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Meetup

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Overview

Meetup has a rating of 1.25 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Meetup most frequently mention customer service, credit card, and many people problems. Meetup ranks 575th among Social Network sites.

  • Service
    72
  • Value
    72
Positive reviews (last 12 months): 0%
Positive
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Customer service is horrible, they don't know the basic integrity and quality of a human being.
How would you rate Meetup?
Top Positive Review

“Meetup.com is Worthless”

Tommy A.
4/2/22

I belong to several Meetup groups but after I've signed up for an event and am on the list to go to an event, it doesn't recognize me as a member and I can't find the events I've signed up for.

Top Critical Review

“Meetup has become an empty shell. And A SCAM, automatically charging you w/o your consent.”

Laura S.
2/26/24

Empty shell; NO meetings, groups in my region: that is exceptional! Northern VA is a nest for hiking, acting, reading, etc. among a high density population with high income. You must do it on purpose to have nothing in this region (Washington DC region). But their website doesn';t inform you of hte number of groups before you have paid. SCAM. Fraudulent practices. I.e: I was charged for a renewal of over $250 in fFebruary 2024 without any warning and certainly without my concern. They became Fraud Central.

Reviews (491)

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Reviews that mention popular keywords

customer service (47)
Thumbnail of user jamesj3210
1 review
5 helpful votes
March 24th, 2023

The fee's for organisers are overpriced.
The members complain about paying $5 for an organisers time, value and organisation? Pathetic.
Too many low quality males everywhere.
The messaging system is poor, no option to delete message, the "event chat" is messy, confusing, unnecessary, not private and horrible.
The site itself is often crashing, glitching, not loading.
The site support is selfish, focused on their own wants and needs.
The RSVPs are mostly lonely indian and arab men with poor communication skills, add no value for others in terms of growth or connection.

Service
Value
Thumbnail of user joev737
1 review
0 helpful votes
March 17th, 2023

Meetup pro trial is being pushed by meetup. If you sign up for the trial... meetup makes it very time consuming to rid yourself of meetup pro. Meetup pro is 2 or three time the already exorbitant standard meetup price of around $200 per year.

Thumbnail of user alanf68
1 review
21 helpful votes
February 9th, 2018

In one of the worst IT disasters ever, programmers committed and EPIC FAIL by allowing management to crush, kill and destroy all the enthusiasm out of the Meetup organizers and mambers who pay the salaries of Meetup.com employees. And Management has cleverly hidden all its employees behind unreachable email addresees and unreachable phone numbers. So most tech support ended Around 12/1/2017 at that point 4 days was typical response time from *******@meetup.com - Since then, each week has extended response time much further. Now, If you send a request to *******@meetup.com you get a robo auto email within 48 hours telling you to check there FAQs - hah, and to re-email them if you don't find an answer on your own, and you get a spin on the roulette wheel of answers/no answers. All because the Narcissistic dictators who commanded the revamp of the website and all apps, did so, with no feedback from users, with no input from users and no Plan B, No concept of reverting back on any front of there assault on users. They removed feature after feature, changed procedures and did the opposite of there stated goal to "deliver a consistent experience across all platforms". In fact, its now less consistent than it ever was. Bug after Bug after Bug, Missing features and removed functionality in every corner of the app, but Management keeps making the work environment one big party for its employees while users and Organizers frantically email again and again. Most Organizers are fed up and message each other and the members pleading for solutions. But the programmers have abandoned the users who pay there salaries. SO Organizers are taking there communities to other platforms like Facebook, sad, so sad, becasue many good groups thrive on meetup becasue users can be anonomous and unindetified on Cancer support Groups, Rape support groups, Spousal abuse support groups and many more things people dont want everyone in the world to know about. We hope Facebook and other platforms are making changes to absorb the disappointed meetup.com organizers, anonymously. Becasue nobody at Meetup.com mgmt is listening to the uproar and nobody in the IT media community has exposed this debacle, yet.

