MercariReviews 2,404

I've used Mercari quite a bit. Better than ebay in my opinion. Less hassle unless you are a buyer. The rules are too loose. You can literally mark shipped immediately after a sale. Then you have 7 days for them to show tracking on top of a few days with the post office. Then after showing in transit you have the original delays with shipping now on top of what was slow already. You might get your item in a month just to find out all your items are broken and then the slow process of convincing you need a refund through USPS. Been doing this a long time, over 800 happy customers on this site alone... buyers need to be treated better. Shipping for me doesn't take more than 48 hours and I run an entire Auction House service shipping hundreds of items every week. These sellers play the lazy game, package poorly and I'm don't buying. Great site to sell... and that's good business. Buyers, tough luck with getting your items, MAYBE.

We created an account for my daughter to sell some items. She sold a few things and then her phone crashed and would not open the Mercari app any longer. We tried to have a password reset sent and nothing happened. We spent close to 3 weeks and hours of emails going back and forth to get them to send us a password reset all to no avail. They claimed no account existed with her email (we set up the email account to open her Mercari account so not sure how that could be) but so we provided the shipping address and phone numbers. They would do nothing for us and so now she has lots $60 of sales because she can't log in. I get the security policy but seriously, for a child's account there should be some process for the parent to get to the account. I will never use Mercari or sell on the app again and would highly recommend using anything else... eBay, Etsy, OfferUp, FB Marketplace. Anything is better than Mercari.

This is the worst auction site I have ever dealt with. You can no longer rate a seller or buyer after a day or 2 and when someone unfairly rates you and reports false information they will not let it be changed

RUN AWAY AND DO NOT EVER USE

This company is dreadful. They are in the habit of selling junk contrary to product descriptions without a lick of care how if gets to you. Customer service is worthless. Policy states you have 3 days to review a product or they will review it for you. Once this happens there are no refunds or returns. Meaning, if you're away for thr weekend or work abroad you're SOL. Ordered a title cutter which arrived in a tattered cardboard box sompletely wrapped with packing tape to hold it together. Was broken in 3 different places. Well by the time I made it home it was too late. Customer service played around and around the mulberry bush with me saying, " thank you for understanding." Stuck with an oversized paperweight and out $100. They did however offer me a $10 voucher off my next order of $50 that expires in 3 months. Thought it was a joke before I realized it was an insult

Good riddance, never using again

The buyers on Mercari becomes a scam as well. The buyer acted as if she wanted to purchase a item she even directed me where to buy the vanilla go card at Walmart. My mind was so vulnerable at the time going through other issues in my life not thinking the buyer scamming with Mercari to get more money After purchasing my gift card, buyer or Mercari doesn't exist. Please help. I just want my refund to continue to take care my babies. Also Mecari blocked all our messages which is still shown in my email. They have multiple emails an most of them are scams

Unbelievable. I asked to return a wrong shipment. Instead they said to keep it and gave me credit to use later on Mecari. I asked for a CCARD CREDIT. They are IMPOSSIBLE to reach & the link to this topic on their website will not open. Frustrating.

Extremely poor to no customer service, completely unprofessional and disappointing. Don't waste your time shopping at this site. At all costs spend your time and money else where.

Bought something last Monday night and the seller sent out the next night. Says item was delivered, but it wasn't! Been trying to reach customer service for 4 days and nothing! Can't even call and get a person to talk to. If I could leave 0 stars I would. Delete the app and run!

I brought a Nintendo Wii and it works okay but the USB ports are damaged and don't work. This wasn't listed on or shown before I purchase the wii. I messaged the seller he never got back to me. Reach out to customer service they said it's a three day return policy which is the craziest thing I ever heard there should be a least 30 days. Customer service was so rude to me and blew me off saying it was my problem basically. I work in customer service this is not how you treat a customer at all. This whole situation is a scam. I will never order from this website again and I recommend no one buy anything from this site horrible service probably the worst service I ever had. I recommend and other website do not use this website at all.

Never received an item I purchased from a seller and Mercari would not help in any way. They didn't give a refund either. I had to report a dispute through my credit card to get help. I used to sell very expensive items on their platform all the time and pay their outrageous fees and now I'm removing everything. I won't give them a dime more of my money. Their customer service is all robots. So frustrating…stay away from Mercari

I ordered a necklace for my wife. The picture of the item looked good on their site but did not portray the lack in quality. The company makes it very difficult to return an item & to create a return on their site was impossible. After several emails it was decided that I couldn't return the necklace.

Too too many keyword spammers. It's totally out of control. Mercari does nothing about it unless you have multiple people reporting these listings.

It takes a lot, a LOT! For me to get angry enough to Google- "how to leave a bad review for Mercari"!
All I can say is this: There is no customer service. NONE! Regardless of how much you sell, your inquiry or issues, you can not get help or an answer from Mercari "customer support" because there is none.
DO NOT SELL ON THIS PLATFORM! I made the mistake of looking for more exposure, I'm back on eBay full time! Just say NO to Mercari. Especially is you are a serious reseller!

I reached out to Mercari within 15 minutes of receiving the cup I purchased as it arrived broken. They kept passing it off to seller as well as shipping company. It had been packed vey well. This was my first time using this site and doing research for a segment on online retail sites. Will not have a positive review of Mercari.

They do not really have seller protection. Unless you take 700 pictures of your item from every possible angle and describe every inch of your product in detail, there is always something that buyer can say wasn't described appropriately. Mercari will always side with buyer.

I bought a lamp advertised as Like New, but got one that didn't work, had a big dent and several small chips. It wasn't the one in the photo and that fact wasn't noted. It had to go back. Mercari doesn't enable buyers to Review sellers who perform badly. And, Mercari's policy is that buyers get a full refund to original form of payment if they receive damaged goods, but they gave me Mercari credits and wouldn't reply to my emails afterward. I will never consider buying on Mercari again and wish I'd read reviews before doing so in the first place. Hard to believe they remain in business, with such terrible customer service.

Terrible communication and service. Had three orders cancelled with no warning and no explanation. Limited my account so I could not communicate with the sellers. Charges hit my credit card but I receive nothing on their site reference status. I have sent over 5 messages over 5-days and they will not respond to explain why and how to unlimit my account. Terrible communication and service. Very frustrating when they cut you off with no explanation, and they provide no response to the one way they allow you to communicate. EBay does not do this. Amazon does not do this. They may question, but they don't just cut you off at the knees with no explanation and not respond to any communication.