They're never clear in my terms, they sound like I'm always an inconvenience, they make excuses for one another as in "oh I'm sorry to hear that he may have been having a bad day" like ok? Leave that at the door before you clock in. Rude. Just all around rude. Can't wait to get my things then I won't have to speak with them as much. Cause god damn they're the worst. Can't even track one of my items! Don't even want to call the trash support. Maybe had like one good call. That's it
My agent, Milena, made the entries process way too excruciating and long. It took over 2 weeks from the start of the process to closing to get it to ship. Whenever any complaints were made relating to the amount of time, she just shrugged them off and constantly sighed in frustration if anything negative was said. When I asked to have a manager call me back, I never received a call. Your company has terrible customer service.
Thank you for your review. A Customer Service ticket (2338704) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Not a big fan of leaving reviews for every single thing I buy but since I know others will have questions as to whether this is legit or not I thought I would. The process was fairly easy once I submitted the application and verified my info. That was it. The payment options are cool. I was set up for $29 every two weeks but decided to do $14.99 every week since i get paid weekly. I will be paying off soon since I'm not paying a trillion dollar interest rate like with other companies
Ordering experience was good. It's the process afterwards. MDG holds the money for 5 days after the buyers bank pays and it shows being posted. Then the actual delivery takes forever. As of this writing I have yet to receive the products ordered even though by the time delivery is made 2 payments will have been made. Why doesn't MDG just come out and say 2 or more payments required prior to delivery? Again my overall experience is positive. I understand this maybe nit picking but should not have to wait 2 weeks to receive the order.
I have been purchasing through them for years, I just got a bed and the rep told me the damage was most likely due to shipping but there is nothing that they can do about it because it was not noticed within 30 days...who is looking a bed all day? Wont be ordering from them anymore
We are sorry to hear that your experience with us was not an amazing one, Brianna! We strive to provide the best possible experience to our customers and apologize for the inconvenience regarding this matter! There are strict procedures defined in our General Terms of Use https://secure.mdg.com/content/?type=terms& For any further concerns, you can contact our Customer Care Team directly on 1-800-906-0975 ext. 357.
Hi
I had a rough patch with credit. Etc I heard about MDG so I gave it a try back in 2013 and perfect easy simple and quick. Then again 2015 and again 2017 and 2018 and now 2019. I recommended my brother. He purchases a laptop etc
MDG needs to make sure paper work is correct and for ur own security protection i would feel good about a company who checks paper work well and assure ur safety. For those who had such a bad exp w mdg! Is shocking. I never had an issue with them and my items have been paid on time never missed a payment. MDG! Is our seco d chance when we need something so bad and can't get at the moment. Mdg will safe u a**.
Tks for great customer service tks for all the wonderful products. I enclosed a poc of my first purchase already paid for LG tv. And still working as new.
Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!
I've paid Thousands of dollars for $1200. 00 laptop. Still paying!
I can't get them to stop taking my money, or they threaten to put me through the credit bureau.
Years ago. (At least 3, maybe 4!).
I missed a couple payments. I told them don't try to take money out of my bank mid-month, because there isn't any there. Just charge me a late payment fee and add to the end of my contract.
That's exactly what they would do though. Just do they could charge me NSF fee's, and whatever other fee's their lawyers can find a name for.
Of course my bank charged me NSF fee's as well.
I spoke to an East Indian guy this spring and he said..."Don't worry, you won't have to pay past November".
Now I see they've scheduled the next 5 months of more payments through my bank.
You know what they want?
More and more and more!
It's never going to stop.
Don't do it you'll regret it!
Donny Weedmark
Thank you for your review! We're sorry to hear we didn't meet your expectations. All payments are taken automatically from your account and follow your scheduled payment plan.
If you need to make the arrangements to your account, please contact our Finance department at 1-800-906-0975 x 340 at least 2-3 business days before the payment due date. Furthermore, you can now manage your MDG account completely online, by using features available under My Payments tab. You can give us a call and we'll review your account accordingly.
MDG is a total scam. Overcharge and bait n switch. Cheap crap parts. Cheap power supply cable keeps losing power.
They do not honor warranties. Everything about this company is shady.
Mdg=Mostly Damaged goods.
Easy and quick financing. MDG has been nothing but great. Willing to work with payment arrangements. Very satisfied with their customer service and the value of the product. Definitely worth giving them a try!