Thumbnail of user laurac69
1 review
8 helpful votes
January 23rd, 2015

I can't pay my organizer dues on Meetup, so I am going to lose my group. This, after I've been on automatic pay for an entire year. And they have no mechanism to take my credit card number other than by computer - and their payment screen doesn't work. Now they are asking me to clear all the cookies off my computer to see if that helps. It's so frustrating. They need some good competition. Is there another website that does the same kind of thing?

Tip for consumers:
Be prepared to spend some time figuring things out...and in the end, you may not be able to resubscribe.

Service
Value
Thumbnail of user jamesm375
2 reviews
33 helpful votes
March 13th, 2020

I am an organizer and pay this site every six months. We as a group have had great experiences in the past, but the site is now SO buggy. The last two events I have schedule theres been major bugs/impediments to creating events, announcing events, posting photos - real basic stuff. I hope customer service responds this time, because if not, I'll have to find another platform. My co-organizer has been able to announce events, but does occasionally have problems too - this wouldn't be a problem if customer service were reliable.

Thumbnail of user aa494
1 review
4 helpful votes
September 4th, 2021

Beware extroverts who've lived in the UK for a long time (or are from the UK) with no friends! Plenty of them on meetup, once you befriend them you will understand their toxic personality is the root cause.

Yep many male organizers who are only interested in talking to the attractive women. One even set up a women's group where's the organizer... dodgy AF.

Lots of desperate men and women looking for a relationship. Many bad tempered and socially inept hosts.

I'm honestly just trying to make some normal friends.

If you do enough you will probably meet some normal people.

Thumbnail of user joyces467
1 review
12 helpful votes
May 3rd, 2020

Really appreciate finally finding others' on-target comments about how awful M'up became for organizers, esp after the WeWork takeover.

And to update: Not only no improvement in sight, after it was announced that someone else bought it ~ during covid-19 I had a huge hassle to get my Organizer fees suspended, plus apparently they'll be increased from $60 to $100 for my small group for 6 months once fees are charged again!

Goodbye M'up! Great concept, but run into the ground, utterly disrespectful of the organizers without whom there is nothing. Alternatives exist, such as uGetTogether, so let's hope they become much better platforms that serve us well!

Thumbnail of user sannak
1 review
3 helpful votes
September 12th, 2021

I've been to both very good and very bad meetups, but haven't found a way to rate them. Especially when there's a fee one would expect it to contain at least the things mentioned in the description.

Thumbnail of user lisad442
1 review
6 helpful votes
July 9th, 2018

Ive had experiences with meetup too! First they charge a lot to start a group but also they took away all my members when I wanted to charge monthly fees and charge my members the monthly fee only if they decided to attend a meetup, but they changed that! Now my pending members were all deleted and I would have to contact all them one by one! It's horrible only left with less than 100 members when I had over 1000! Meetup really does not want us to have members! They are greedy! Hopefully they will change it back to where it was or I may be leaving meetup for something better!

Thumbnail of user stacyh58
1 review
12 helpful votes
January 2nd, 2018

It sucks! Has an organizer I find the "new and improved" Meetup.com terrible. It's difficult to upload pictures, make comments, you can't edit attendance, all features we use to be able to use. You can't see the page sponsors. Sorry meetup but it's hard to manage a page from my phone, especially when many of my page files are already on my laptop. Not sure we will continue to pay for the bad service much longer.

Thumbnail of user williamt1657
2 reviews
3 helpful votes
February 5th, 2022

I don't want your 10 digit password Meetup is not that important and too expensive. Meetup is not a high security issue for anyone. So why they instist on a 10 digit password I don't know DO YOU KNOW? I have passwords I like, they are hard to remember. Meetup is hard to remember.

Tip for consumers:
GET READY FOR A 10 DIGIT PASSWORD THEY WON'T TELL YOU UNTIL AFTER YOU HAVE TRIED TO LOGIN NUMEROUS TIMES

Products used:
I can't use any products anymore because they forgot my password and want me to start a whole new accountor password, WHEN YOU SEND ME AN EMAIL, UNINVITED, THEN WE SHOULD BE ABLE TO LOGIN, since you know who we are. Maybe when you store gold and bitcoins it will matter.

