Mercari

Wow! Never use Mercari! A buyer claimed in a review that my item arrived late. I have tracking that proves the item arrived early. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Even though I could prove it wasn't true with tracking. They said they couldn't remove it but would have the higher ups look at it. Then they changed their name to peach claiming to be a supervisor. All the previous messages were then sent by peach though. Incredibly insulting and ridiculous. I wanted to keep my store from being lied about and smeared. Not only did they not help but they lied to me repeatedly in a ridiculous fashion. I've Never experienced customer service that was so insulting and clearly had no interest in helping me. I had high hopes for Mercari but if you're a serious seller avoid this marketplace like the plague. So ridiculous

You're on your own here - no support from the company and no way to get in contact with anyone. You can write, you can leave messages (they do not monitor phones), but no one will get back with you. And you cannot rely on ratings (for sellers or buyers) as Mercari will simply post them for you without your knowledge. I was without power (and thus, no internet) for days due to a weather emergency and wasn't able to quickly post a rating on an order, so Mercari simply did it for me with no idea how or what happened with the order. Dishonest! This is a direct quote from the email Mercari sent me: "Rating provided to Seller
Looks like we didn't receive your rating for the item listed below, so we've updated the transaction on your behalf!" And then they turned around and gave me a negative rating. For what? Failure to leave a rating within 7 days? Gee... sorry the electric company turned off power to 20,000 people and I happened to be one of them. I will never do business with them again.

I used my hard earned money to pay for a baby swing that was sold as new but it was not new it was used and didn't work but they would not accept a return and refund the customer service dept just kept giving me the run around. The item came in a box that wasn't even the original box and had scratched all over it.

I was live on Mercari for two days and I was shut down.
I was told my 1950's black Americana salt and pepper shakers were offensive and they shut me down.
I had 4 sales for over $300 and they have stolen that from me
That has been about a month right now.
They wont respond, won't re-open account, nothing
They are still allowing people to send questions and make offers, yet I am not allowed to respond, so they are damaging me and my prospects of growing my business.
This is a very very poorly run business. I can see all the Black breasts and butts I want on their site, but simply cant sell Black Americana salt and pepper shakers

Mercari does not follow their own policy. Under their community guidelines they state that users cannot make statements that are false, defamatory.
They allowed a buyer to leave me a negative review with very specific comments that were untrue and defamatory to my account. They also did not require the buyer to upload photos to go along with their claim. The buyer never contacted me to let me know there was a "problem" with the item. After several attempts, even showing them the specific wording in their guidelines, they refused to remove the review from my profile. They allow buyers to make false claims on an item in the sellers review and do not give a seller any way to defend themselves against false claims. This situation also was one where the buyer did not ask for a return/refund. They kept the item that was supposedly badly used. Cleary a false claim
If they had no problem keeping the item and never had to submit pictures to show it.

Tried to make a purchase on Mercari... seller contacts me within hours claiming she sold them on a different site (super unprofessional!)... so I tried to buy a different pair of shoes from a different vendor... within a few hours mercari cancels my order and suspends my account... requests a bunch of personal info and come to find out I dont get my money back in time to purchase the present I need to for Christmas... why do they wait to ask for info until after they have your money?... super shady... avoid this site like the plague

DO NOT use Mercari to sell your items. It is a total scam, fraud, and waste of energy. I had over 100 valuable items for sale to which I just deleted. They do not provide an option to change the shipping option and yet they still charge you even when you agree to pay for shipping instead of the buyer. I have not ever used there shipping method and yet I still get charged for it. PLEASE do not sell your items on this site. BEWARE.

I've been selling a ton of hypebeast items for the past few years and I find it that even if the product is authentic, if the buyer wants a return then it will be approved, no matter what! The buyer will lie and say that it is not authentic and mercari will side with the buyer.EVERY SINGLE TIME! Mercari should really be siding with me (the seller) because they make so much money from me just for selling it. I sell something for 1000$ mercari will then proceed to take 150$+ from me. I hate mercari and there platform. We need a new app that is the same thing but sides with the sellers.

I open up an account with Mercari. Selling a new laptop for $600.00. Then they need $200.00 for activation fee so I sent it to them. They said this was a new policy but nothing was said about all this on there app. Next they wanted $500.00 for shipping fee. I said I only had $370.00. So stupid me sent it to me. Now they want $1000. 00 extension fee. I will be out $1170. 00 because I don't have that. The guy who sent money into Mercari already paid it. They won't refund any if the money. So my only option is to sent this guy my laptop and I will be out of $1170. 00 plus all my time last 5 days trying to resolve this. Never will do business with them again and I will make sure others don't.

As a seller this worries me! I haven't had issues with Mercari and I referred my sister to sell on the app, she loved it, she was brought and sold on this site! So the other night my dad gave her a credit card to purchase shoes for her daughter, she was sent a notice to verify the credit card ( understandable) she got the two items Mercari sends to the credit card and was ready to verify! Well she had issues trying verify this and just like that she was banned for LIFE! No chance to show them this was a legit card and also belonged to her dad! Is this how we run a business? I sell on Mercari and I am honestly shipping my last sales and getting off, that isn't right!

I've been using Mercari for over 6+ years until now. Last weekend a buyer placed an order from me. I dropped it off at USPS immediately. Then the next day Mercari allowed this buyer to cancel the order… after I had already dropped the item off and shipped it. Now I'm out the item and my money and the buyer just gets it for free. Mercari's customer service has done absolutely nothing for me. They've told me it's on USPS to route the package back to me. How is this USPS's fault? This is Mercari's fault for allowing this policy where customers can scam people. DO NOT USE THIS APP. They have no customer service. Go to Poshmark! I've never had this issue on Poshmark, their customer service team has even refunded me when USPS has lost my orders. Mercari does not protect their sellers.