I love this company. I have been with them for awhile now, and I only have good things to say about them. The products are awesome and the Customer service is EXCELLENT. I was served by Nick this morning, in sales and as always super excellent service. Thank you so much! Keep up the great work guys!
Friendly service. Very helpful through the process. Love the products and prices. Delivery was earlier than the estimate. I wouldn't have been able to get all the goodies without the help of their financing. I ordered two smart home packages and a entertainment bundle which included an Xbox one s, Samsung sound bar and a Samsung 58" smart TV. Thanks again. You have one happy customer.
Awesome service. Better than the first 2 times ordering. Super fast! I've purchased 4 items, while the first 2 orders took a bit longer these last 2 were processed shipped and recieved in 5 days flat! Definitely recommend
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.
I have a 60" smart tv and a laptop, which are both almost paid off, at which point I'll be getting a 75" tv from them, the flexibility and low payments have always worked for me, and i never really had an issue with, but when there was a situation i was able to get a quick answer by phone, and my emails were always answered. Unfortunately I've messed up my credit over time, but MDG gave me a chance and i never let them down.
I have been through a divorce and was unable to get credit anywhere, yet didn't have a large sum of money to put out to purchase a TV. This business was a God send for me! The Customer Service Department is so helpful and caring! They didn't make me feel less than and welcomed me with open arms. I felt comfortable talking with them about my situation and they did everything to secure a loan that I could afford. I will shop with MDG in the future for sure and I have recommended it to my family and friends.
Sincerely,
Sheri Alves
Received my item when expected. No problems at all. I love my tv and I will probably pay it off early and get something else from MDG. The biweekly payments are really affordable, fit perfectly in my budget.
Thank you for your review. We appreciate it.
I purchased products from MDG in 2016, Everything I purchased( Television, the Stick PC and a laptop) and my family has enjoyed them thoroughly. The process to begin an agreement was painless and billing has been a breeze. I'm happy that I have the option to pay off as quickly or as slowly as I need to. MDG made it easy for me to stay within my budget and provide entertainment for my family. I would do business with them again. Customer Service has been great.
MDG has always gone over and above with the customer service, we went back at Christmas and bought our 2nd item through them and received it 5 days ahead of schedule. Love that I can log into the website at any time and see my available credit and how much I have left owing. I have recommended them to others.
First let me say that i got a hefty discount on the laptop i wanted, which is great. But i've had to reach out to them multiple times instead of them reaching out to me for verification... so i'm finally at the end of my order, sent bank statements and all that good stuff... now it's been saying theyre waiting on my bank to approve my payments... like what? Why does my bank have to even approve that lol. I placed my order a couple days ago, I'm sure i'll owe a payment before i even receive my product. Sad.
Thanks for the feedback and we're sorry to hear that the process was too slow for you. Income has to be verified and we need to receive a bank confirmation that the payments went through. Please to understand that we're an online company and must take precautions when lending to prospective customers. You can send us an email at ivanav@mdg.com including your order ID number so that we can locate the account and we'll be happy to provide you with more information. For a faster service, please give us a call at 1-800-906-0976 x 356. Thank you!
Hiya, just leaving a review for mdg. As a wary customer myself, I didn't buy anything unless the site was reliable and safe. MDG made it easy to choose and purchase products and helpful service staff to help you out. Also you get a good gift when you order within a certain amount! Payments are easy and affordable, and again. The staff are ready to help when the need arises. MDG is the best in my opinion! Never had any problems!
My last order was a complete let down from the get go. Was almost ready to stop dealing with this company. The lack of support when needed was unacceptable and the way in which i was forced to choose another product or face having current balance frozen for six months was totally rude.$50 dollars compensation for order problems was really just a slap in the face as iwas forced to select a higher priced item. When in fact if the order was processed correctly in the first place i would have gotten what i wanted at a fair price.
I have applied for an application for TV's but decided against getting one back in 2017. I logged in for the first time. Hoping I can can get a small loan of $500 for car repairs. Then they tell me first they dont do cash loans, then they tell me to try again in 3 months. I asked them how they decided I do not qualify for a loan. They said they based it back from my 2017 application. My income has doubled since then. But yet they still refuse me. In the end I got my loan from another company and I am only paying $80 monthly. Forget MDG, go somewhere else and save your time and headache.
