Been with HSBC Bank for over a year first time I did a balance transfer I called you in and the company really messed up I was transferring $4,150 and their computer took over so be said the employee of HSBC Bank and only did a $850 balance transfer so I had to call back talk with a representative they don't understand what happened other than they had to do an additional $3,300 balance transfer $3,300 transfer has cleared now for some reason $850 is lost this is been taken about a month and still have not gotten results when I called they said it will take an additional 10 days 1 months for a balance transfer is just totally ridiculous and still has not been totally resolved