Menards

Inferior products and no help when products fail. We bought dozens of sheets of pressure-treated plywood from Menards. Some of it began to delaminate within weeks, so we didn't use those portions. But now, within one year after installation, the installed pieces are delaminating left and right, especially the pieces that got wet. Old regular plywood is still holding up under the same conditions, but this new Menards plywood is bubbling out everywhere. Looks terrible. The whole project will have to be torn down, and all Menards plywood will have to be replaced. An extensive job, all over again, at a very high cost, AGAIN!

I bought 2 vanity tops totaling $1900. 00. They had to be shipped from up north (Minnesota or Michigan) and it would take at least 2 weeks. Two days after I made the purchase I found out I could get granite vanity tops $800.00 cheaper from another company and that company delivered and installed for free. (Menards charged $79.00 for delivery and extra to carry it upstairs and they do not install). I went back to Menards and asked to cancel the order. They charged me $450.00 restocking fee. I knew this was my fault and expected to be charged something but $450.00! The tops had not even been shipped yet. I will never spend any money at Menards ever again. I have since purchased all new faucets, mirrors, paint and numerous other items that total a lot more than $450.00. They are the ones losing out in the long run. No way to run a business. There are too many other places to go.

Never going again. I was run down by some guy that had been sitting on a stool, just to be questioned about why I wasn't wearing a mask. I walked a little farther and saw the sign and told him I am not able to wear a mask but only needed a couple things. He proceeded to get in my face, less than a foot away and start cussing at me. Menards had better learn about rights and laws soon but either way they wont see my business again.

I used to like shopping at Menards.

If you look at the ad, you will notice that the prices are being raised to accommodate for the "11%" discount. After discounts are applied, items are $2.99 or $19.99. These are the prices they wanted in the first place. A tub I purchased 4 months ago for $260 suddenly increased to $288.60. After the "rebate", it dropped back down to $260. They are also betting on the fact that you will not send in the rebate

We went to Manhattan ks menards to purchase washer and Dryer, we found what we like and the price was about $1500.00, they would not wave delivery fee that is a couple hundred dollars, and they want to charge us $40 each to move our old Washer and Dryer. The Lady that was helping us called the manager if he is able to get the delivery fee waved, he refused. Who in the right mind would loose a $1500 dollar business for a couple hundred dollars? Their customer service is horrible. I refused to spend my money there and went to Home depot, we found a better Washer and Dryer and free delivery! Ofcourse great customer service! I will never shop at Menards again!

Had to buy a light fixture online because they did not carry it in the store. No big deal... until we had to return it. It cost close to 400.00 and they would not return it without taking out a 25% restocking fee. I was like, I can see the light fixture hanging up from here, this is not a special order. You have it hanging up in your store. Nope, they would not refund 100 for the restocking fee. Asked both Lowes and Home Depot if they would except and online purchase return without a restocking fee... and they said yep. They would take it back as a regular return. DO NOT SHOP HERE.

My doors I ordered online were delivered to the wrong address - because Menards put the wrong address on the bill of lading for the delivery company. I had to go pick it up and haul it to the correct address and Menards would not compensate me. Also, the rebate checks they offer are only good for in store purchases - which for me does no good because there is not a Menards in my state.

Purchased what Menard's considered a"special order" exterior door, as it was not stocked as an in-store selling item. Required to pay-in-full@ time of purchase. Delay in delivery to store for pick-up, however I stayed in-touch with Yorkville, IL Menard's for pick-up. They restocked they door & did'nt inform me. After week's of emailing customer service, Menard's charged me a restock fee of 25% & the Yorkville, IL Store Manager became very rude when I tried to explain the series of events. I was issued a store credit@ the reduced amount & have yet to receive the merch credit. I guess Home Depot will definately will be my home interior place to shop after how rudely I have been treated & the run-around I received.

Entered the store with no objections. Walked through the store to the lumber desk. Nothing said. Ordered some very expensive treated lumber. Nothing said. About to reach checkout. Employee said I need a mask. I can't wear one. He said to shop on line. Manager hawking me in line till I got up to him. They would not let me buy anything without wearing a mask. Never will I shop at menards again. Being retrumplicans and all I would have thought they wood have lifted the mask mandate. Hope they fold up and go out of business.

The state of WI is open and while menards is open they still require people to wear masks. The rule is IF you can't social distance by 6' THEN wear a mask. The statewide numbers of covid are reducing. The fact that it doesn't spread on material things is proven. The fact is that people who test positive but are Asymptomatic, don't spread the disease. It is also understood that it is generally weakening in its effects on people, as viruses do. So wake up Menards! I see your rating is very low and I know you're not improving it with your panicked response to this. I haven't and won't shop there til you stop this hysteria, although I'm starting to like Lowe's more and more.

Many times this store has let me down. Never mind the "11%" rebate crap, but I ordered online and then cancelled. Of course, a 25% RESTOCKING FEE?! I will always go to Lowes and show my Military ID for an immediate 10% discount. Not sure why I wasn't doing this the whole time. Hello, Lowe's!

I walked all over to find someone to help, no one around. I wanted 10 bags of topsoil but have had back surgery 3 times and it is not easy for me to lift. I went to the checkout and then they sent me back to a service dept. where I assumed they would get help for me. Instead the cashier told me that I would have to load the topsoil by myself and just push it through the front. I bought 2 bags that I could manage, left the store and will NEVER return to Menards. Instead I will go to Home Depot, purchase the topsoil at the register in 2 minutes, go to the loading area, it will be loaded for me and I will be gone in a max of 10 minutes.

I spend allot of money at menards as I have am restoring my 100 year house. Today I needed 2x 10 foot 2" pvc pipes and asked if they could be cut so they could fit in my truck bed of 6' and was told by the plumbing department they didn't cut pvc pipe and did not give me the option to have it cut at the customer service desk. The conversation went downwards from that and I asked for the general manager who told me he would talk to the person but did not take the extra mile to save my business and have someone cut it for me. I left the store with not buying anything and taking my business to runnings whoever helped me load the items in my truck.

Ordered lumber, received warped and rotted product. Store would not resend delivery truck to pick up and replace defective product. I paid Menard $70.00 for delivery, one would expect this problem to be corrected ASAP. After going to the store manager and Guest Service, Menard determined it would not be cost effective for them to correct my order!
In another incident I was missing 3 bags of durabond on an online order. After contacting Menard I never received replacement or refund.
Consumer stay away!.

Stay away from this rip-off store Mernards! Mernards has been running their 11% in store rebate forever and they are just marking all their merchandise up by 12 % to cover it! They are ripping-off everyone that shops there! I spent $754 on my house there and went to Home Depot a few days later to get some more stuff and did some price checking on what I bought at Mernards. Everything I bought at Mernards was 12% more at Mernards then it was at Home Depot to cover their 11% in store rebate!

I saw a kitchen faucet I liked and I talked to a service person and asked if the faucet is in the store. He checks and says that it's not so buy it online. I buy it. At home the box is already opened and opened even the parts bags. I take it back. The department person says the box is fine and if I return it I have to pay 25% restock charge. I got annoyed. I ask for a manager and she gave my money back. Don't buy anything in Menards from online.