Product order is okay but site says free shipping and we didn't get that in our area? Also made payments on product before it even arrived which took over two weeks to arrive. Overall experience was okay need more CSR that speak better English too!
Started off excellent. But after paying the deposit, took 6 days to verify that my payment cleared, even though I had linked my bank for them. I was told my items would ship on Wednesday... 2 days later account now shows order is processing again. If you're ordering as a gift as I did, plan FAR in advance.
Thank you for your feedback! We're sorry if the time to process your order left you with a negative experience but as we're an online company only we must take precautions when lending to prospective customers as is different from financing in person. It takes 7-10 business days to receive the order from when you've completed the verification steps and we've received your 1st payment. We hope you'll enjoy your order and if you have any concerns feel free to reach out to the company. We're here for you anytime.
Everybody I worked with was very professional, especially Drew, who helped me every step of the way and was always quick to respond. Shipping takes a little while, but if you're patient it's really not that bad. I'd always recommend MDG!
Thank you! Drew is a great asset and we're happy to have him in our team. Hearing that he helped to make your experience such a positive one, means a world to us.
We're looking forward to serving you again.
Awesome customer service and surprisingly quick. Although I do have a feeling they are motivated individually by selling the extended warranty as if they make an incentive. Nothing wrong with that, I have actually been in such jobs. But really great overall. Oh and the "minimal amount of words" required to even get through this is a bit pushy. But I give you guys 5 star's, it was completely painless. Thanks again guy's
Thank you for taking the time to leave this review. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us.
Ed was fantastic to work with, only reason for 4 stars not 5 is shipping, I'm sure the holidays may have slowed it up a bit, but I'll have made 2 payments before I even get my product. Can't review said product yet because of shipping!
Thanks for the review! Ed will be happy to hear your feedback and we'll use it to make us even better and improve the shipping services.
Let us know if we can help in the future.
Besides a little language barrier quick and easy. Supper excited to get my item. As promised first payment then shipped. Tv to arrive soon. Love how they schedule the delivery to make sure you are home
Thank you so much for taking the time to share your experience. We're delighted to hear that you're satisfied. We're here for you anytime.
This transaction could not have been easier! Being a return customer everything was handled online, making MDG's already simple process even easier! Love the phone, it was just as described and fits my needs perfectly. Thank you MDG.
I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.
Thank you for your kind words, Keith! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
For people like me that needs stuff and cannot afford paying it all at once, provides you with an affordable every 2 weeks charge. And could enjoy the great quality of the products MDG provides.
I will surely order again.
It was my experience and discover. I don't get mail from Bill collector any longer. Since the idea of save a tree came into effect, ever bill is on your computer. Making the process for verification of address at Mdg very hard and time consuming. Thinking to myself, is there not another way? Example: Mdg would not be able to withdraw funds with out the correct information. Such as "address match"! The fact is, my bank Scotiabank will not process if you do not have matching information. Again,, addresses are required in all online banking transactions. I hope this will assist me the next time I order from Mdg.
Thank you for your review. A Customer Service ticket ( 2204832) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Incompetence at its finest. This is the last place I would order anything from. Send documents and they play it out for 4 days, then ask for it again. What a clown show. Do yourself a favor, go elsewhere.
Thanks for the review! We do this for security purposes and there is a reason behind every request. Our terms and conditions state that we may ask for more detail at any time. We have been in business for many years, and just recently celebrated out 30th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person. You can contact us at 1-800-906-0975 x 357 so that we can locate the account and provide you with more details.
I came across MDG's ad on facebook and thought, Oh, another one of these ads. I went to their site and seen some great looking products at very competitive prices and thought why not try! The rest is history. They were great people who answered all my questions and provided me with fast service. I would highly recommend that everyone gives MDG a try! I am sure you will be glad you did!
I have been using MDG for all my electronic needs for the last few years, have always had great service, good products. The site is easy to use, log in, shop, pick what you want, order and pay, done. Everything just happens smooth and easy. Big thumbs up from me!
Thank you, we hope everything continue to run smoothly for you.
I've been an MDG customer for a year now. Easy to interact with, and friendly customer service. I will use MDG again to finance my tablet next. It's great that the loan can be paid off at any time without penalties. Thank you so much MDG
There were people that called to walk me through every step, it only took a few days to set everything up. Additionally, nobody has called to sell me anything else since, so they've been respectful of not bothering me. I plan on using them again once I pay off my current purchase, which you're allowed to do ahead of time if you want!
Have less than perfect credit, it did not matter. MDG Helped me along the way, getting me approved, and an awesome computer for a price that easily fits into my budget. Love the company and will definitely shop more in the future. Highly recommend to everyone!
To be honest, the paperwork takes time, but the reward is worth it. The phone calls, email support through it all went great! Then, TV, XBox, and Laptop delivered. Easy small payments. Manageable. I am ready for my next purchase!
I've been very pleased with the products, customer service and payment plans available through MDG. They have made purchasing very pleasant indeed. I plan to keep dealing with them for future purchases. Thanks
Thank you! We are very delighted to hear.
Overall A+ service... had two separate orders total of seven pieces surprisingly all of them arrive the same day less then two weeks. Im very Satisfied once I get these orders paid off looking forward to my next purchase(s)
Thank you! We are happy to hear
Great overall experience, product came in 1 day late due to delivery company being flooded.
My sales rep Ed was a prince and very patient and informed me properly.
Financial departement made everything clear and easy to understand.
Looking forward to give MDG more business!
Thank you for taking the time to leave us your feedback. Ed would be excited to know that you enjoyed his service! We will definitely share this with him.
As a matter of fact, we hope to continue this relationship for many years to come.
Overview
MDG has a rating of 3.1 stars from 5,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. A Customer Service ticket ( 2275679) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352