MaxSold

I've had great experiences with MaxSold as a buyer. Pick up has been easy, people at the locations are very friendly and highly organized, and the majority of items were as advertised. Some items were in crappier condition than I expected, but upon careful review of the photos it was clear that I had missed things, not that there was any misrepresentation of the products. For the price, everything I have purchased was a great deal. They do a decent job of describing flaws where there are some, which is important to ensure buyers know what they are getting if something isn't in perfect condition. The only area for improvement might be getting even more detailed (perhaps a set of scales/ratings that are consistent?) for things like size, smell (pet home, smoke, moth balls, etc), quality, etc. so it's not just in the wording of the ad (or the photos) but that you could sort by quality or other features. I will continue to use MaxSold and have recommended them to many others. I expect we'll use them within the next year for our downsizing sale.

First off, the painters were working in another room, not where the merchandise was located by the time the buyers showed up. I expected minor damage to doors, trim that sort of thing. But when one of the buyers, an older gentleman of large build, became exhausted carrying furniture out by himself and fell down the stairs and thru a wall, your folks were clearly not keeping their eye on the ball. Of course, I had hope of being reimbursed for the $550 in damage when Cesar, your rep,, told me that he was asking the guy who fell to pay the bill, as your buyer contract says he will. Did the guy pay MaxSold and I just never heard?
You own people told me that they thought the pickup process at my home was total chaos! We had about 100 giraffe art objects to sell, your folks split them into two groups, never counted how many were in each group and left them next to each other. Second buyer got shortchanged of course. My friend bid on a bronze art piece, won the thing that weighs about 20 lbs, and I personally saw it the morning of the pick up. Where did it go? Not with me! MaxSold had I think 5 people there for the pickup, I think there were 10-15 buyers there at any time roaming around looking at stuff like it was black friday at the Walmart clearance table. And about the $2000 that your folks forgot to mention? Which of the MaxSold people was standing at the front door to make sure nobody left with more than they paid for? NOBODY!

I have bought multiple times at MaxSold since August 2015. Our apartment got enriched with cool stuff I couldn't afford otherwise.
At least twice each day I look on their website if news auctions start around my area.
The whole concept is genius.
- all auctions to start at $1
- fun lots put together
- great photos showing all details necessary
- amazing support with a problem I encountered (painting had small hole in it and I got all my money back from MaxSold)
- very organized staff on site and extremely respectful to client and seller's home.
- my wife and I are always so excited when it comes to the auction day when we sit on our sofa and have fun bidding
- when there is a bit in the last 2 minutes of an auction end it will automatically extend for another 2 minutes. This is very exciting and actually a big plus-point for the seller

Compared to other local overpriced auctions I went to, MaxSold is such a great idea for all parties involved. I hope for much more auctions to come in my area.

As a buyer I'm impressed with this type of auction, I put in my maximum I can afford and if I win I collect. I buy for my home or my neighbours who are looking for something they need but can't afford at store prices. I picked up a rocking recliner that was in really good condition for $49.00 from an estate sale, my neighbour was thrilled, she never thought she would ever own such a nice, comfortable chair. In her mid 70's, with a fixed income, that chair made her day, she was so grateful to me for finding it and picking it up and to the seller for letting it go. We can't all afford to pay top dollar but we still like nice things. I was able to pick up some camping gear for my neighbour's son so he could go on his first camping trip. He was so thrilled, he said now he needs a tent and fishing rod so I have to keep my eyes open for him, he's six years old. I have used the Maxsold auctions to pick up cutery, small set of dishes, pots and pans, linens and other things for students going away to school for the first time. It helps to get them what they need and would otherwise do without if they had to buy from a store. I spoke to one seller who was upset about having to downsize, I thanked her for allowing me to now enjoy some of her treasures. I'm not a reseller, I buy for myself, family or friends. Without Maxsold I would not be able to own wicker sun chairs or a good solid wall unit. I too am very grateful to Maxsold for coming up with this idea and to the Sellers who use their services. Thank you for my wonderful baker's rack, I love it.

