MenShoeNet

My husband ordered two pairs of shoes through MENSHOENET.COM on
11/2/2010. The payment cleared our bank 11/4 for $111.90 and have yet to receive shoes or a refund. We received an odd email on 11/5 that said it was a 2nd email of
Confirmation which said it was "in case we did not receive the 1st". We tried to contact them by phone and could not even leave a message because their voicemail
Box was full throughout the holidays. We finally were able to leave several voicemail messages in January. We placed an official complaint with the BBB (Better Business Bureau of Wisconsin) and were advised they would contact the firm. In recent followup with the BBB, they say that the company does not respond to them either. In January we ordered the needed shoes through AMAZON.COM. My husband is on permanent disability and I am retired, both of us on limited income. Since the BBB is unable to assist us further, we have to face the permanent loss of $111.90 because we cannot afford an attorney to legally pursue the matter.

I ordered a pair of men's shoes on May 8th, 2010. My credit card was charged on May 9th, 2010. I contacted the company on May 13th when I had not received shipping confirmation. They responded and indicated they would contact the warehouse responsible for shipping my order. I heard nothing for six more days. I attempted to contact them via the toll free number on the website. The recorded message stated the "mailbox was full". A reputable business would have someone to answer the telephone! I finally got an email notification that the shoes had shipped on the 19th, and was given a tracking number for UPS. For the past two days I have entered the tracking number and UPS doesn't have any information on it. So, two weeks after placing my online order with this company, I have been charged for an item I haven't received, and have no way to determine if indeed, the item ever shipped. The customer service with Menshoenet.com is very poor. They are slow to return email communication, do not answer the phone, and quick to charge your credit card. If I EVER receive the product, this will be the LAST time I will purchase from them. I have already contacted my credit card company regarding what I perceive to be a total rip off, and I have to wait 30 days before they will intercede in my behalf. My advice is to SHOP SOMEWHERE ELSE!