MDLIVE

Spoke with three different doctors and a nurses in two days. They took all of five minutes to talk at me and did not listen to my concerns. The last one, Philip Bronowitz, MD, dismissed my concerns about a treatment, insulted my intelligence, and spoke with an arrogance that was truly astounding. After two days and numerous phone calls, I still don't have a resolution and I have wasted several hours of my weekend. I wish I could give it 0 stars. Steer clear!

MDlive is a complete scam. The doctors are trying to get fast money without even helping the patient, I hope people think twice before purchasing even one session. I tried a couple of online Doctor apps because I was so sick to even take myself to the dr. I ask the dr. on MDlive to video chat with me so he could see how physically sick I was at the time. He refused to even video chat with me. He refused to prescribe me anything. I made several reports about the situation and every time MDlive stated they did nothing wrong.

Was completely MISDIAGNOSED! I have a history of upper-respiratory infections. Provided history and explained I needed antibiotics. You would think that I was asking for HEROIN! First doctor refused antibiotics, and 3 days later the second doctor would not treat on phone - referred me to an in-person physician for an x-ray...TOTAL SCAM, MDLIVE was paid by insurance and I am fighting for MDLIVE to reimburse insurance for MISDIAGNOSIS!

SCAM! MDLive is a scam! I waited for 8 hours on 12/30/21 for a call that was supposed to be within 3 hours. Never came. When I called them, they apologized and scheduled a call for 8:30 AM on 12/31/21. Never came. When I called them on 12/31/21 saying I never received the scheduled call, they said all they could do was put me back in the call rotation. Obviously, they were never going to call. They took my money up front, but never provided a service. Beware of this scam!

Needed a Dr. last night (in the middle of the night). Daughter nausea and vomiting. Contacted MD Live to have someone help us. On hold for over 2 hours. Then finally to that an appointment would be scheduled for 7:30am. They never called back. Called back only to be on the phone with a person who's command of the english language was not good. Asked for supervison, then placed on hold for 23 mintues, followed by a message that I would be called back.
When will I be called back?
This service is pointless.
I will now contact Cigna and voice my strong concern about your service.
You can be sure I will not attempt to use your service ever again.

Date of experience: May 15,2023

I live in Las Vegas, and the healthcare here is super slow. So, if I want to see anyone with any expediency, I need to use an online provider. My insurance company directs me to this website for care.

I scheduled my first two appointments without issue, but scheduling follow-ups is a nightmare.

Firstly, if the appointment is set up through a request to the provider, the appointment confirmation is sent to you with a time in the time zone they are in, which you don't know because they could be anywhere.

Also, if you miss the appointment because the time is unclear, you will be charged $50 for the missed appointment.

Then, if you request a phone appointment, it could switch to a video appointment on you with no warning, so while you are sitting by the phone waiting for a call, come to find out you need to be in the app or on the website, so there is another $50. Why ask your preference if they switch you to something else anyway?

Finally, even if the appointment ISN'T missed, guess what? Well, they might just say you missed it anyway and charge you another $50.

Calling in and disputing the charges is not a huge deal, but if you want you money anytime soon, then you are in for a treat. Their refunds, no matter if it is their fault, take 45-90 days to process.

Then, if that makes you upset and you want to talk to a supervisor, they send you to a queue that puts you on hold for 10 minutes only to then tell you to leave a message and they will call you back.

I am still not sure how long that takes, as I have not yet gotten a call back.

I am filing a claim with my bank.

I have a sinus infection I know this because I've had this for years and I have severe breathing problems call sleep apnea. I called mdlive spoke to a so-called real doctor. I have explained to him every condition that I had and all he wants to do list prescribe me a sinus spray. I already used to sinus sprays that a doctor prescribed. I have the exact same situation 4 years. I was forced to go see an urgent care center their pawn I got my antibiotic. This took me almost 3 days to fill relief. So here I am for the second time having exact same problem. Mdlive will not prescribe prescriptions over the phone. That cannot be the truth I am once again have filed a complaint I guess the doctor and I'm getting ready to have to get out of here and physically go drive down to a urgent care center and put myself in danger of covid-19.

Decisions are made without involving a provider. The clerks practice medicine without a license. They will lie to you that someone will call and they never do.

My first meeting on MDLive was great. The second one the phone call didnt even go through and I was charged a $50 fee because the call didnt ring through on my end. I tried to asked them if they could fix it or try to push me through to my doctor so I could get a medication refill then suggest I spend another $100 to talk to two other doctors... WASTE OF TIME

I have a billing issue that has been going on for over a month. My insurance covers MDLIVE at 100%, but when I logged onto the website it still showed $44. I spoke to both Blue cross and MDLIVE for 2 weeks and many hours, delaying my care in the process. Nobody could fix it or knew what to do.

Finally I was told by MDLIVE (Janette on 10/27) to just go through with it and I should get my refund once my insurance pays. (Also Sierra on 11/4 said the same thing later). I did the visit on 10/27/2022.

The insurance has paid yet I have not gotten my money back. I talked to Macey today who put in a refund request but said it could take up to 45 days. It seems like MDLIVE is doing everything possible to keep my money as long as possible.

It shouldn't take this long, I shouldnt have been charged to begin with.

Meanwhile the price still hasn't been fixed and shows $44 if I go to do another visit.

Please refund me. I have wasted so much time on the phone trying to get this resolved. It should be simple.

I contacted MDLIVE for Dermothologis on call serive for fixed price of $59 without involving Cigna (my health insurance). I agreed on one-time price without going thru my insurance.
I was truly happy with their services, I requested Lattise prescription, and I received my prescription on Feb 28th 2023. However, I received an email on March 6th 23, from Cigna my health care provider, there is additional claim filed by MDLIVE for my consultation/prescription on Feb 28th 2023. I did not authorized this claim. I just want to warn others to know MDLIVE is a scam, I encourage all customers be well aware of their unethical practices of double charging customers. No wonder we have health care crisis.

DR WAS EXTREMELY RUDE AND ARROGANT. NO NEED TO TALK TO ANYONE LIKE THEY ARE STUPID. NOT ALL METHODS OF TEATMENT WORK ON EVERYBODY. WHAT A $#*!ING $#*!. IM SURE HE TREAT HIS FAMILY THE SAME WAY

Don't waste your time. They are rude and have very poor listening skills. The so called doctor didn't hear a word I said.

This company is only here to scam people. They take your money and then send you to real doctors. They care more about quantity then quality services! If you need help do not go to them! Waste of time and money. Healthcare companies should really research their 3rd party companies better.