Service
Value
Thumbnail of user jennyj33
1 review
18 helpful votes
April 30th, 2016

I joined several meetup groups and found all were full of leaders and participants that are are socially disfunctional outcasts. For a better experince, just join a legitamate club. Or if you are that lonely, just go to a park and start talking to a bum sitting on a bench. You'll get the same outcome.

Thumbnail of user eval75
69 reviews
98 helpful votes
December 19th, 2019

I think what they have going is good. It gives people a place to go to find activities they are interested in or like minded people to join or learn about. The main reason I gave such a low review is because their cost is outrageous. About $90 for 6 months. Granted you get 3 pages it is still outrageous.

Thumbnail of user marshas68
1 review
13 helpful votes
June 23rd, 2018

One of your groups, Fun over Fifty in louisville KY needs to be heavily supervised as the organizer appears to suffer from mental illness. She "fell in love" with a new member, but kicked him out when he did not return her affection. Then she kicked out those who supported him and those who supported the supporters! She also will not return dues paid by members she has blocked

Thumbnail of user kayd170
1 review
6 helpful votes
December 17th, 2017

I have tried several times to upload pictures today, but they won't upload. I tried with both Edge and IE. The pictures are not very big, and I COULD upload pictures 3 weeks ago or so. When I click on Add Pictures, the screen gets darker and just sits there, with no pictures being uploaded.

Thumbnail of user jons308
2 reviews
11 helpful votes
January 27th, 2019

I have a title for the name of my group and they somehow changed it and now I can't find out how to get a hold of them. Pretty ridiculous. I've also had a few people trolling my group. Meetup is a good concept... just charge a little more if you're not making enough to hire some customer service reps.

Thumbnail of user bradc32
4 reviews
84 helpful votes
March 8th, 2016

So apparently, it is just a bunch of "Like" buttons for your personal interests. It seems like the kind of thing, in this horrible age of instant gratification, consumerism, and hyper-materialism, that people just go in - start clicking away on all the things they would like to do, then never show up to a meet up. Personally, here in SoCal, they are all really too far to drive and be stuck in traffic. Plus, hardly anyone ever RSVP's. Guess they are too busy at other Meetups? Wrong. They are too busy worrying about themselves, and watching reality TV to care about socializing. What a sad more on the decline of our society toward 3x5 mobile screens...

Thumbnail of user michellel110
1 review
0 helpful votes
February 2nd, 2016

Young newbies of PBC is a group that is only there to sell and do drugs. They should shut it down

Thumbnail of user janek14
1 review
7 helpful votes
April 7th, 2014

I have attended a few of the Meetup groups. Most have been very good. The one's that try and sell their business services eg. Workshops, Courses etc. are one's to stay away from, especially when they fail to omit a charge on their 'Meetup Page'. You would think if they are trying to do the 'sales pitch' and generate business, they should pay for the room - as most are in libraries and very reasonable to hire. Very deceptive.