I would like to file a formal complaint about your pickup process. The entire thing was a disaster and would have been even worse had my brother not been there to supervise (even though we were specifically told no one had to be present) Please see details below. I am not sure if this is the typical way you do business but it was completely unacceptable and we are extremely unhappy.

1. One buyer showed up late with no tools or help, piled a number of items on the lawn until 4:45 (more than an hour after the scheduled end time) and then wanted to go back inside to take apart a treadmill. When my brother said he needed to be out because we had a cleaning crew coming, he was told that the entire sale would be cancelled and we would be responsible for the pile of stuff sitting on the lawn. My brother allowed the buyer to remain until he was done.

2. Mud was tracked on the downstairs carpet even though we provided booties for people to use.

3. Wood floors were scratched because pickups were done unsafely and unsupervised. Heavy items were slid across hardwood floors

4. People were allowed to drive on our lawn and destroy the grass.

5. One buyer attempted to steal the microwave that is attached to the wall and would have gotten away with it had my brother not stopped him, the employee supervising him was not attentive.

6. Multiple times people were wandering around the property unsupervised because the staff was not being attentive.

I sent this complaint a week ago and have gotten no response whatsoever. Would not use again or recommend to anyone.

Recently my sister and I were faced with the enormous challenge of clearing our elderly father's home of its contents since his transfer to an assisted living facility. Based on the recommendation of a relative, we contacted MaxSold and decided that they were the best solution to our dilemma. We weren't disappointed! After preparing the site for the MaxSold team's arrival, I was very impressed by their knowledge, attention to detail and thoroughness in completing the photography and cataloguing stage. Pickup day was even better. While pleased with the overall results of the bidding, I was apprehensive about the claiming of a few low bid and no bid items but thanks to the team's efforts, everything but one lot of two small boxes of ceramics was cleared from the premises... and in fifteen minutes less than the projected three hour window! Special kudos to Jane, Irene and Michael for all of their hard work and their friendly and cheerful disposition in going about it. I would not hesitate to use MaxSold again!

MaxSold's rules are designed to benefit the company at the expense of its customers. If one is unable to pick up during a pickup window, the merchandise is forfeited and goes to... who knows where - apparently to MaxSold employees. A week ago MaxSold employees expropriated $245 worth of paintings and a dorm fridge that I paid for. To facilitate the theft, the employees often "forget" to put up MaxSold signs making it more difficult for customers to locate a pickup site.

False advertisement is not uncommon. It happened to me twice. The first time I bid $500 on a painting and ended up with a $1 print. The only people who knew that this was a print were MaxSold insiders who did not bid. Apparently, MaxSold allows its employees to bid against their customers. More recently, I paid $60 for sterling on a porcelain coffee set. It turned out that the set was painted with sterling paint. After I emailed a complaint to MaxSold's customer service, I was told that since I removed the merchandise from the premises, I was not eligible for a refund, as though I would be able to replace genuine sterling with identically looking sterling paint.

Loved my experiences buying bidding and watching items. Max sold has just overall easy to use web site and very stream lined service from bidding payment to pickup. All Aces in my opinion!

I use this company because a friend recommended them I couldn't have been more exact or precise my explanation what was not to be touched or Taken has proceeded to empty my state things kept going missing and then they brought ins for other people who pick through everything and took everything and then did not admit to stealing it when I have to say hey bring my stuff back or compensate for me they had the nerve to say we didn't touch it we didn't take it and I kept on getting the run-around I was told I would get a phone call back and never received any of these people are C's if you use them in a stupid enough to make sure you stay in your house while they go through it and empty it or stuff will go missing

Unfortunately my experience with maxsold has been significantly different than what others have described. I have found that the individuals running the auction have at times, randomly pulled items from the auction a mere few hours before it closes. Why? Likely because they discover that the item is worth more than what it will be auctioned for or simply because they themselves want to keep the item. It goes without saying that this is a highly unethical way to run a business/estate sale. How can we, as buyers, plan accordingly for an auction if we are subject to the whims of the individuals running the auction? When speaking to the customer service representative, she informed me that this is in fact a "breach of their contract," but failed to go into the details of what exactly that meant. Instead of attempting to reach out to the specific individuals running that auction, I was merely told "sorry."

