MDG has a rating of 3.68 stars from 5,373 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 7th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.
Careless driver with MDG trucking, LLC cab and a rental 3892348. 4/11/24 in Florida ran family off road. Reckless, careless. Should be arrested.
I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.
Careless driver with MDG trucking, LLC cab and a rental *******. 4/11/24 in Florida ran family off road. Reckless, careless. Should be arrested.
We are very sorry to hear about the concerning incident, Randy! However, we must clarify that our company (MDG USA Inc) is not associated with MDG Trucking LLC.
I really like my set received it quick, nice looking solide easy to follow the instructions took me 20 minutes to have my set ready to use. Very happy with my purchase
Thanks for sharing your experience with us, Nicole! We're glad to know that you're satisfied with your purchase. We are looking forward to hear from you again.
I DONT Recommend This place!
😡😡So this place went through all the process of checking credit and everything getting me approved. Getting it ordered together and at the last minute. Denying me of my credit after I've already been approved so I would say double check into this place because they were real slow about getting back to me. Maybe it's because I live in Georgia. They were rude and didn't want to. At like they wanted to do business with me but out of the blue they canceled my order.That's crazy.So I would say double check this place out before you do business with them.
We are sorry to hear that your experience with us was not an amazing one, Tommy! You were conditionally approved for financing with MDG. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order.
Played me in every way possible with thinking I am getting this and that then deny me. Waste of freaking time!
We are sorry to hear that your experience with us was not an amazing one, Tro! We strive to provide the best possible experience to our customers and apologize for any inconvenience that this may have caused. Customer's pre-qualification is not considered a final approval decision. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order.
Hello, MDG is disrespectful, not mindful at all,and don't care for Americans. I worked I. CUSTOMER SERVICE for years and never experienced anything like these people. I recommend staying away from this company. Not because of my situation, because you never know who these people overseas or in another really are. Probably dangerous. But those people go to jail too.
Tip for consumers:
Full of dogsh**!
Products used:
None
I've been a customer for awhile now. There rates are outrageously high, there delievery and wait times are very lengthy, the begining was quite the hassle, I'm paying out the remainder of my balance today and never looking back. I suggest no one uses this company as you can buy the same product in stores for cheaper.
Thank you for your feedback! We're sorry to hear that we weren't able to meet your expectations. We work really hard to offer the lowest prices and make the shopping affordable and possible for everyone. Additionally, we carry an open term loan and you can make extra payments or pay in full anytime. The faster the balance decreases the more money you'll save.
Always a pleasure. Quick simple, fast shipping. I've made 4 purchases from tvs to bedroom sets, good quality.
We thank you for your rating, Kristopher, and are equally glad that you had such a great experience. We are looking forward to hear from you again soon.
I purchased a laptop and that was fine, but after the purchase they continue to charge me $9 monthly - when I called to inquire about it I was told I couldn't get a refund although they'd just charged my card less than 24 hours ago! A supervisor hung up on me and when I called back 30 seconds later I was told there was no supervisor in the office! I will never EVER purchase from them again!
Products used:
Laptop after a purchase is complete it would be wise to reach out to the consumer to remind them of this ridiculous monthly $9 charge so it can be cancelled or continued
The information these people want is ridiculous. Do not buy from. Go somewhere else you will be much happier.
Thanks for the feedback! We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. We have been in business for many years and recently celebrated our 29th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online-only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.
My experience as always with Mdg was excellent It is easy to get my order taken care of and there follow up is always fast and reliable
Thank you for the positive review, Cheryl! We are delighted to hear that you had such a great experience with us. We are looking forward to hear from you again.
They got all my personal information including banking which include my name and address and then they asked me to send picture of me to verify my address, then why the hell did i include all those personal information about me which included my address and full name in my own back statement? I say cancel my profile and delete all my personal information, cause this site sound shaddy for asking my all those thing a normal site would never ask!
Thanks for the review, Lorenzo! We do this for security purposes and there is a reason behind every request. Our terms and conditions state that we may ask for more detail at any time. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online-only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.
When you order something takes too long for tracking and actual date on when you will receive merchandise. It is way too vague. We as customers would like better information so we can plan for it..
We are sorry to hear that your experience with us was not an excellent one, Diane! The items are shipped after the order is invoiced on MDG's side. It takes 1-5 business days for the Marketplace Seller to ship and provide the tracking information. Your feedback is appreciated as it help us improve our service.
MDG promotes time and time again shop now save later. After a recent purchase they refused to honour that commitment. Belligerent agents do nothing to help and take advantage of the fact you have already signed a purchase contract. This company has gone desperately down the toilet in recent years
We're sorry to hear that you had a poor experience with our Customer Care Team, Glen! We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. Your feedback is much appreciated and will help us improve. We would like to assist you regarding this matter, please reach us directly on 1-800-906-0976 ext. 370.
I had trouble getting my bank verified but it was probably because I usually use secure browsers. I'd like to be able to make additional payments online but understand that I need to call the finance department to make extra payments. I suppose having the question answered up front is a good thing.
Thanks for the feedback! We really appreciate your business and look forward to serving you again.
Waiting for product to arrive. Customer service was very helpful.
We are so happy that you enjoyed your experience with us, Marc! We appreciate the great review and look forward to working with you again soon.
