MenardsReviews 348

I went to Menards design center to have them help me design a deck. The person I worked with was awesome, but the program Menards uses to tell you what products I needed to build my deck were WILDLY off...12 post holes to be dug, 212 bags of concrete they sold me, then they are charging me to return it, and all the other extra stuff they told me I would need, and clearly didn't! Don't go here and get ripped off! $12,500 in materials I bought and paid for, and probably over $2,000 in stuff they told me I'd need and I don't. The Manager I spoke with, Tom A, was rude and condescending when I told him about my frustration, and refused to help me the the expense of the return. Totally took advantage of me, because if it was an honest mistake that they made, they wouldn't charge me to return the stuff! I trusted them, please don't make the same mistake I did...go somewhere else!

0 star if that was an option. All i can say is I will never never buy from Menards again, I had a 11.00 rebate, I know not much, but the post office lost it, never got it, i requested to have it cancelled and resent. Once I got it, The inconsiderate crooks took 6.00 bucks of the check, Never have I seen something so ridiculous, Home Deport or Lowes would never have done such a selfish thing. Wont recommend Menards to anyone!

Yesterday, I went to the Oakdale Menards to look at roofing shingles and coordinating paint for my home. My son was with me. We shopped and picked out the ideal shingles and paint colors. Unfortunately, a sample of the shingles I wanted didn't have a sample board on the floor. There was a shingke sample way up on the wall. Lucky for me, Mark came along and asked if we needed help. I was reluctant to ask, but thought, why not. I explained I wanted to see my paint samples next to the shingles on the wall. Mark immediately said he could help me out. It was amazing. Love the combination of paint with the shingles, firmed up my decision to get the shingles and paint for my home, that got last year's hail storm damage. Many, many thanks to Mark for being there for me when I needed help. Great service, you are the best.

Saturday as I felt the need to purchase a house plant as my first plant. The plant was priced for 44.65, I said well it's the only plant I can probably afford. And the plant had dried leaves and soil it was the only one I wanted to purchase. When I go to the counter I asked for a discount as it was half way dead and the lady said no. I was like not even 10percent she said no. I am disappointed because plants are a need inside everyone's home and Mr, Menards should be able to understand that a little discount could have saved the dried plant that I wanted to purchase. I was not happy with this experience and hope no one has to go through what I experience with the plant that is not being watered or cared for.

I have purchased house plans and been told that After purchasing they will send plans to their estimators company for material list which was a lie
Now they telling me to pay $299.00 for it
What a scam! I was stupid to deal with Menards. I could get plans elsewhere for the price of Menards with materials list
Don't deal with Menards
Home Depot is got 11 % also and you don't have to purchase for your rebate

Ended up cutting my losses and saving my sanity and throwing the product in the trash. Menards got their money, so they do not care. Dont give them any more.

Management accuse me of placing a box into a slot so that I can get a cheaper price I said check cameras I can't help it if someone put a box in the wrong place and then had the nerve to say God help help with what with her calling me a thief? Yes, God help us, and then, when I asked to speak to the store manager, who, by the way, was younger than her, who by the way, she couldn't speak very good English, which made it very difficult for me to understand what she's asking me for this kit number I don't work here why are you asking me for a skid number horrible just horrible. I can see why they got one ratings. I don't understand is how they're still in business customers are always right. I am totally check the cameras I'm not a thief. I hope that still goes under and God help it go under.

I used to like shopping at Menards.

If you look at the ad, you will notice that the prices are being raised to accommodate for the "11%" discount. After discounts are applied, items are $2.99 or $19.99. These are the prices they wanted in the first place. A tub I purchased 4 months ago for $260 suddenly increased to $288.60. After the "rebate", it dropped back down to $260. They are also betting on the fact that you will not send in the rebate

I needed to return and refund two items that I bought online from Menards. When the items arrived, it was immediately apparent that one of the items was defective, so I used Menards website to request an RMA and return shipping label. Jess V. in Menards Online Customer Service researched the purchase, and quickly facilitated my receipt of a FedEx Return Label. During the brief interim period between my request and my receipt of the return label, I discovered that the second item I had received was also defective. Both of the fragile items, Black Flag "bug zappers" had apparently been severely jarred during shipping. The tube in one of them was completely dark, and the tube in the other one flickered and buzzed. I replied to Jess V.'s email, requesting an amendment to the RMA, which would enable me to return both items with the label I had already received. Jess V. quickly accommodated my request to change the RMA, from 1 item to 2 items, so I could return both items in the original Menards shipping box, using the return label I had already received. I am very pleased with the excellent customer service provided by Jess V., and I will definitely buy from Menards whenever possible.

We went to Manhattan ks menards to purchase washer and Dryer, we found what we like and the price was about $1500.00, they would not wave delivery fee that is a couple hundred dollars, and they want to charge us $40 each to move our old Washer and Dryer. The Lady that was helping us called the manager if he is able to get the delivery fee waved, he refused. Who in the right mind would loose a $1500 dollar business for a couple hundred dollars? Their customer service is horrible. I refused to spend my money there and went to Home depot, we found a better Washer and Dryer and free delivery! Ofcourse great customer service! I will never shop at Menards again!

