Mercari

I just purchased a pair of Birkenstocks and the seller informed me they accidentally (huh?) sold them but had another pair just like them. Then they ghosted me after I asked what that meant. Mercari eventually refunded me but it appears the seller has done this several times. It states each time the buyer canceled the transaction. What? Where is the accountability of the seller who failed to send an item or communicate? It doesn't impact their seller rating at all…still 5 stars. They really need to rethink this as it gives no warning to the next buyer that a seller is completely sketchy.

This company has zero integrity as far as backing up their responsibility as a consignment liaison. When I received an item that looked like it came out of a dumpster and not "like new" as described, I reached out to the seller as well as Mercari without success. I will never be on this site again.

Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.

I've used Mercari quite a bit. Better than ebay in my opinion. Less hassle unless you are a buyer. The rules are too loose. You can literally mark shipped immediately after a sale. Then you have 7 days for them to show tracking on top of a few days with the post office. Then after showing in transit you have the original delays with shipping now on top of what was slow already. You might get your item in a month just to find out all your items are broken and then the slow process of convincing you need a refund through USPS. Been doing this a long time, over 800 happy customers on this site alone... buyers need to be treated better. Shipping for me doesn't take more than 48 hours and I run an entire Auction House service shipping hundreds of items every week. These sellers play the lazy game, package poorly and I'm don't buying. Great site to sell... and that's good business. Buyers, tough luck with getting your items, MAYBE.

I wandered over from eBay as a buyer and I really like Mercari. I've had only one issue, which the seller did not ship, but I was refunded promptly.

I notice a lot of the complaints here are either from a single bad experience, sometimes directed at a specific seller. Often it appears that buyers do not realize what sellers have to do, or that they're humans as well and make mistakes (and buyers very often scam sellers, so sellers can get jaded fast).

Items ship with tracking, if tracking shows the item is delivered you've got 3 days to give the seller feedback or tell them something went wrong. If after 3 days you don't do anything, then it automatically gives your feedback and once the seller leaves you feedback as well, then they get paid.

It's a system that encourages honesty and politeness (although I can see that doesn't extend to some, whether they've had a bad day or who knows what.) All in all, I've been using the site and like it.

As a seller it's ok. You know your fees upfront and listing is easy. I can't stand the rating or feedback system. Any buyer who gives me poor feedback gets blocked unless I actually deserved it. Blocking is easy. I've only tried to deal with customer service once and it's almost impossible to get a hold of a live person.

This is a decent place to buy and sell your new or used items. I have sold quite a few products on the app and everything went smoothly for me. I like that they only give people 3 days to report any issues before the payment goes through. It makes it harder for people to scam. I do think that there needs to be better customer service, especially for sellers. It would also be better if I was able to promote my items without lowering the price.

I bought 3 small Prada bear bag charms as a special Christmas present for my younger sister; she collects bears. The items were preowned so I wasn't expecting new condition. I didn't expect them to stink. I didn't ask if they had a smell. The seller didn't say anything about odor or not. They arrived sealed in plastic bags which didn't help. It's so offensive I can't even hold them. I couldn't possibly give these as a gift. This was a significant purchase for me that was extremely disappointing. My return request was denied. I should've asked if the items had an odor. They're okay with sellers selling stuff that literally stinks. It's too bad for you if you bought it. So I've asked them — if I list these items & the next unsuspecting buyer doesn't think bag charms should stink, so they don't ask, too bad for them? That's okay for me to dupe the next buyer? They'll have my back? When they denied the return they completed the transaction. That generally means the seller was rated. I didn't get to give them an honest review. BTW — I've been a respected buyer for several years. It hasn't been easy. I've got 100% positive reviews that include 24 very thoughtful comments. I've made many more purchases, as most sellers don't bother with giving a review.
I'm not going back. They've lost my trust. Fool me once, shame on you. Fool me twice shame on me.

