Horrible system. Never do it again. Customer service so horrible.
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I have zero trust in doctors now. It's so obvious these people forgot about "do no harm" and are just looking to make exorbitant amounts of money for very little work. Telehealth is supposed to increase access to care?! The first time I used this service the MD overdosed my son on an antibiotic. I filed a complaint but I never heard back because doctors always cover for each other. The second time I used this service the MD misdiagnosed me, didn't prescribe anything and told me to use "Vaseline" FOR AN INFECTED BURN. I ended up getting the CMO to review this case and she said the treatment I received was "inadequate" and gave me a refund. Today I tried a third time, felt it was low risk as I just needed an antibiotic for a very small bite. I guess something so simple hurts their brains too much and the MD hung up on me (no I wasn't being rude) then the doctor sent me a message that I no showed my appt. I complained, someone told me they listened to my recorded call and then they had their medical director call me he told me to go to the ER. For a very superficial scratch are you kidding me? Look I am not high risk I don't have a million of unstable comorbidities I'm not going to pay thousands of dollars and wait 10 hours in the ER for a scratch. The ER in my town would laugh me out of there if I showed up for a tiny scratch. Well, I guess that's one loophole they can always use, the "ER" loophole. Now with it being a Holiday and access to care being so bad in my town I'm probably going to develop a bad infection when I could have gotten ahead of this today but MDLIVE doctors just want to make $200+ an hour to tell people to rub Vaseline on themselves This is the WORST company do not use them for your medical "care" and just so you know I have friends and family that are in healthcare and they have been shocked at the lack of quality MDLIVE offers and told me they are borderline or even outright negligent!