I would implore anyone reading this review to look elsewhere when evaluating an auction house to do business with. There are lots of very well managed companies out there that wouldn't think of doing such a thing. Do items get accidentally broken and need to be pulled from the auction? Absolutely. But when it is multiple lots of similar items getting pulled at once it raises concerns about the ethics of the people running the auction/estate sale. I, for one, will do business elsewhere.

I have no complaints about the professionalism and courtesy of your staff: assigning and photographing lots and handling the pickup schedule. However, several customers told me they were still engaged in bidding for the most valuable items in the auction and that they were cut off in process and very upset. I am extremely distressed that you stopped the bidding and did not afford me the opportunity to receive a better price for these items. On another note I wish there had been a better tutorial on how to modify//split lots. For example there were cases such as where several nice silverplate pieces were included with assorted trays and the picture did not make the silver items clear. I didn't comprehend that I could have split the items into two lots. Another lot of primarily silver was highly sought after and had many bids so I most likely would have realized a better price separating out the silver items. Most of my changes to the texts were handled well, but in some cases you did not correct spelling or add other useful explanatory descriptions.

If you are looking to sell items, you have many options but few offer the security and timeliness of Maxsold. That performance will come at a cost, everybody is looking for a bargain so don't expect to get $100 for a table you picked up at the curb for free. If you need to sell a household of goods, this is a good option. I love the DIY option to save some money and you get to meet the new owners and maybe pass some info to them. As a buyer, I am cautious to limit my bidding to avoid buying an unusable item for money I need for other things. Check the pictures very carefully and think of the things that could be a problem. When I am buying old tools, I work though the repairs that could be needed and whether parts would be available. Go easy at first until you have some bargains that you can look back at in case you get a dud later. (they balance) Recommended for savvy frugal buyers. My one beef is the quality of the pictures presented is often less than I want. More pictures that reveal the condition of the item would help and clearer backgrounds.

My bid won at an auction in Ajax (Ontario, Canada) Moving Online Auction - Smales Drive
I was very please but when I arrived I found the rug still being used in the living room. It was wet outside and people were walking all over it. I didn't want to be rude and say something, so I just closed my eyes, rolled it up and brought it home.
The description read...Rug.
Condition: Needs Cleaning Measurements: 8x10
Okay so cleaning is so simple.
I examined the pictures prior to placing my bid and saw just a couple of little spots here and there. Nothing too hard to get clean 😡
When I got home I rolled out the rug and wanted to CRY I just bought a rug for $95.00+ with a MASSIVE RUB SPOT. Yeah A WARN OUT RUB SPOT...there's no cleaning that out.
I went back to all the pictures that were originally posted and whomever had listed the photos FAILED TO POST THOSE OMES! I'm so upset and I honest don't know what to do!

I am posting two photographs of the rubbed out worn out spot and I have added screenshots of the photos that were in the auction.

Absolutely disappointed with you. Max Sold. That was so bad of you.

We are so happy that we hired Maxsold to auction off my Dad's estate. They were professional, friendly and organized. Prior to hiring Maxsold we went to two separate Maxsold auctions on which we won items. One was self managed and at pick up was Chaos! So many people were in the place at one time anyone could have taken anything! The second was Maxsold managed. The people working it escorted buyers through the house and if there wasn't a runner available you had to wait outside until someone was available. This ensured no damage to the property and that buyers only picked up the item they bid on. Our experience was great, most things were sold and it was amazing to see the difference of a overflowing house full of stuff to an empty house within hours.
We read the contract and knew what the costs were and felt that the fees were more than fair given the amount of work it would have been to achieve the same result ourselves. Thanks Maxsold for an enjoyable experience. The London team and their friends are great!