Well for the most part, I was a little weary about online shopping. Especially when it comes to rebuilding my credit. However, the reps with MDG were very helpful with getting everything started. I really like the notifications I get when my next set of payments are due, theres no hassle. I would definitely continue purchasing my items from MDG, and will recommend them to all my family and friends.
Kevin
3 months ago my rate was a lot lower, today its 10 - 15 points higher but my credit is better! I dont get it! Product was damaged on the way out to me. MDG would not send a replacement overnight, so i cancelled the order completely. They just seem sneaky to me.
Thank you for your review. A Customer Service ticket (2338257) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I recently ordered a laptop from mdg.com. They were very informative about all the specs of the item. As far as financing it was easy as counting to 3. I'm going on 1 year of their service and I must say I'm very impressed. Some companies raise their prices after certain items sell faster then other's. They kept theirs the same or lower. It's a very good investment.
Sign up for membership yet I noticed that it cost way more then the asking price. There are lack of selection of item and don't really know when I will receive my order because it would take 3 or 5 business days for them to update it which suck for the customer
Thank you for your feedback! You can enjoy membership benefits for 90 days at no cost. Once your free trial has ended, your subscription is only $8.95 a month. Please visit https://secure.mdg.ca/Membership.aspx? for more details or give us a call so that we can look into this for you.
We're constantly looking to update our inventory and add new stuff. Your order is invoiced and we've sent you an email with shipping details and tracking number. You can also give us a call at 1-800-906-0976 ext 352 and we'll provide you with more information.
MDG promotes time and time again shop now save later. After a recent purchase they refused to honour that commitment. Belligerent agents do nothing to help and take advantage of the fact you have already signed a purchase contract. This company has gone desperately down the toilet in recent years
We're sorry to hear that you had a poor experience with our Customer Care Team, Glen! We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. Your feedback is much appreciated and will help us improve. We would like to assist you regarding this matter, please reach us directly on 1-800-906-0976 ext. 370.
Ordering is easy and even if you have bad credit they are willing to work with you to get you what you need! I financed a TV after my bankruptcy and all they asked for was some pre-payments in good faith! Love these guys, will definitely use again!
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Over the past 4 years i have purchased 2 samsung tvs via mdg and it has been a pleasure! Payment flexibility. Ability to push a payment to the end of the contract. Representatives are quite friendly and polite.
I have also recently purchased a queen sized mattress set which was delivered by the brick. The 1st delivery was not even what i had ordered and the second looks like it however i asked for firm and this bed is very soft. The material covering the top of the mattress has detached from the mattress itself so it makes bumps.
In all for electronics i am beyond pleased and mattresses i guess its to be expected when ordering online and not going to a store.
They are carp paid for a TV today and after paying having to go through another verification process... which literally every step of the way is been like this... I had to pay 299 for shipping and handling and having to wait 9 days maybe longer on my TV. On top of that it could take 3-5 business days before the verification department will contact me its a complete scam I feel like at this point all this after taking the money out of my account. Benjamin. And Andy... no help at all I don't even know if this company is in this country at this point
Thanks for your review! We're sorry to hear we didn't meet your expectations. Being a financing company we must take precautions when lending to prospective customers and our terms and conditions state that we may ask for more detail at any time. Information provided in the application and your income needs to be verified so that we can set up a customized payment plan. For more details, you can contact us at 1-800-906-0975 x 357.
Just an all around pleasant experience. Products are top of the line. First person I talked to was amazing, helped me through the whole thing and is the reason I bought threw them. Shipping is fast coming from Canada.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience;
I have recently ordered a few items from MDG.com and let me tell you they made all seem so easy. First of all the process is quick and the verification as well. My package is on its way and cannot wait to receive it. I will certainly do business with MDG.com in the near future.
All the reps from every department from sales and finance to verification were extremely helpful and polite. The only complaint I could possibly have were that they sometimes left me on hold for quite awhile but honestly that was a non issue and I am very satisfied with my experience and purchase. Thank you MDG!
Thank you so much for your review. It’s important to us that our customers are more than satisfied and we're sorry to hear you waited on hold to be served. We apologize.
As a matter of fact, we hope to continue this relationship in the forthcoming years.
Overview
MDG has a rating of 3.1 stars from 5,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Justin, we are so sorry to hear you are having a bad experience dealing with our staff. We strive to always provide an excellent service to our customer and we regret to see this wasn't the case this time. We hope everything turns out fine in the end. Let us know if there is anything else we can assist you with!