Mercari

If your spouse/someone in the same home also has an account with these guys. They will ask for multiple pictures of your license. Your credit card. Your social security numbers. Pictures of the front. The back. The barcode... HORRIBLE! This will lead to identity theft quick..

Mercari incorrectly packaged an item, which arrived broken. ThenMercari's two-day response policy is arbitrary and only designed to not be responsive to. Customer needs, since they failed to respond to my return request [broken/damaged item] within two days of my reporting the issue, yet they demand My response to them within 2 days. I recommend that people NOT buy through Mercari, since their c/s return policy is a scam.

My 1st couple buys were great. Then it all went bad. I had to wait a. Onth to receive a purchase. Mercari was no help, at all. They denied my return. After waiting a whole month. And the seller was evasive. Seller actually ordered the item FROM CHINA, then had it shipped to me. Thus the month long wait. And to make matters worse, I can't even rate or comment on the seller. BUYER BEWARE! Never again using Mercari.

Do Not order from Mercari it's a Scam the company itself is out to rob you. They steal your money fast and there is no way to contact them unlike marketplace that has instant support
Sellers have to tack 15% on top of items just to cover the fees also they are ripping Everyone off

You bid on something think your saving money by the time you get all the "fees" I can buy at the store cheaper so nah don't waste your time

Had 448 GREAT, 5 GOOD, and 2 POOR since starting in April. Feedback speaks for itself. Unfortunate part is mercari allows fraud buyers to just claim anything is fake to get a free item, while Mercari blames you even when the item is 100% genuine with receipts and detailed photos.

Well today Mercari terminated my account due to fraud buyers filing false authentic claims, they cancelled 36 in progress transactions and fully refunded the buyers, even with the buyer already having the item, or is in transit. Total revenue value of these 36 items is well over $1000, not to mention the $300 mercari is holding from by balance. So as of now I'm out $1300 for now thanks to fraud buyers and the chimpanzee support group at Mercari.

This company deserves to rot in the deepest level of hell. I recommend NO one use them.

Mercari does not hold up to their shipping protection. If you do sell on Mercari in suggest not using their label because the $200 you get in protection is something they consistently do NOT HONOR! They show you no proof of not packing your item well. I packed my package like Fort Knox and was still denied. And they don't allow you to send them pictures etc to prove you packed it well. Straight scammers!

I have been selling on mercari for a year now I have over 200 reviews and have a 5 star rating sold a jacket to a new buyer fully describing and close up picture of flaws on jacket received mail saying was returning item because it "was damaged" I wrote asking for a description of the damage received their generic email saying they would get back to me I was told that the issue has been resolved and they are returning the money to the buyer. Problem solved! The person probably tried it did not like it damaged it and merc just takes their side I think this is grossly unfair no protection I am switching to posh mark you pay more but are valued more than this site I was so mad but I guess with the reviews on here I am not alone. Stay away

They locked my account without reason, and attempts to communicate with customer service all come down to being linked to irrelevant help pages or given a form letter which clearly doesn't match my problem. Then, when I ask specific questions about the content of that form letter, they respond, literally, with a copy-paste of the exact same form letter!

I don't even.

I saw a Xbox One for $200, added it to the cart. When I clicked add to cart, a message appeared stating that the seller has a high cancellation rate. I decided to go through the checkout process, and when I was about to click the final payment submission, the price had gone up to $300. Luckily I noticed and did not complete the transaction. This seller obviously lists for low prices, and then either changes the price after you add it, or cancels the sale if she doesn't catch it in time. Sellers like this should be banned.

I ordered an item and I never received it. Apparently it was sent to another person. Seems like the seller switched labels. When I contacted them they said it had been 3 days since delivery so all sales are final. And I was not allowed to contact the seller after the 3 days. The problem, I didn't receive the item so I didn't know the three days even started. Absolutely no refund or compensation for me. I'm just out $20. I will NEVER shop at Mercari again.

Ordered and paid for 10 different Apple Watches over the past month 8 of which I received a toy mouse other 2 simply did not send I only keep on ordering with the hopes of finding one honest seller. All 10 I have received a refund from mercari at least that is good but site is mostly scam sellers

I am not a fan of optimized searches, meaning websites that take what you type into the search bar and then change the search based on what it THINKS you mean, but Mercari adds a whole level of annoying with their 'STATUS' feature search filter. Imagine searching for that specific part you need to your vintage blender or whatever only to find ten of them! Perfect! Perfect price and everything... oh wait... SOLD is written on top of the listing. There is no way to OPT OUT of this terrible search feature and I leave frustrated every single time I find myself at Mercari. However, positives include that you can charge your own shipping prices, which for some small pair of earrings, $9 at poshmark is like ridiculous amount so its better to buy the item at Mercari.

From a seller on Mercari I bought an xfinity modem for my comcast account. When I connected it to my account, Comcast told me that they were going to charge me a monthly fee as a rental since they never sell their modems.

While Mercari did offer to refund me if I sent the stolen modem back, that would no longer be possible since I would then be on the hook with comcast forever.

I received an item that I purchased. I immediately plugged it in and found it was defective and the door would not stay open for me to use it.
Within 30 minutes of delivery I requested a return. Immediately I got a message from the seller telling me how many lawyers they had and how I was a fraud for opening a return claim.

Incredibly inappropriate. I was very nice through the process. Showed videos of the issue. In having it for only 30 minutes and submitting the return apparently I must of somehow removed screws and lost them?
Very ridiculous and over the top.
The customer service did nothing about the behavior.

It was very abuse as though to prevent the return.