I played hell jumping through there hoops trying to get approved. Then got approved and tried getting payments set and they double charged my bank. Then my order was missing pieces and I still haven't heard if they are gonna send out my missing stuff. Then, then one of the items (alfred lock) quit working already and its only been 5 days since I've had it. I definitely will not buy from here again.
MDG is nothing but nice and courteous. They treat you with respect unlike other places. I find that some others knowing you have bad or low credit hold it over your head and charge absurd amounts. MDG is a class act.
I ordered an Xbox one X and am still waiting for the initial payment to be taken. I called them and spoke to a sales rep and asked when payments are usually taken from accounts. I was met with a response the left me baffled "I don't know, just check back later" I'd like better customer service and knowledge of things the company does. Other than that I'm pleased with what the company offers
Repeated calls to random sales reps produced various answers as to their return policy for computers. Many agents clearly had absolutely no idea what their return policy was. Additionally, emails were not replied to when I requested an update on my order. I waited over 7 business days for a call back and still did not receive one.
My experience with this place was a first but now that I know how good the services is I will. For sure be back Nick went above and beyond to help me get everything situated to get my order thanks again
Hey Shaun, thank you for leaving such a great review! We are happy to see that your first time experience went smoothly and we hope it
Will only get better going forward!
At this time I am very frustrated with the laptop which I purchased. Screen has a weird lol, and will nit connect to wi hi, but everything else in my home does. I will be returning the Leo top, as I've had it roughly a month.
Thank you for your review and we’re sorry to hear that you're not satisfied with the item you purchased. You can connect your laptop to WiFi. If you need some help please give us a call at 1-800-906-0976 ext 352 and we would be happy to help.
I hesitated using any company for financing my PC, but glad I did and went with MDG. The customer support representative I had (Mitchell), was incredibly helpful. The product arrived right on time and after hook up, was exactly what they said it was and was zero hassle. Technoid built a beautiful rig and I'd 100% recommend both companies. Payment plan is easy to manage online. I was worried about shipping but they packed that PC like it was the Hope Diamond.lol Awesome all the way around.
Thank you for the fantastic review, Deborah! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations. We really appreciate you being a customer and we are looking forward to hear from you again.
I've been using MDG for more than 3 years now. I ordered a tv, surround sound, and laptop from them. When my surround sound quit working properly, they replaced it promptly. I enjoyed my experience with them throughout as they have exceeded my expectations. I'm going through their catalogue on what to get next.
Terrible customer service... parts don't match - contacted MDG by phone and email with pictures within 2 hours of receiving furniture to tell them that pieces don't fit - no one could understand what I was talking about and this continued on for a week - was sent to new pieces yesterday which again don't match - unbelievable!
Thank you for your review. A Customer Service ticket ( 2260413) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I have been with MDG for many years now. I have made multiple purchases, with no issues. Great way to get items if you have bad/no credit. Never had any issues with sending emails, calling into customer service. Agents are very polite, and willing to help in anyway possible. Fully enjoyed all products which I have purchased. Will diffidently purchase again.
This is my first time purchasing from MDG. Order a bed, getting everything set up through financing was a bit of work lots of back and forth emails. However, the two guys assisting me have been great and extremely helpful as well as fast with their responses. I appreciate the ability to set a best date for payment myself and that even with little credit history will still finance.
As of now, I will order again in the future.
Looking forward to my king size bed!
Thank you for your feedback, we hope everything continues to run smoothly for you.
Amazing company to work with, credit was awful when I needed to get a new tv, the easy payments, the affordable payments and customer service are outstanding! Will do business again in the future seeing as I've almost finished paying off this one with them!
I love MDG credit program to buy computers. They were very nice and easy to work with in getting your product you order. My HP all in one computer was brand new and not refurbish model. Also there pay as you go is the best I seen in the market
I would give them 5 star service.
They are the only company I feel isn't trying to rip people off with over priced items that would cost at times double at those rent to own places. Also, flexible low payments unlike those other places. It has been nothing but amazing with MDG.
Thank you so much for taking the time to leave the comment. MDG follows pricing set out by manufacturers as well as the market price of our competitors to ensure we stay competitive in the markets, and we also offer price matching so long as the product matches ours! Please let us know what we can do for you in the future.
I have been dealing with mdg for a little over a year now and since my account balance has never changed, when asked about this they say I've missed 8 payments. Not true. This whole time that I've done business with them my account balance has never ever differed. Not to mention if you do the math for a game console with their interest rate you'll be paying for two consoles after your done. If they're going to charge that much interest for their items it should at least be helping build your credit rating but it isn't.
Thank you for your feedback! We would be happy to look into this issue and provide you with more details, Wendi! Please send us your order ID number to ivanav@mdg.com so we can locate the account and investigate further.
As for the interest rate, it is based on your credit assessment and is different for everyone. The faster the balance decreases, the less interest you pay and the more money you can save. In addition, all payments are reported as long as we have your social insurance number on file. Email us your account details or call us at 1-800-906-0975 ext. 370 and we will be happy to review this for you.
I have made three different orders from MDG. My most recent was in 2015 which was a couch set. Today I'm considering purchasing a bedroom suite. MDG makes it easy and convenient they deliver right to your house and do all the financing for you as well. The payments can be arrangement with payments you receive from your job or other places of income.
I would recommend this company if you don't have the greatest credit or just don't want a credit check at all.
Good customer service making sure everything is up to date with your purchase very friendly. I had a good experience and a nice time while I wad being taking care of and all that matters and keeps the customers happy such as myself and will keep me coming back.
Thank you! A happy customer is a loyal customer and we work hard to offer the best service possible. Your comment reaffirms the hard work we put in every day, so thanks for your kind words and we're looking forward to serving you again.
Awesome guys. I will keep working with you guys. The payments installments is reasonable. Nice payment plan including insurance... very low payment. It was delivered today at my house, never opened yet. But I love it. The shipping department took so long to ship. Other than that, everything was quick. Thank you MDG*******
Hey Bayo, thank you for your great review! We appreciate you taking the time to write it. We are happy everything went smoothly and we are looking forward to serving you again!
This company is amazing too work with. It has gotten me products I would have not been able to pay outright for right away! I have 0 complaints, the money comes out of my account exactly when it is suppose to and being a returning customer the process of purchases was so easy+
Thank you so much Jessica! We know the importance of being able to stretch a dollar and we work really hard to offer the best prices and affordable payment plans. Enjoy your purchase and please visit us again soon. We hope to continue this relationship in the forthcoming years.
Very helpful from start to finish. Fast response to my constant emails and nagging questions. Only one time she didn't respond within a few hours, and it was my fault, she'd already left for the day on a Friday. I called customer service and they were very helpful as well. Highly recommend them!
Thank you so much, Stephen! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to serve you again and please let all your friends and family know about us. We will ensure they all enjoy the same quality of service as you have.
Overview
MDG has a rating of 3.1 stars from 5,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352