John W.

There is no live telephone or chat support. Requests for support via their help ticket system can be very slow to respond. Responses are often minimally informative. Requests to cancel service are met with responses offering reduced fees and sending a response with specific text to proceed with the cancellation. Meetup service offerings are often confusing, it is often unclear whether the service refers to Meetup Pro, standard, or groups and the roles or administrators or organizers. Meetup Pro services are quite expensive for the added features 2-3x standard fees and are not refundable despite paying for six months in advance.