We are sorry to hear that your experience with us was not an amazing one, Daniel! Please be advised that you are eligible for new assessment after every 3 months and your pre-qualified account limit is based on your most recent assessment. You may be reassessed with participation in MDG’s Monitoring Program, or at the time of submitting a new application. Your pre-qualified account limit may increase or decrease depending on your reassessment. For any other concerns, please reach us directly on 1-800-906-0975 ext. 357.
Omg. Such a very terrible experience over the phone today. The finance department is so very unprofessional. They speak over you continuously and because you choose not to provide a DOB over the phone. They disconnect the call twice. Agents are extremely rude. I requested a supervisor or manager and the guy keep on saying there's non. Am the only one here. Like really? I just want to pay off my account and never deal with them again
Thank you for your review. We're sorry to hear you had a frustrating experience, but really appreciate you bringing this issue to our attention. We would like the opportunity to talk and investigate your feedback further. Please send us your order ID number at ivanav@mdg.com so that we can locate the account. Looking forward to hearing from you soon.
Experience was good wasnt pleased with how they do there price match when they say authorized dealer and only list a couple stores but go on the manufacturer website and none of them are listed as a dealer and the one that is sells the product cheaper but wont do anything about that. Wasnt happy about that at all
Thank you for your review, we appreciate the feedback.
You can read all the terms and conditions for price match on our website.
https://secure.mdg.ca/content/?type=pricematch
I have been using MDG for a few years now. I have always found their agents very friendly. If a problem arosed they took care of it right over the phone and corrected any errors or misunderstanding of any part of your contract with them. I will keep buying products from MDG. Today I received my order and I was glad it came within the 3-10 business days.
I had to take 3 days off cause i was told my 5 packages were going to be delivered. When i finally received my packages instead 5 items there was only 4 items. I now have PlayStation controllers with no game console. It's unfortunate that my kids are only getting half there gift on time. I spent over $200 in shipping and they wouldn't even give me a discount on shipping. What happened to companies that care about there customers
Thanks for the feedback! We've located the account and looks like a hold for pickup is requested. Please reach out to UPS to schedule the delivery. For shipping costs, our customer-friendly shipping schedule is calculated on the actual weight of your shipment. Please visit https://secure.mdg.com/PMTDisclosure.aspx for more information.
Hello! I have been a customer of MDG for about a year now & have had zero issues! I purchased a laptop for school (even got a free chromebook with it) and Everything is so simple and my payments are taken directly out of my account when I get paid. They have low payments as well. I'm considering buying another laptop in the very near future from them!
I love my bed/bedframe and the two free pillows. However, the UPS shipping method was extremely off putting. The employee delivering refused to come to my home, and because i was at work, my parents had to go to town to meet him in order to pick up my bed, where he continued to be extremely rude, and rough not only on my purchases, but on my parents vehicle. To the point that we were worried about damages. I don't think ill order from MDG again just because id rather not deal with another UPS worker delivery. Unless you change your method of delivery.
Thank you for your feedback. We're sorry if this left you with a negative experience. If your order is damaged during the transport please give us a call at 1-800-906-0976 ext 352.
Additionally, we’re attending to your needs and listening carefully to your feedback and providing the best service, to grow and improve. We will try to improve our delivery services.
I've had nothing less than perfect 5 star products & service from here. They automatically take their payments on the agreed on dates, and I don't even notice. Everything is simple and painless. We made a 2nd purchase recently with 0 issue. The couple times i had to speak on the phone they were amazingly pleasant and eager to help. I have not a bad word to say.
Hey Jana, we strive to make the process as simple as possible to our customers and provide a seamless shopping experience. We appreciate having you as our customers and we're looking forward to doing business with you in the future.
The staff is always friendly and easy to talk to. Always try there best to answer my questions. I don't have any complaints making a purchase from here has been very easy and payments are very affordable as well I am very happy that I was able to buy something on MDG and can't wait to receive my order.
Thank you so much! We’re attending to your needs. We’re listening carefully to your feedback and providing the best service, to grow and improve.
Overview
MDG has a rating of 3.7 stars from 5,384 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sharif, thank you so much for taking your time to leave this wonderful review! It is so nice to see a satisfied customer like yourself! Please, let us know if there's anything else we can assist you with!