I know this is for people with bad credit. But, instead of selling a $700 tv for $700, plus interest, they took a tv I. E. the RU7300 Samsung curved tv 65", that costs 699.99 on Samsung's website to buy for $1149. 00 PLUS interest. So, you pay $1800 for a $700 tv. I did not buy from them, please, do some research. Don't let them screw you for $1100 on a tv.
Thanks for the review! We’re working alongside our clients to find the right payment plan that matches their financial situation. Our financing programs ensure that you don’t delay your purchase due to cost concerns by offering you a different payment plan tailored to your budget. The prices are created with affordability in mind. We partner directly with the vendors and our Product Managers keep prices low by the following manufacturer suggested retail prices. You get fair, competitive prices, the same as you would get if you were shopping at a big-box retailer.
The company os good but over prices there items. I would suggest they lower the intrest rates just slightly to make it more appealing.
Products used:
Fridge computers and tv.
Thank you Kelly, for taking the time to give us your feedback! We really appreciate it as it helps us improve our services. Interest rates vary and are different based on credit assessments.
I managed to get a good phone for a good price from them and I have not had any issues with it. I alter bought a headphone for the same phone and they all work great. I think that I will be buying more items in the future. The delivery time was good and I like it. Keep up the good work.
Thank you so much, Omer! We're so happy to hear that you enjoyed your experience. As a matter of fact, we're looking forward to serving you again.
I hesitated using any company for financing my PC, but glad I did and went with MDG. The customer support representative I had (Mitchell), was incredibly helpful. The product arrived right on time and after hook up, was exactly what they said it was and was zero hassle. Technoid built a beautiful rig and I'd 100% recommend both companies. Payment plan is easy to manage online. I was worried about shipping but they packed that PC like it was the Hope Diamond.lol Awesome all the way around.
Thank you for the fantastic review, Deborah! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations. We really appreciate you being a customer and we are looking forward to hear from you again.
These guys are great., product is of good quality and their delivery times are on point
We are so happy that you enjoyed your experience with us, Dee! We appreciate the great review and look forward to working with you again soon.
I'm missing so items but other than that I'm ok it's a great way to build your credit score fast with this company
Thanks for the review and for giving us a shot! None of our achievements would have been possible without you and your support.
I recently purchased a 2 piece living room set and a 65in tv the process was somewhat drawn out nevertheless my delivery is scheduled for this Tuesday I will be sure to add more to the review at that point or shortly after
Thanks for the review! We hope you'll enjoy your items. Let us know what we can do for you in the future.
WARNING: DO NOT Give this company your personal info!
Extremely shady company with bait and switch business practices. Was approved to spend $2,500 only to be told I need to make a large down payment stretched over 3 months BEFORE they would even ship the product. Since I am buying these items as gifts for Christmas, it makes zero sense to make payments on an item I wouldn't even have possession of for 3 months.
I have a good, stable and tenured job with great income, and established checking accounts with positive history. I have been approved for virtually all lease-to-own programs I have applied for before and after this transaction, such as Aarons, Quadpay, Afterpay, Flexpay, Klarna, Rent A Center - you name it. In my entire life and history of using lease to own, all of those company's verification steps never once flagged me to make some sort of odd down payment schedule without receiving the product/s. So there should not have been any issues with MDG if they were a legitimate service.
I find it extremely suspicious that they did not tell me about the down payment requirement until they obtained all my personal info and waited until I signed all of the paperwork. I was literally told at the very last step. I honestly am surprised no one has started a class action suit against them for this type of deceptive business behavior (to which I now will be looking into). Stay away at all costs, it is a huge waste of time and a way for them to harvest your personal info. I have used lease to own my entire life (I have never missed a payment with any company in my life) and this is by far the worst company I have ever dealt with. Zero stars.
Thank you for your review! We're so sorry to hear about your experience. Generally, we only ask for one payment to be made prior to shipping, however, sometimes a series of payments is required first. This can be requested for various reasons, such as something in the supporting documents or if there missing information from the account that flags the file. If you decided to cancel, the refund will be posted and you will see it in your account within 2-3 business days. Please email us your order ID number at ivanav@mdg.com so that we can locate the account and follow up.
Looking forward to hearing from you soon.
Do not spend your money with these dishonest people, my order was cancelled for no reason at all, they try to make me believe my bank declined the payment when the money was there 3 days early,payment was supposed to be made on Wed it never came out of my account, I spoke with Mary the day after Thanksgiving she said my payment would come out the following Monday still no payment deducted so I call and now Mary doesn't remember the conversation they are so full of it.Do Not Waste your time here all they do is lie, I should have listened to the reviews
Tip for consumers:
I recommend no one do business with these people
We are sorry to hear that your experience with us was not an amazing one, Lionel! The payments were scheduled in a weekly frequency starting from November 15th, 2023. As per the policy, if you fail to make any of your down payments on time, the order will be cancelled. Unfortunately, the November 22nd payment has returned as insufficient banking. The refund for November 15th payment has been posted. We apologize for any inconvenience that this may have caused. For any other concerns, you can reach us directly on 1-800-906-0975 ext. 357.
Most friendly customer service and fast delivery considering the pandemic. Everything was way easier than I thought it was going to be. I am so happy. Thank you!
We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team!
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you for your kind words, Keith! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.