MenardsReviews 348

Purchased what Menard's considered a"special order" exterior door, as it was not stocked as an in-store selling item. Required to pay-in-full@ time of purchase. Delay in delivery to store for pick-up, however I stayed in-touch with Yorkville, IL Menard's for pick-up. They restocked they door & did'nt inform me. After week's of emailing customer service, Menard's charged me a restock fee of 25% & the Yorkville, IL Store Manager became very rude when I tried to explain the series of events. I was issued a store credit@ the reduced amount & have yet to receive the merch credit. I guess Home Depot will definately will be my home interior place to shop after how rudely I have been treated & the run-around I received.

Stay away from this rip-off store Mernards! Mernards has been running their 11% in store rebate forever and they are just marking all their merchandise up by 12 % to cover it! They are ripping-off everyone that shops there! I spent $754 on my house there and went to Home Depot a few days later to get some more stuff and did some price checking on what I bought at Mernards. Everything I bought at Mernards was 12% more at Mernards then it was at Home Depot to cover their 11% in store rebate!

We ordered counter tops twice, yes twice, wrong... even with templates that yes, we had to pay for.
Countertops came so warped we can hardly get them screwed in. Edges came different that how we ordered them, installation kit is missing items that we need. This was a horrible experience, and to top it off when we called in to complain and get the missing pieces, we were told that our countertops just couldn't have the edges we wanted. OK, well why weren't we told this when ordering! And that warped countertops, well they shouldn't have been we were told as they were just shipped. I DON'T CARE IF THEY AREN'T SUPPOSE TO BE, THEY ARE! Thanks for charging us an arm and leg for these horrible results that sent us, and not having any customer service on top of it all.

Was visiting relatives in Missouri and bought a 2 pack of led ceiling lights for our home in South Carolina. (Nearest Menards to us is 11 hours).
Got home and went to install them and 1 was broken.
Called Menards and was told I would have to pay shipping both ways to return an Item that was broken when purchased.
Checked their satisfaction rating and they have a 1 star rating, big surprise there.
Won't ever buy from them again.

First off, it's not a rebate, it's a coupon to be used for a future purchase. I sent in receipts for a rebate of $42.57, they were all valid and within the time frame, to qualify. I received a rebate coupon for 44 cents. Why would I spend $. 60 in postage for $. 44? I'm doing a complete home remodel and just getting started. My next project is two bathrooms and a large deck. Quality of products is better, at other stores, but I thought the rebate would help. I won't be using "Menureds" as they are known around here.

BUYER BEWARE!
We Ordered new countertops from Menards 3/01/22. We ordered 4 High Resolution countertops for our kitchen. The company who manufactured the countertops sent us cracked, chipped countertops. Quality very poor. We were told to use the repair kit to fix issues. Really? So Menards did Reordered new countertops several times. After we complained numerous times because those came to us with the same issues.? The countertops company Quality control. Does anyone check over the workmanship of the countertops before they are sent out as completed orders? Menards kithchen manager acts like they are doing you a favor with reoders. Menards will try to work out the issues up to a certain point but will not cover additional installation charges from the guy who you hired to install the countertops. So far we have had 5 returns on certain countertops due to issues. 5 months later, project still not completed. And to finally finish the kitchen remodel. We still have to keep paying the installer more money. 3 weeks later... still at a stand still! Hate to mention the cost of how much money we have spent on the remodel job! Its sad! All I wanted was new countertops! Thats all. No refund either! No refund on our credit card until we bring back all flawed countertops. Are you kidding me! You basically are stuck with a worthless order. I cry over and over! This Sucks!

I ordered items on line and "received" a rebate. The issue is he rebate is only good in stores. The is a deceptive practice in my opinion as there are not that many stores in the United States. I wish I would have read the other reviews before dealing with this company.

We used Menards in KC, MO for our new countertops. They sent 3 wrong templates (not our fault, mistakes made by the warehouse) and then when they sent the actual countertops, our island was wrong, again, their mistake. The manager, Justin, came to our house to see for himself, and they were wrong and it was their mistake once again. The manager promised us he'd expedite our countertops and they would deliver,(we had to rent a truck to pick them up and have our contractors at our house to unload and install) set up and take the one that was the wrong size back, all on their dime. Our countertops were NOT expedited and once they came in, they will deliver them, but they are saying it's on us to pay to have contractors once again at our house to set it up and get the wrong one loaded on their truck. We will NEVER use Menards again after this experience.

I purchased and online item which came with 11% online rebate. That was part of the reason I ordered the item from Menards.com.
The rebate check was received within a few weeks as advertised.
However, the check is useless because it may only in store. The nearest store is 480 miles from my location. What good is advertised 11% off everything if it cannot be used.

So this is a bogus rebate, i. E., bait and switch.

Went to the Garden center on a Saturday and in the building supply department to order my mulch and pea gravel and they were the most friendliest and helpful people in those department and James in the building supply department was very helpful in ordering my supplies that I needed in the garden department both department I was impressed with the customer service when you go to other big home improvement stores you are on your own founding things most of the time

I used to love Menards. Prices are better than other places on the things I bought there, and I could usually find what I was looking for. However, cashiers often don't put any items (even the small ones) on the conveyor--leaving them in the cart--so I end up having to bag everything outside the store. Today's visit, though, was the last straw. Besides having to bag everything outside, I discovered that this store allows customers to carry semiautomatic weapons in the store. Sorry, Menards. You have lost my business and that of my family. I don't have any interest in giving my business to a company that puts profits over customer and employee safety.

