Same story here. My credit card was charged immediatly, no shoes have been delivered and it has been 2 months! They only answered the phone twice in 30 or more calls. They have promised delivery but the promise date goes by and still no shoes. I have filed a complaint to stop the charge with my credit card company.
Same comment as the others. I order shoes over 6 weeks ago. Still no shoes. They called me - told me the shoes were on backorder and would not be available for another 2 months. I said I didn't want to wait - they said they would refund the money - 3 weeks later, still no refund. Tomorrow, I'm sending my credit card company after the money. My guess is that this website is a scam.
Ordered shoes in December. Received email saying they are shipped and no tracking. Requested info email no communications no returned call. I got charge the next day but still no shoes.
I ordered an Alden belt in May. MenShoeNet charged my credit card immediately, but no belt arrived. I contacted Alden and was told that this company is not a dealer in Alden products. To date, no belt, no refund.
Get the impression they don't stock anything. They charge you now, order it from somewhere else, and ship later. I ordered, received no confirmation, then received an email a few days later saying my order couldn't be completed. I ordered from another site. Then received an order confirmation a day or two later (five days after my order). Won't answer their phone. Emailed saying I wanted to cancel but they still charged my card. Disputing with my credit card to get my money back.
I recently posted a review about an order placed of which I was billed and order not received. I emailed and called the company to no avail. This was the second time this had happened with this company. This time I decided not to sit still and take it. I contacted Giorgio Brutini to advise them of the dealings with one of their vendors. They immediately responded and got in touch with MenShoeNet and miraculously I received 6 calls in one day and spoke to two reps from MenShoeNet. They told me they were on top of this and would make sure I received my shoes. I told them they needed to review the reviews on their company as there were many of the same complaints. They advised I had opened a box they were not aware of. Giorgio Brutini stayed in touch and not only did I receive my shoes but they found UPS had my package. So I received 4 pair of shoes of which I sent 2 pair back. The MenShoeNet Company has since called to apologize once again and I feel that perhaps there is a glich in their system. I also told them how frustrating it is to call their phone numbers and never be able to speak with anyone or no response from emails. If you have not received an order and have not been able to get anyone to respond to your messages you may want to contact the name brand of the shoe company furnishing them shoes. I am hoping my persistence will help some of you that have not received orders. They genuinely seemed concerned with this problem and I will give them another opportunity. Hope this helps.
Same story - charged immediately, no shoes. Got one delivery date, no-show. Got second delivery date - nothing came. Messages ignored or "mail box full" message. Got a UPS tracking number - UPS says no such number.
What a lying scum, pretending to be a merchant!
DONT ORDER FROM THESE HORRIBLE MONSTERS THEY WILL NOT SEND YOU YOUR ORDER OR YOUR MONEY BACK IVE NEVER SEEN SUCH HORRIBLE INHUMANE PEOPLE IN MY LIFE BUT THEY WILL REAP WHAT THEY SOLE ONE OF THESE DAYS. JUST HORRIBLE MONSTERS. STAY AWAY FROM THESE PEOPLE PLEASE
All the comments say it all. Ordered a pair of shoes the day after Thanksgiving and it is now December 29th. It's a shame when you order a Christmas gift for someone with plenty of time for delivery before Christmas and you get no product or response. I will take this to hilt with whoever to solve this. It is no longer about the shoes, it's how they can get away with it.
The WORST company EVER! I ordered a pair of shoes on 06/03/10 and have not yet received them more than a month later. Repeated calls and emails go UNANSWERED or some mis-information is spewed after waiting for 2 days. BUYER BEWARE!
Same as everyone else. Shoes never delivered. Never responded to calls or emails. Disputed payment with credit card company. We will see.
LOUSY service. Their web site stated 7-10 days free shipping. It took over a month for my shoe order to finally arrive. POOR customer service while I was trying to find out where my order was.
FINNALY After 6 MONTHS(!) of email and mailsphone calls from Italy I was able to get back my last credit of money 206 usd accepting an ostricht belt instead of money. I have received the belt this time.
I don't know what to think.
DO NOT BUY FROM THIS COMPANY!
I should have done my homework first before purchasing. Now I believe I have lost nearly $100 by never receiving a refund for a product that was out of stock. I ordered the product ( men's shoes) on 1/25/11 and was told the product is out of stock. I requested a refund and after leaving 3 voice messages and 5 e-mails (the first was ackowledged) but have not received it as of 2/15/11. Based on the other comments, I doubt if I ever will.
I intend on starting with the Better Business Bureau then take legal action through the city attorney, state attorney general and then the FBI for possible wire fraud.
STAY AWAY FROM THIS COMPANY!
I guess that my story can be added to this list. I ordered shoes on Sept 18,2010 and never got the after 10 days I called the company and was told my address wasn't recognized which was a red flag for me. So after trying to call the company several time and emailing with no response, I decided to check for reviews and this is what I found. WOW I just got taken never thought it would happen to me $159.00 I will be calling my credit card company ASAP. DO NOT USE THIS COMPANY
EVERYTHING THAT HAPPENED TO JOAN P. HAPPENDED TO ME. LUCKILY MY BANK/ VISA HAS RE-IMBURSED ME, I FILED A COMPLAINT WITH THE IC-3 FBI WEBSITE FOR INTERNET FRAUD, HAD MY CARD CANCELLED AND ISSUED A NEW ONE WITH NEW ACCOUNT NUMBER SO THESE RIP OFF BASTARDS ARE NOT HOLDING MY ACCOUNT INFORMATION. I HOPE THEY GO TO JAIL AND THEN DIRECTLY TO HELL. MY ORDER NUMBER WAS 403, MY "TRACKING COMPLAINT" NUMBER FROM THEM WAS 282. AMAZING--282 OUT OF 403 COMPLAINTS---THAT PRETTY MUCH SUMS IT ALL UP.
HORRIBLE CUSTOMER SERVICE! I ordered shoes, they took 3 weeks to come in, eventhough website says 4-7 business days.
I returned the shoes the day after i received them, had to pay shipping back.
I still have not received my refund. That was in August. I have contacted the BBB of Wisconsin and they never responded to them either. Crappy customer service and theives, they basically have stolen my money.
I order two pair of shoes 3 weeks ago I called three times and nothing happen I send also three Email and no answer They dont sent that shoes neither the money so I got Ripp off.
Ordered shoes 10 months ago... They never answer the phone or call back. Could this be a SCAM site. Looks that way... Buyer Beware...
Answer: I did not receive a credit but I did finally get my shoes and they even asked about the previous order I did not get over a yr ago and told me if I could give them any point of reference they would fill that order too. I did have all my emails for that one but told them if they would fill this order I would be happy. They even called me back after I received my shoes and told me in the future if I wanted to order to keep their email and email them so they could check to be sure the shoes were in stock. I sent them emails everyday telling them what I was doing as far as comments on this website and others about their company, posted on my facebook and told them I was also going to post on our company facebook page. I then sent email and told them I contacted Georgio Brutini and I would not stop there. Fortunately Georgio Brutini responded immediately and followed thru so I would suggest you contact the shoe company for the brand of shoes you ordered. Hope this helps
MenShoeNet has a rating of 1.6 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MenShoeNet most frequently mention and credit card. MenShoeNet ranks 17th among Orthotics sites.