Thumbnail of user rayw34
1 review
14 helpful votes
September 7th, 2015

A recent hike (scramble) into the mountains above Vancouver, Canada turned into a trip from hell. The theme of the day was arrogance, and the condescending remarks began 20 minutes after the meetup group left the parking lot.
The leader of the group was an older guy who didn't seem to be lacking in any social skills, until he attempted to 'educate' the newest member by barking "listen to what I'm saying" less than 30 minutes in. The pearl of wisdom he couldn't wait to share was simply the trail marker. Certainly worth a little awkwardness, I guess.
Never mind that I'd done this same scramble 3 times before. He heard me tell him that. In fact, he only allowed me to join his group because he felt I had enough experience and the right temperament to fit in. Who would have guessed?
An hour later the next lesson was on how to pack an appropriate lunch. Something you'd teach your children, but hey, any information is good information, right?
And on it went. Lessons on how to be a responsible parent, while hiking of course. From childless master to student with two boys. No matter. And then something about how to avoid pushing people beyond their limits, 'appropriate' trail conversations, other such stimulating topics. And all following the theme of arrogance.
Yes indeed, this man had very admirable leadership skills. It must have him taken years to master them, no doubt!
So, finally, nearing the summit, comes the "first real lesson" from master to student. Wind. Yes, that's right, wind. The almight power of wind. The make or break point. How did he say it? "Let me give you your first real lesson."
All prior lessons were rubish, I guess. This was the key you couldn't get anywhere else but from his lips. "Always pay attention to the wind." It's not that I didn't agree. I just couldn't see how anyone might think it was 'my first real lesson.' Crazy me, I guess.
The final straw broke me completely. I totally lost it. We met two young hikers going up as we descended to about a quarter the way down the trail. His commanding 'advice' was to turn around because they simply could not managed it before darkness fell. He seemed to resign his position when they shrugged him off, until of course, in my foolishness, I wished them good luck. Absolutely unacceptable! How dare I do such a thing! Their life was now in my hands, according to my new lord commander. If I'd had a light saber at that point, well, I'm not sure what might have happened. Instead a rapid succession of four letter words spewed out. Verbal diarrhea!
Damn it! Why couldn't I give him a smack down like in the movies, 'yo mamma' style! Pathetic really. Sad. He was the level headed one now, and I was crazy. Nobody coming to my defense! Definitely not his mostly silent and agreeable hiking buddy!
Wake up call. Time to join a debate club!

Thumbnail of user petera40
1 review
10 helpful votes
February 2nd, 2014

There are some pretty good groups on it, but I was unfairly banned from a dating group recently. I didn't fill in the boxes properly because I was not sure what to write about, so I was declined. I did try to do a better job of things the next time I filled in the registration form, yet I got banned. The person in charge is clearly rude and obnoxious. I was reported to the police too, but I felt I just needed her to explain her reason. It totally could have ruined January for me.

Thumbnail of user debrab286
1 review
9 helpful votes
June 13th, 2019

I took over a group that was started in 2013. We meet for volleyball and keep an average of 500 members in the Raleigh, NC area. What we get from meetup.com is an app for a couple hundred dollars a year that does just about what Facebook does for free. Honestly, I have been too lazy to move the group... until now.
They are raising their rates, which is not the big deal as much as I tried contacting customer service to learn more about the increase. Meetup customer service is TERRIBLE, and pretty much nonexistent.
So, if you have a couple hundred dollars to burn for nothing more than a posting site, it is stable. We will most likely be moving to Facebook.

Thumbnail of user lisar20
1 review
3 helpful votes
May 22nd, 2013

It's ok for finding interest groups but the individual customers receive little support if an organiser turns against them for any reason and there's no appeal process allowed. I have had contact with the membership team in NYC over being unfairly banned from but group I'd helped create but meet up are only interested in urging you to set up new groups instead in that area! I appreciate that organisers are busy people but without the individual members, there's no meet up!

Thumbnail of user robinh173
1 review
7 helpful votes
April 14th, 2018

It used to be great, but the new website is infuriating. It's just so much less informative and with so much more blank white space than the old one. Doing my best to move my members off meetup now so I can one day rely on another platform.

Thumbnail of user judim14
1 review
14 helpful votes
January 7th, 2018

I am not normally a complainer but as the organizer of a social meetup, I am totally fed up with trying to use the website and just go with a Facebook page and use eVite. It seems I spend most of my time trying to figure out how to address an issue I'm having and I feel my time is better spent with other things. Currently, I'm trying to figure out how to mark certain people who RSVP'd they were coming to an event as no-shows but am coming up empty. Plus I marked the people who did come and Meetup still maintained the head count for all who RSVP'd including the no-shows that I did not mark as attending!

Also - the site is not the least bit attractive and just difficult to navigate. I think by now (1-7-18) any issues they said they were having/fixing should have been remedied. Meetup is not cheap and I have a hard time justifying the amount we are paying, so it may be time to tell Meetup goodbye!

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