25% fee deducted to return an area rug that did not match the pic /description posted online. False advertising!

Update 8/16/2022:
After weeks of emails with the Olathe General Manager, uploading documents and a formal review, I received a refund of the restocking fee. Thank you, OLTHGeneralManager!

So my takeaway is to read all of the fine print concerning returns before placing an online order. I hope Menards re-evaluates their online ordering policies to be more in sync with Lowe's and Home Depot.

Had to buy a light fixture online because they did not carry it in the store. No big deal... until we had to return it. It cost close to 400.00 and they would not return it without taking out a 25% restocking fee. I was like, I can see the light fixture hanging up from here, this is not a special order. You have it hanging up in your store. Nope, they would not refund 100 for the restocking fee. Asked both Lowes and Home Depot if they would except and online purchase return without a restocking fee... and they said yep. They would take it back as a regular return. DO NOT SHOP HERE.

I have enjoyed shopping at Menards for may years. Everything was fine until this past month.; The Baxter MN Menards is the closest one to our lake home but is still 64 miles away. We are working on a back yard project that requires several type of blocks. The first issue one type of block is special order. We drove tho the store 2 before they go the correct a blocks ordered. The rest of the blocks pavers and edgers along with post blocks 4x4/6/6 were scheduled for delivery. The post blocks were on the delivery slip but not delivered. I spent 30 minutes on the phone with the Menards delivery person who said the blocks were put back in inventory and we could come and pick them up from the yard when ever we wanted as long as there were some in inventory. Keeping in mind this is a 2 hour round trip for us they said that they could not set blocks aside for us nor could they guarantee that there would be block in inventory when we got, we also dont have any paper work that show the blocks were not on the truck or a incomplete purchase order that would let us into the yard, or that would allow us to leave the yard with the blocks we paid for over 3 weeks ago. This is the most frustrating and idiotic customer service I have had the misfortune to deal with, since gas is so expensive and we can't drive 120 miles every day for nothing.

I purchased a Troybilt weed trimmer. Put gas and oil in and will not start. Returned to Menards on next trip and return refused due to I put gas and oil in. If I hadn't put fuel in they would have allowed return. When asked how to start without gas and oil they expressed they were sure but I could take it to troybilt service and handle.
Lesson learned don't buy any power equipment at Menards unless you don't plan to use it.
I won't buy anything there again.

They are very rude and disrespectful they have called me names because I have a cart and a disability I don't have a car so they had to be nasty and call me homeless trash tell me to leave my card outside so people can steal my stuff they kick me out of there for no parent reason call me hateful racial names that I call them the management they hung up on me and then the second time they were very nasty and rude to me they said they don't care they didn't want people like me in there they want Rich people

Waited more than 8 weeks to receive my rebate. Only to find out after making numerous non toll free calls to be told that they never received it and probably got lost in the mail, Can't be serious. How many other customers did they use this excuse with. Wanted me to mail copies to an address. WHY don't they issue the 11% discount when the customer pays for their items? WHAT A JOKE. They figure that half the people will not bother with the mail in forms or else forget about it entirely. WILL NEVER SHOP THERE AGAIN.

I ordered 22 Trusses from Menards that were delivered on 04/08/22. I had all the equipment to get the trusses off the delivery truck and to set the trusses. After I unloaded the trusses which were bundled and placed them on the ground the delivery truck left. I began to set the trusses and noticed that several of them were bad. Also they were not the length I ordered and the overhangs were wrong. I could and did correct those mistakes and made things work. I had wood that was bad on 9 trusses that I would need to shore up I had to build rafters beside the bad trusses for stability.
I went to Menards to see if the would compensate me for their error, their suggestion was to send them back, and wait. So the labor I had paid for and the Ariel lift that I had rented would have been all for nothing in their eyes. I explained that this was not a project with hundreds of trusses that I could lay some aside and wait 2 weeks on replacements, this was one project that was planned to be completed in one evening with everything on site.
I am appalled by their gross lack of concern and the company wanting to fall back on some warranty fine print, the company does not seem concerned at all about simply doing the right thing and having some cooperate responsibility when clearly their product was bad.
If you order Trusses from Menards check every one, before the driver leaves, I for one have Just decided that this is one business that I will not spend my money in again. I was not asking for a complete refund or even a cash payment, I would have been ok with am in-store credit. I normally do not write reviews but this was just bad business to mew.

Horrid experience, Menards in Ballwin, MO. I Placed an order online in total close to $3000 the put it in 3 groups, after one week I received an email from the company letting me know that one of my 3 orders is ready to pick up, because I don't have a truck I called the store and asked him if it's ok to wait till all my orders are ready and available for picking them up at the same time, the representative over the phone said yes I can with no problem, the following week I decided to start my project early so I took one of my Friend his cargo Van and went to pick up my order, the person in online order pickup department said one of your item worth $700 was picked up 3 days ago and when I asked him who picked it up he couldn't give me a straight answer, can you imagine that? $700 item plus tax has been given to someone else!, so I wait more than 45 minutes to figure it out who picked up my item? They came back with "sorry sir we don't know where is your item that I paid for it", so I asked them if I can speak to the store manager, at this time I went to the Customer service desk and asked for the store manager then Mr. Hudson came and start apologizing and then I asked him to cancel my entire order with a full refund, he did except the item he said just give me few minutes to find out what happened with your order. After few minutes he came and issued me $700 refund when I asked him you guys owed me an explanation he started talking about mistake happens I told him I wait few weeks and you just telling me mistakes happen. I do appreciate him helping me out with my order cancellation but I decided no more Menards and share my experience with everyone.