, but not mentioned of non working power button or volume buttons. Asked Mercari to help with return, Mercari refuse since seller is a power seller with over 4000 sales. Avoid buying and selling on Mercari, go somewhere else like ebay instead.

I listed and sold a video game, took image which also takes pictures. The game was listed in good condition. I shipped to buyer ModelCitizen and he left a rating of 1 stating it had a few scratches, this is why it was listed as good which contains flaws, Mercari refused to remove or alter it. Basically a poor app as buyers can lie in feedback and really hurt your rating and nothing you can do about it

I purchased a vintage toy for just under $200 from a seller (buyitnowfromsandiego). I paid WAY more than I should've because it was advertised as a complete set. I received a soiled, ripped, moldy set. I immediately contacted the seller, who refused to refund my money and promptly blocked me. I contacted Mercari- they said the toys looked fine to them. Are you kidding me? Bunch of thieves! Oh, and let's not forget how they blocked my 1 star review of the seller- she looks like she has 5 stars. Of course she does! They delete the bad ones.

I had an account and then one day without any notice they closed my account and kept my cash balance! I seen someone was interested in one of my items I went to check it out I was gone! I contacted their customer service they said they could not find me I gave them everything to look me up and I said find close my account just give me my money! That was it I never got my money and the best they took their cut off those sales now they took it all shame on you Mercari a bad way to do business!

I purchased a train set from Mercari. It arrived early in January. I opened it several days later to make sure it worked before putting it away with the Christmas decor. To my dismay, it's TERRIBLY engineered. I tried repeatedly but couldn't ever make even one completion of the track before it derailed! In other words: completely useless! I contacted Mercari and was told that their "return policy" is 3 days. THREE DAYS. I had to get in touch with them three days after receiving the item. Seriously? I appealed several times and was repeatedly told "tough luck!" Why oh why didn't I stick with Amazon like I usually do? Unbelievable. I intend to give Mercari a bad review everywhere I can find to do so!

We had our credit card hacked on Mercari account, three items not purchased by us, and then the next thing we know we are deleted from their site and not allowed to purchase anymore from them.… Indefinitely! We try to get a hold of someone and they will not answer. I believe someone within Mercari hacked our credit card and used it for themselves. It's their loss, we moved over to Offer Up, much better site!

Seller never shipped and tracking was never updated. They didn't resolve the issue but kept telling the seller to ship. Finally I escalated with PayPal and Mercari restricted my account. What an awful experience

On two separate transactions Mercari refused their shipping guarantee after packages were damaged by carriers. They give their canned response that the item was insufficiently packed which was not true. What good is their guarantee if it is never used. Beware-do not trust their guarantees.

Very unprofessional business practices going on here! 1st last time I will purchase from mecari or anyone having to do with them. I purchased a 17.3" Dell laptop. Ad stated it was in NEW, like NEW condition. I received a 15.6" Dell laptop in an obviously water stained box that was shredded up on ends. Lots of packing tape used at one end since laptop was a couple inches longer than the old box shipped to me in. I filed for valid return ofollowed all policies only to be denied. They marked it resolved! This is not resolved! I've filed with my card company. They will resolve this issue! I strongly recommend staying away from doing any business with this company. Bunch of bull$#*!!

You can never get anyone on the phone and if you're lucky when you contact support by email you might get a response within 72 hours. This is the most terrible experience I've ever had selling on any online marketplace and I've been doing this for 20 years!