Mercari

Mercari are Useless and Thieves. On 12/8/20 i shipped out a Gameboy Advance worth $200. When buyer received the item he wanted to return it. Mercari send me a message to return the buyer his refund. By mistake I pressed the return refund and the buyer have not returned my item. I contacted Mercari and they still haven't resolved the matter nor have I received my money or item back. They have no consideration and no respect. If you ever come across a buyer by the name of Eric Gallagher dont sell to him. He's a Thieves and a liar.

Gave mercari a second chance. Deleted my account several years ago, but my other sites had slow sales. I sold some items on the app. I have $39 in my balance. Been trying for weeks to get my money and just close this account. 1st try i was told the bank info i put in was already in use! Then i tried 3 other bank accounts. I got the same error in each. Picture of error posted. Not sure what it means (i am as US seller). I emailed them and got a response 3 days later. Basically was told to delete and reinstall the app. That didn't work. Emailed again today. Feeling like i my have to file a complaint with the BBB.

Purchased a pair of jeans from seller with 5 stars who said she shipped next business day. A week went by, nothing. Contacted Mercari, nothing. Contacted Seller, nothing. Got an automated email saying I could cancel order, but if you cancel you can't rate seller ( in this case, horrible seller). So all ratings are fluff and Mercari does nothing to prevent this ridiculousness. This seller apparently does this all the time. Avoid Mercari like the plauge, especially "Fashionbabexo3".

I'm pretty sure Mercari is Italian for "Huge waste of time."

1) it's only good because they take lower percentage than Poshmark so you make a little more in sales
2) FOR BUYERS: the amount of counterfeit on this app is insane! Shopping for brands (Jordan sneakers or Designer) everything you see is probably fake. And they take forever to remove this stuff.
3) Sellers scamming you: the purpose of selling used items it to lower the cost a little or just to get rid of it. People are buying clothes off Amazon for $8 and listing it for $30 on this app. People are falling for this all the time! Mercari also doesn't remove these so make sure you look into everything you buy.

Beware of selling on this site! They will charge you shipping overage to make money. I meticulously weigh all my items prior to shipping and a 4 oz package was charged an additional $8.35 saying package weighed 1 lb 7 oz. They try to blame USPS but have no proof and when you call USPS they know nothing about it. I sell on multiple other reputable sites and know the exact shipping weight of my items. I am convinced this is one of their revenue streams as there is no recourse. Be smart and avoid this low class site for selling.

I tried Mercari.com to purchase a water filter for my Samsung fridge. The seller for this transaction was
"thrift and Overstock"
Shipping was quick enough. Problem was, they send me the wrong filter. What they sent wasn't even close, it was for a fridgadaire fridge, not Samsung. It looked like they just pulled it out of a trash can, packaging torn. I didn't realize it, but Mercari has a strict 72 hour return policy. Get that? Available return time measured in HOURS, not Days. I contacted them about 76 hours after I got delivery, explained the problem. AFTER having me repeatedly send them pics of the wrong item, damaged box, etc, they told me I was TOO LATE. Their policy is carved in stone, no credit, no refund, no return. I tried leaving a review for the seller on their site, but did not have that option. I'm guessing most of the 5 star review there are FAKE. BeWARE - Spend your money somewhere else. These guys are scammers.

I brought a iPad mini 2 that had a little crack on the screen which I accepted. The day I received the item the screen would keep moving on its own. Furthermore, I made a pin to enter the tablet and it would randomly click things thus wrongly inputting my pin which locked me out a couple of times for that reason. I reported the problem to Mercari and asked for the 72 hour return yet this was Mercari response. Look at the screen shots

Mercari is an ABSOLUTELY TERRIBLE website and is a SCAM. They do not help in resolving issues and all listings are fraud. I purchased a Christmas gift for my daughter. List was for new blow-dry brush. Product. And very used even with hair wrapped around the brush. Mercari refused to offer any refund or assistance

I used Mercari for years and sold over 6k of stuff. My account somehow was compromised one day and I had my card linked. I reached out to support, which is only available via email, and have not gotten a response. I do not recommend this app. It clearly isn't safe.

I placed an order with Mercari on 07 July 2020. I did not receive a shipped notification within the promised 3 days. I tried to log in to contact Mercari/the seller, but the link does not work. In fact, none of the links work that are on the website. I am beginning to think I have been scammed because I still do not have my item purchased and today is 15 July 2020.
I will NEVER purchase anything from this site again.
Buyers beware!

Beware if you receive an item not as described and need to return it. Custom support is non existent.
I received a reply say they are investigating and that was it. I did received a reply for the case that stated my item had been removed due to shipping restrictions, however I was a buyer I didn't have a listing to take down.
All my replies have gone unanswered.
BEWARE

Similar to many people on here, a buyer purchased an item worth $108 and immediately requested a refund claiming I sent an item worth $. 05. I take videos of me packaging/sending my items and that wasn't enough proof that the buyer swapped the item. In addition, I have 70 reviews, all 5 stars and it was the other users first purchase.

Customer service is extremely unhelpful and just copy and paste the same response over and over. Please direct me to any class action lawsuits.

Dont waste your time selling here. Customer service does not protect sellers from scammers. Had someone buy something claiming they didnt receive the item when the tracking status specifically stated. Had sold here 29 times and received all five star rating. They suspended my account and when i asked why all they said was the customer didnt receive the item. Sell from this app if you like to give stuff out for free and deal with liars.

Be aware, there is ZERO communication with Mercari, you can only email them and you get automated messages. They closed my account with no warning, they later stated I was selling an unauthentic item. The item was in fact authentic,I have been a Mercari seller for over 4 years with excellent reviews. They avoid customers, just be alert and never keep money in your balance account with them. They will shut you done without reason or validating the reason. Get a ground line or live chat agent Mercari. Move over to Poshmark they are available for their customers.