My story is that we were at the store to purchase a product and that the items we wanted were not carried at that store. The Menard's associates advised us to de a special order. We attempted to return the item and we advised of the 25% 'RESTOCKING FEE'. Here is the real issue: The item was available for purchase from menards.com and if purchased there it could be returned. I politely pointed this out to their "customer service' department and was told bluntly that their is no refund on the restocking fee. Only callous and poor business practices would say my future business was not worth $45.00. I'll never shop there again.

I only asked for HALF the delivery fee back! No- $20 and too bad...
I bought 2 pieces of furniture. I made sure they knew exactly where it needed to go before purchasing. $170 for delivery. They brought the first "lighter" item in, the second "heavier " piece of furniture never even came off the truck.
The delivery guys said no way. $20 dollar refund? They agreed to a service, complete half of the service, but will only refund $20. I Would have not purchased if they didn't tell me "we will deliver it ".
Now I have to pay another delivery for the furniture with a company that will stand by their agreement. You are just a name on a mailing list to them.
This was a personal purchase but be sure, I could have gotten whatever I wanted if I went to my Contractor Rep.
I already cut my Contractor Card in half.
The everyday customer is what keeps the company going.

While purchasing a new wash machine on11/26/2022 I made sure and even asked sales person about the usual 11% rebate on this item and was even instructed where to grab on the way out. Come to find out after waiting 3 months that the rebate offer had expired on 11/23/2022. This I find disgusting that sales staff was not up to date on merchandise and I was under the impression it was 11% as usual. Have done quite a bit of shopping there in the past but NOT ANYMORE! MENARDS SUCKS!

Rented a truck 300.00 deposit told me they put it back on my card when I returned the vehicle, which was a lie it takes 7-10 days, I would never rent again nore would i recommend them I'll use lows next time

Went to menards on Saturday ordered countertops for my home. Got to the register and they double charged me for one item good thing I had not paid for it. I told the lady at the register it was wrong so she called a girl over to cancel the order. One gentleman was nice enough to get it straightened out with. Left the store was going to go to dinner and the people in delivery called and said I never paid for my delivery. I explained to him that I did and paid cash the gentlemen says according to our records u didn't so I said I would go home get the receipt and bring it to menards.10 minutes had gone by and some lady called and said she found the receipt first of all I hate being called a liar. So we went back to menards had a question on my receipt and the same girl that canceled out my order at the register was the girl they called to help me. Her attitude sucked she should not be working in customer service when I questioned the bill she says and I quote what do you want me to do that's not my dept.Ok then get someone that could help me she was so rude and I am done shopping there. I spent over 900.00 dollars in countertops and that's how they treat people. This was at the store in waterloo iowa. I worked customer service for 9 yrs and I wouldn't treat people like that.

Drove 45 minutes from jobsite. Bought 2 pine solid doors 28".
Get to jobsite to install them,.they are 24"! Took them back next morning, told manage the stickers on them say 27 13/16 (28") bet actual size is 24". Someone labeled them WRONG.
3 hours + of my time and gas, and he said he can exchange them but NO REBATE OR DISCOUNT fo THEIR SCREWUP?!?!?!?!?!? Asked for number to regional office, called while there and cannot speak to ANYONE! FILE COMPLAINT BY MAIL OR FAX?!?!?!?!?!?!?!?!?!?!
AMERICA SHOULD STOP BUYING THERE AND BOYCOT THEM AND WATCH THEM GO BANKRUPT AND SHUT DOWN. WORST STORE EVER.
I am a small business owner, I do Remodeling. The store was DALLAS PIKE, TEIDELPHIA WVA...
Will NEVER SHOP THERE AGAIN!

I am used to shopping at Lowes or Home depot, both 15 minutes from my home. But now I drive 35 minutes to Menards. Why? How about being able to find a person when you need help? And that person generally knows the answer. Their wood is head and shoulders above the other two and is also cheaper. I recently needed a single 4x4 to finish up a decking project. Menards was a dollar cheaper, the post was better, and I got an 11% rebate on it. Did I actually save money driving an extra 20 minutes? No. But sooner or later it becomes the principle of the thing.

My buddy and I went to the Peoria IL store to take advantage of the 15% off sack sale. Two employees coming towards us were chatting with each other with no acknowledgment of us passing them. We were in the electrical department looking at can lights. We were right next to the help desk, and there were two other employees standing there chatting with each other, and neither of them bothered to ask if we needed help. If I wanted to be ignored I would go to Wal Mart. At Lowes they ask if you need help sometimes, but at Home Depot a clerk will be on their was somewhere and will greet you and ask if you are finding everything you need. They are great at customer service there! Menards is abysmal! I only go there if I can't find things elsewhere, which is rare. I don't see how they stay in business.