Absolutely Horrible Experience with Mercari. I would have given a zero star if I could. I purchased three vintage Hersey bowls as a Christmas gift from a seller, the three bowls arrived broken into pieces. The seller was extremely rude and not helpful. The box was not marked fragile, the seller had wrapped the ceramic bowls in white box wrapping paper and stacked them on top of each other. The box arrived undamaged with indicates it had not been tossed around by the shipping company but they were broken because of poor packing and not being protected. I paid a total of $34 plus shipping for the three bowls and wish I had kept my money. I normally do a google search of company ratings prior to spending money but I didn't do it this time and I regret it. Google ratings have them as such: Bad customer service, No support if there is a problem with buyer and seller, too many scammers, counterfeit items sold, high shipping cost, 5,684 customer complaints with Better Business Bureau. I've experienced all of the above!

This web site is terrible. They have pictures of the item but sends you something totally different. For example. The bags are clearly vintage but you receive a brand new fake bag plastic bag. They have so many sellers websites doing this. They are are usually shipping out of Chino, California. You order one thing and receive another. They don't refund money instead they credit.

I made an offer of $255 for an item at 8:45am on Dec 18 during Mercari's Zero Selling Fee promotion. Mercari showed me a total payment of $290.79 ($255 + $9.40 processing fee + $26.38 taxes) which was fine with me as it was under my budget of $300.

The seller accepted my offer on the same day but my credit card was billed $316.29 (see below) because Mercari tacked on a $25.50 service fee. Mercari said that the Zero Selling Fee promotion expired at 11:59am on 12/18 and the seller accepted my offer offer at 5pm on 12/18.

Sellers have 24 hours to accept an offer. I can't control when the Seller chooses to accept my offer (or even if they do). I can't only control when I made the offer — and I made it when the promo was still in effect. Mercari confirmed that by computing a total purchase cost of $290.79 that excluded the Selling Fee. Yet it went ahead and charged me the $25.50 selling fee. That's false advertising.

I've gone back & forth with Mercari Support and they claim it's the "system" and they can't overrule the system. Which is BS. Mercari needs to refund me $25.50.

I recently requested a return for my purchase that arrived with a strong odor of mothballs. I told that I am allergic to chemicals. They denied my request stating that odors are subjective an are now excluded from returns their updated return policy and that their decision was final.Yet smells odors is what I had selected to submit my request for return. They have not replied to my response that to their denial. In my reply I stated that I get a migraine from chemicals and can't even use them in my home.

Buyer beware! If you experience ANY difficulty with a purchase, it's next to impossible to get resolution! I bought a Glo Lit teeth whitening tool that simply did not work. Even tried the manufacturer's troubleshooting tips before attempting a return. First, you have only 72 HOURS! To request a return -- completely ridiculous return window -- and their return process requires 8 photos (which, in my case, proved nothing; there's no option to upload the video I took demonstrating that the device didn't work). Never again. I've deleted the app from my phone!

I tried to buy a laptop on Mercari. Seller tried to scam me and sent box of junk, it's now been 12 days since I returned the item and Mercari is still holding my money, they won't tell me.when they will be processing the refund. They are just holding my money for no reason. Their supervisors won't tell me more and has been extremely rude

Do not buy from them. I received a damage $120 item and they are refusing to refund me cause at first I try to return it due to it sized and didn't fully unwrap the item cause I was being nice to seller. I believe the seller knew this and wrap it up extra now Mercari is a accomplice in this situation. I showed the proof

Item name: Canon 24-70 F4 L USM + Adaptor
Detail: My item was deliberately damaged and altered by the buyer. My item was in like new condition and functioned perfectly without any errors or issues. My lens now makes a buzzing sound and does not function properly at all. The buyer broke my lens and then returned it. My lens as in perfect condition when listed and now it doesn't work. She claims that the item was "damaged in transit". This is a lie. Mercari refunded the buyer despite the deliberate destruction of my property. Mercari refuses to compensate me for my damaged property. Mercari does not protect sellers and its platform is riddled with scammers. Do not use Mercari! Share this everywhere. Mercari is not a valid platform for selling.

The people that operate Mercari can chalk themselves up as less than human. Even when communication between buyers and sellers is legitimate and Mercari stands to gain a large payout from a sale they will delete messages. Conversations can't take place in depth there at all. Their selling and shipping rates are some of the highest. Complete garbage platform. Screenshot for proof. They delete anything they don't like.