MDG has surpassed my expectations when dealing with financial services, fast, friendly, professional, and if I had questions about products, service representatives had answers in no time. Strongly recommend this company if financing is what you need! Happy shopping -
-Brent Chambers
Will be ordering from them again. Awesome customer service and fast shipping. Packages arrived no damages. Everything was intact exact ordered items. Payment plans to suit my life style and financial situation.
Since the first time i purchased till right now. You guys always help me out and are attentive to my purchases. I appreciate it a lot only wish you had a selection on video games other than that really great service.
We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. None of our achievements would have been possible without you and your support. We're constantly looking to improve our inventory so let us know whenever you're ready for a new order. We would be happy to serve you again.
Everybody I worked with was very professional, especially Drew, who helped me every step of the way and was always quick to respond. Shipping takes a little while, but if you're patient it's really not that bad. I'd always recommend MDG!
Thank you! Drew is a great asset and we're happy to have him in our team. Hearing that he helped to make your experience such a positive one, means a world to us.
We're looking forward to serving you again.
Awesome customer service and surprisingly quick. Although I do have a feeling they are motivated individually by selling the extended warranty as if they make an incentive. Nothing wrong with that, I have actually been in such jobs. But really great overall. Oh and the "minimal amount of words" required to even get through this is a bit pushy. But I give you guys 5 star's, it was completely painless. Thanks again guy's
Thank you for taking the time to leave this review. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us.
Besides a little language barrier quick and easy. Supper excited to get my item. As promised first payment then shipped. Tv to arrive soon. Love how they schedule the delivery to make sure you are home
Thank you so much for taking the time to share your experience. We're delighted to hear that you're satisfied. We're here for you anytime.
I understand Im going to pay more because of past mishaps, but this is definitely far from a cheap option. Not only are the products marked up, but shipping was about $100 and the buying process takes forever
Hello,
Shipping cost is based on several factors such as weight of the item, your location, width and length of the box.
We offer open loans which mean you can pay off the balance at any time, make additional payment or increase your pre authorized payments at any time.
Once the contracts are signed, It felt like they could care less If was a customer or not. STopped answering phone calls, no returned emails. Countless other business issues that raise the question on your ability to deliver as advertised.
Thank you for your feedback! It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. Your order is invoiced and we've sent you an email with shipping details. If you have additional concerns please give us a call at 1-800-906-0976 ext 352.
They are easy to speak with, friendly, helpful, and have great products for low weekly or bi-weekly prices. Can't recommend them enough. They ship quickly as well. Only recommendation would be more variety of products, other than that, 5 stars!
Thank you for taking the time to write this review! Your recommendation and satisfaction mean a lot to us. Additionally, we're attending to your needs and looking to update our inventory with new items.
These people are SCAMMERS! Just read a review where the auto bot explained it needed banking information such as username and password. It's either a scam or an extremely careless company. Avoid either way!
Thank you for your comment, Jeremiah. MDG has been in business for decades and has helped millions of happy customers. Being a financing company, we need to verify all your information, including your income. By providing your online banking credentials, you protect your bank account information and confirm your identity. Your information is secured with 256-bit bank-level encryption and we will never be able to see your login credentials. Alternatively, you can provide your bank statement and we will be able to verify your account manually. If you have additional questions or concerns, do not hesitate to give us a call at 1-800-906-0975 x 357.
Tried to be an honest and upfront customer and they only made excuses to delay shipping by over a month. Just ridiculous that when you already have my banking information, my first payment and right before you ship you put a hold on my account. If this is how you guys treat new customers I can't imagine how awful the service is with existing ones. Do not shop here. It was easier for me to get a personal loan worth way more than what I was purchasing. It's electronics, it should not be this difficult and annoying to make a purchase. So much of my time wasted I'll never get back
I am so Thankful for reviews. This saved me, the reviews on customer service should be of great importance to the company, and should take pride in making satisfied customers. Without us you don't have a successful business
Thank you for taking the time to leave a review. All companies have both positive and negative feedback, and we strive to provide the best service possible for our customers. We take your comments seriously and will continue to work hard to improve the customer experience.
I can already tell cancelling isn't going to be an easy process. It's going take at least 4 weeks before my order even ships. I decided I didn't want to wait that long. And so far all I'm getting is the run around. They don't tell you the process until after you've signed everything and given them your information. I'm predicting a long battle ahead of me
We are sorry to hear that your experience with us was not an amazing one, Greg! Please provide us with your person ID number, email address or phone number to marijar@mdg.com, so that we can locate your Account and look into the issue closer. For any further inquiries or assistance, please reach us directly on 1-800-906-0975 ext. 357. We hope that we'll have a change your make your experience a better one.
My order came from Amazon and was an off-brand that had I have ordered from Amazon directly would have cost less than half as much. I have been a long term mdg customer, but wont be using them again. If I wanted a crappy amazon product I would have ordered it from amazon.
Thank you for taking the time to write a review, Jennifer! We appreciate your comment and regret to hear that you were disappointed with the value of the item purchased. The item was sold and shipped by one of our Marketplace sellers. While prices on our marketplace can vary based on seller discretion, we aim to provide fair and competitive pricing. We understand your concerns and want to ensure your satisfaction. Please reach our Customer Care Team directly on 1-800-906-0976 ext. 370 so we can assist you further regarding this matter.
First time with MDG and I am very satisfied.
Amazing Customer service. Effective and fast.
Received my product in few days after got approved.
They are very Helpful and you do not pay more than the product value.
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
This place is a scam, they approved me for $2300 even though my credit is poor. I placed the order, they took out my money from my bank account and then cancelled order with no notice or reason. I don't expect to ever see it again... Best I can do I think is worn others unfortunately.
Thank you for your feedback! Your order has been cancelled because of specific reason and our agent will be in touch with you to provide you with more details.
Ordering was easy and then……. Phone calls not returned, changing amounts of payment, changing delivery dates, and no answers. Days later after two payments sent finally able to reach "my consultant", we just need one more large payment and then we can process. Ridiculous, was finally able to cancel the order!
Thank you for taking the time to bring this to our attention! Everything is transparent, nothing is hidden and we're really sorry to hear about your experience as it's not consistent with our standard of care. Please send us your order ID Number at ivanav@mdg.com so we can locate the account and investigate this in more detail.
Good computer for what I am using it for. Price doing financing is crazy though compared to buying it out right about double kind of steep probably will not get from here again! Jesse James wore guns when he robbed people!
Thank you for your review.
Please keep in mind that it is an open loan and you can make extra payments, pay the account off in full, or increase your payment to help decrease the balance so you can pay it off faster. This will also help you to save money on interest at the same time. If you have any questions please call the finance department at 1800-906-0976 extension 340.
Was asking basics question about a computer I saw on website... the "Sale SPecialist" Ivana was unable to answer them... and then she stops answering my Email.
They just want your money with at ridiculous interest rate. Buy from somewhere else.!
Hi, Lesly. We are sorry to see your review and invite you to privately message us to see what we can do improve your experience with us.
Was pretty impressed at first. However I specifically payed extra for 3 day shipping, now it's been 2 weeks and still don't have my TV. Love the Nintendo switch, would of been better both at the same time. I don't understand why you guys use two separate companies to deliver packages it makes no sense.
Thanks for the review! We'd be happy to look into this and provide you with updates about your order delivery. Please send us an email at ivanav@mdg.com including your order ID number so that we can locate the account. For a faster service, you can follow up with our customer care department at 1-800-906-0976 x 352.
Overview
MDG has a rating of 3.1 stars from 5,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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