Menards

Received something damaged in shipping. No customer service telephone number. Email and it takes days to respond. Then they says things like you should not have tried that. We can't refund now since you opened damaged item. Four days later

I only give a star to be able to make the review. Buyer Beware! Of Lawnmower buying.
Bought a lawnmower 2 weeks ago today, finally got it out to use today and the string will not pull back. Menards will not take it back with it in original box and receipt! So we now own a $300+ dollar brand new piece of junk.

I am used to shopping at Lowes or Home depot, both 15 minutes from my home. But now I drive 35 minutes to Menards. Why? How about being able to find a person when you need help? And that person generally knows the answer. Their wood is head and shoulders above the other two and is also cheaper. I recently needed a single 4x4 to finish up a decking project. Menards was a dollar cheaper, the post was better, and I got an 11% rebate on it. Did I actually save money driving an extra 20 minutes? No. But sooner or later it becomes the principle of the thing.

Bought my kitchen flooring and cabinets from Menard's. So busy it took a while to get to a designer but once we did the designer took time to show us selections and answer the many questions we had. Pricing was outstanding. Checkout for a first-timer takes some getting used to. Be certain to pick up your rebate slips before you leave the store.

Delivery fulfillment was not too good. The delivery team (outside contracting) was wonderful however, store gave us one date then changed to another. Then store cancelled the delivery due to weather and never told us. Following day they only delivered 1/3 of order and one cabinet was damaged. Day after, we thought we had it all but found out one cabinet was still missing. Delivered after the weekend. Had to cancel the installation for the scheduled weekend.

Overall, it was pretty good and the kitchen looks fantastic!

Our cabinets came in damaged and of the cheapest quality the legs in them broke when ya went to move it. Their laminate butcher block counter tops are vastly overpriced and we asked for real ones and paid for real ones. They sent us the wrong counter tops this was the worst waste of 7000 dollars I have ever seen in my life I will no longer be shopping at menards ever again it's pathetic that you pay for quality and get the bottom of the barrel crap shoot that's cheaper than the shoes on my feet. It took forever to get them and worst than that they had them for a month and a half and never texted or called the measurements were completely off and the staff were so unprofessional it wasn't even funny 1000 dollars for laminate counter tops and could have gotten them from Lowes for 180 bucks never again

The only thing I can complain about is this 11% rebate. I have found that a lot of the employees don't understand it and they give you the price of with the rebate and that was not what I was looking for because honestly I feel that the rebate should be taken off at the registered like Lowe's does don't have to be 11% okay could even be 5% at register or the card. I have waited three years for my rebate that I sent in still waiting. So I feel that if Menards would actually give the rebate either at register or lower their prices or not necessarily give it 11% but maybe try to go ahead and give it at the register that is more or less with the whole situation should be at the register that's where the consumer will save money not have to wait for it I would shop there all the time.

I purchased Medalian Cabinets, and we had a total of 6 base cabinets 4 came damaged and one wall cabinet. We did get the replacements, and they came more damaged than the originals. The finish on most cabinets were horrible. They do not stand behind their products they sell. We have spent almost 10,000 on these cabinets that are supposed to be top of the line they are actually junk below is a picture of just one of the cabinets. When telling the salesperson about it she stated yes, we get a lot of complaints about them. I was so shocked they said that and even though they get a lot of complaints they still sell them and WILL NOT stand behind them. Then I went to return an item to get a store credit without a receipt they said they had to put it in the damage and could not return it for store credit without the receipt but can do it with one. So, I had to spend another 10 minutes to 15 minutes looking for the receipt found it and they gave me the money back. Which does not make sense with or without the receipt you still had to damage it out and I was just asking for a store credit without the receipt. What a joke.

Don't be fooled by their advertising of "saving big money". The rebate they offer can only be used on menards china made CRAP! Their checkout process is awkward and their prices are ridiculous. Do yourself a favor and shop elsewhere. On the occasion that I did go there for a menards exclusive item, I didn't have a mask. Several employees smiled and ignored the fact, but there's always one moron in every crowd on a "power" kick who thinks she owns the store. She cost Menards 300.00 that day and thousands in the long term. I'll never shop there again. Exclusive items or not

Bought a bunch of Christmas stuff online. Got it delivered today and the packaging was so badly done that everything was broken. Seriously considering giving up there credit card and going to lowes and home depot. If i could give a negitive five stars i would

Can I give this location and organization a minus 500? Worst run ship in the lumber industry. Lazy store and corporate management, poorly organized and do not care about their customers, only their money. Didn't think I would every write a review like this, but when this company failed me, they failed immensely and did nothing to rectify. They owe me thousands of dollars for materials not delivered and think they are somehow justified in blaming me for LOSING my order!? Terrible systems and customer service is a complete train wreck.

Frustrating and confused. That's about the only way to explain this Menards store anymore. Before the pandemic hit this store had experienced and informed employees that knew where every item was at in their section and if you needed advice they would gladly help out with useful information but it seems like all those workers were let go and replaced with inexperienced people that don't have a clue about anything in the store. I would imagine it was done to save them money because keeping long term experienced and knowledgeable employees costs money. I go in and ask where I can find a certain item I'm thinking will work for a specific project I'm working on and the employees haven't a clue what I'm talking about and have no interest in helping. It's a shame that Menards would ruin something good just to save a few dollars.

The $400 craftsman lawn mower I purchased threw a rod on the second use. They refused to return it before my taking it to their specific repair shop. The engine block has a giant hole in it. It's not going to work, period. I'm not impressed with this policy or level of service. I will not be shopping at Menards again. Home Depot and Lowe's are much more accommodating, helpful, and understanding of the quality of their products.