MenardsReviews 348

I've shopped menards several times and was told I could get an 11% rebate if I fill out and return their rebate form. This is a scam they out source this rebate to a company that does not fulfill there promo then if you even photocopy this form and eventually get someone to help u they say that it was lost misplaced or not received they assure u that they are taking care of this matter for u but only do so to satisfy your displeasure with this scam actually they don't even do this Guss what still no rebate this is not the place u should shop for any needs there are other places to shop Home Depot and lows are a lot more consumer friendly they don't lie to u to get u to shop their stores they both offer on the spot discounts and have many helpful employees on the floor to help u find what u need. Thanks menards but no thanks you lie Too and cheat your customers I'm good but I won't b setting foot in any of your stores under any circumstances ever and if u come up in conversation I will tell the truth your stores suck wish u could disappear like Kmart and toys r us u wouldn't b missed by me that's for shure

I used to love shopping there several times a week, but not anymore.
They do not have the legal right to force healthy people to wear certain articles clothing or fake' non N95 or higher rated and properly fitted medical apparatus' that don't actually do anything for moral feel goods.

They are a home building supply store chain, not a medical center and have no right to demand people, they have no medical authority over, to do anything above and beyond standard civil decency laws (No, Shirt, No shoes, No service) laws.

I am 100% for people with legitimate personal health concerns wearing whatever personal protection they wish to wear at their digressions, but NOBODY has the right to force me or anyone else to do anything on their behalf.

Anyway, It seems their competition is happy to take my and everyone else money on their behalf since their parking lots are now full and its now menards that's at 1/3 - 12/2 normal traffic levels!

Placed a special order for a large window with two openings took 8 weeks to get the window wich is understandable with Covid 19 but it showed up with no screens, had them installed with a promise from Menards they would get the screens for me 3 weeks later no screens and a total run around from Menards on what has happened to my screens for this window. At this point looks like I'm out of luck on this with no window screens ANY ONE doing a special order on windows check them for screens before you leave pick up they will not get your screens and change the story on what's going on every time you call to check on them Springfield Missouri East store shoppers beware of this!

I was at the Menards on 2015 Walmart Dr, Warren OH *******. I was met with a rude customer service representative Bethany an older woman with blond highlights. I came in about a return or exchange on behalf of a stake light I had purchased from them but lost the box and receipt for it. She said she couldn't find the SKU and implied I did not purchase from there and that I was mistaken. I went to where I had bought the light from in the light area and found where it was sold, the SKU and sale price. She was too lazy to do her job and she just wanted me gone and out of the store so she wouldn't deal with me. When I went back to the customer service desk with the SKU information she came up to me and said "There is nothing I can do for you." When I told her I found the SKU she said "Well you're going to have to wait for me then". She was very rude and unprofessional, I ended up doing the return with a very nice girl named Emily with natural red hair. I spoke the the manager of this Menards and she said she will do more training. But I am appalled at how this woman treated me as if I was stupid and a nuisance. I would like for her to be fired because if that's how she is going to treat me that is how she treats other guests and if that's the case she should not be in customer service. I will continue to complain until she is fired.

I bought a lawn mower 2 weeks ago. I brought it back because i couldn't get it started. The lawn mower took a crap. I returned it to the store they refuse to give my money back. Nor woukd they give me store credit. Because i gas piwered mowers they don't return i had no clue but i will never buy $#*! like that again. Now my mower don't work i need to mow my lawn. I am turning them in to the better business bureau. F menards. Plus i psid cash for it and i had my reciept. They guarantee returns bull$#*!.

Shouldnt get any stars. I have placed an order a month in advance. Only part of the order has been shipped, nothing has been updated, and there is no expected delivery date for the rest because they lost it. I have been working on getting this resolved for at least 3 weeks and now have no faith in Menard's credibility. The customer service representative I spoke to was also extremely rude and no help at all. I'm never ordering anything from them again, they don't deserve to stay in business as this is not the first time this has happened. They might as well close the online option. Go to ace hardware or another smaller business that will actually care.

I wanted to write and thank Menards for the terrific deal I got on my patio door at Home Depot. Yep folks that is not a typo I did indeed type and mean Home Depot. You see I went to Menards over the weekend because I was interested in buying a new patio door. Menards could have received my $2700 purchase but they didn't. You see upon entering the store I was greeted at the door by an associate telling me that masks were mandatory. I could retrieve one from my car or they would be happy to sell me one at the desk.

Being a good red blooded american I exercised my freedom of choice and promptly left the store and went across the street to Home Depot. Not only did I find a door that met my needs but they were offering 15% off. Not the lame "We will give you 11% credit off your next purchase at menards" but an honest to goodness 15% off of my purchase. I got $500+ off of my $3000 dollar door bring it in at $2500... Add the tax and it is $2700 What a Deal.

Thank you Menards... if you wouldn't have had that bogus policy I probably would have purchased something from you and got a far worse deal.

This isn't my first encounter with Menards. As a general rule of thumb I only shop there as a last resort. My original run in with there customer service department was when they refused to refund me for a $3.14 cent 2x4 after just making a $10,000 purchase of lumber. They said it had already been returned. How I don't know because I had the receipt in hand and this was the first time I had been there since making the purchase to return anything. And if you wish to file a complaint there is no web based complaint division or anything. You download a form and hand fill it in and mail it to Menards at WeReallyDon'tCare Street. Somewhere in the US.

I remodeled my house and spent thousands of dollars at home improvement stores and honestly you cannot beat the service of your local Lowes or Home Depot. You may pay a little more but you get people that are helpful and stand behind their product,

Never going again. I was run down by some guy that had been sitting on a stool, just to be questioned about why I wasn't wearing a mask. I walked a little farther and saw the sign and told him I am not able to wear a mask but only needed a couple things. He proceeded to get in my face, less than a foot away and start cussing at me. Menards had better learn about rights and laws soon but either way they wont see my business again.

They enforce the mask BS but didn't follow the essential shopping only guidelines when they were in place and their parking lots were packed. Not sure when remodeling became essential to survive. I ordered a bunch of building materials before this started and it came in after the essential shopping only went into effect so I didn't pick it up because of that and the sent me a letter saying I need to pick it up in 7 days or it would be sent back and there would be extra charges to reorder it. They basically said I would be charged extra if I didn't put my family at risk by not following the stay at home orders. On top of that a 1/3 of my order was the wrong color so I'll probably have to pay a restocking fee to reorder it when the face mask requirements are lifted.

The $400 craftsman lawn mower I purchased threw a rod on the second use. They refused to return it before my taking it to their specific repair shop. The engine block has a giant hole in it. It's not going to work, period. I'm not impressed with this policy or level of service. I will not be shopping at Menards again. Home Depot and Lowe's are much more accommodating, helpful, and understanding of the quality of their products.