My friend bought 3 over the shoe racks because maxsold listed it as "new over the door racks". I picked up the items for her as she can't drive. The items were in a box when I picked them up. Took them to my friend and she immediately inspected them. All three were missing the hooks that go over the door. As it was late in the evening she waited until the next day to call. She was told to fill out the return fund form which she did. Now they are saying they are refusing to return her money! They say all items should be inspected on pick-up. This ridiculous when you are in someone elses home with a number of other people picking up items. If they sell the items as new it is there job to inspect them otherwise don't list it as new. BUYER BEWARE!
I love being able to see the items online and bid. It allows me to know if I am winning just like if it were a real auction and I was sitting around waiting. I have purchased from separate MaxSold auctions and the team members are fantastic. I am already looking for my next bargain.
I see a lot of bad reviews about reading the fine print. If you enter a contract of course you need to read it first. You have no right to complain because you feel "shilled" or wronged. Their terms are up front and also their refund and refund policies are expressly stated. Even as a buyer, before each bid they let you know the "actual" cost including the premium so there should be no reason to complain and incompetence is not an excuse.
I think more money could have been made for MaxSold and myself, if the pictures in my catalog had been staged. I did have a lot of items, but I see the Seller managed sales and all the items are neatly displayed on a table. If this is what is recommended for a Seller Managed sale than MaxSold should do it too. The items should have been staged and then placed where ever their lot was located for pickup. I had three people working my very large sale, but two of them were new to the business, still in the learning stage. I added some pictures but I could do nothing about the catalog picture to draw the customer in. I could not tell what some of the items were from the pictures. This was the best way for us to sale due to the volume of items, it would have taken me years to sale each item on-line; but I still feel like it could have been better with a better picture catalog.
As someone who frequently shops auctions, MaxSold BY FAR is the best. The representatives are amazing; answer questions; and post accurate pictures and descriptions. Pick up is very smooth and they're so friendly and helpful. Five stars!
Participating in MaxSold every time. We even were so crazy to drive 135K all the way to Peterborough from Toronto. Good stuff, wonderful staff and a fast pick up, although most of the time the time itself is not convenient, just breaks up the day, but we have no choice, still love it. Thanks guys.
Having worked with numerous auction houses and estate sale outfits locally in New England, I feel that the tools and support Maxsold has developed and supports, does make my job both easier and more efficient.
Other outfits require minimums that can be unrealistic and a waste of time.
(Not everyone has a Mona Lisa!)
Who else can we turn to sell a case of motor oil or a gold pocket watch, in the same sale!
No one other than Maxsold.
I have bid on items in 2 different MaxSold auctions that were in my area. I won a few items at each auction. Upon arriving at the homes to pick up the items, I was greeted with professionalism and kindness from all the MaxSold staff. They are really people persons, and made this experience even better for me. I love the items I won and will definitely be bidding on items from MaxSold again!
Maxsold has made estate sale shopping so easy! I can view items from home and decide if I want to bid - no more trudging from place to place to see if there's anything worthwhile or in my budget. I found the item descriptions accurate, and the many pictures of each item verrrrrry helpful. I've been to 2 pick up for auctions I've won, and both times I was so impressed with the staff. Folks were nice, helpful and friendly. I love to refinish furniture, so I'll absolutely be back!
I have bid and won on several items through MaxSold, and have always had a great experience.
They are my favourite online auction company and I like that their buyer's premium fee is only 10%. Website is easy to use and every time I have gone to pick up my items, the pickup is always very organized.
I have gone to pick-ups through other auction companies and when I got there, someone had stolen some of my items I had won. With MaxSold they have staff supervise and help you find the correct items, so this type of situation does not happen. I would highly recommend them!
I find lots of great deals and the pick-ups are well organized and trouble free. I really enjoy browsing through the different auctions and always seem to find things that are of interest to me. As long as I'm available for the pickup time frame, I will usually bid on an auction. I've got some really good items so far. I really enjoy maxsold!
Maxsold is a wonderful, low traffic, online local auction you can find plenty of cool things for cheap. I do wish they had shipping/delivery services, or at least hire sime muscle to help put things in my car because i'm a small personbut i suppose you can use lugg for that (use my referral code L******* for $10 off). Overall it's fantastic! For example, i attached a photo of a sweet lamp and a desk i got for a good deal :)
The site is reasonably well laid out and easy to navigate. Often times with downsizing you can run into furniture or things you might need, but a fair number of odd knick-knacks too, which is what I love to look for. Bidding itself is easy and depending on how many other people are in your mindset, you can score things for a great deal.
A number of times we have had items stolen before pick up. You purchase a series of items. The people running the auctions never check for theft so someone walking out with one or two of your items is a frequent occurrence. If those items were part of a package, you are still responsible for the entire cost even though it is missing items.
I have purchased a number of times via maxsold and had good experiences. With covid the line ups for pick up have sometimes been crazy, but that seem s to be improving. I like that they post multiple photos of each item. You are buying used items so buyer be ware. But there are deals to be found!
Hello,
Thank you for writing your review! We do sell used items located in the sellers home, and each auction is unique with all kinds of interesting items to bid on. We have recently launched our new scheduling tool inside the invoices to make the pickups even safer and smoother for everyone.
We absolutely love to hear from our customers and their experience with Maxsold.
Happy bidding!
I have been using Maxsold now for about 5 months and I couldn't be more pleased with the items that I have purchased. However, believe it or not, this is not why I love Maxsold - it's the people who I meet at each pickup location! Since I have become a regular buyer, I usually see the same employees from Maxsold and they are always so pleasant and helpful! It is almost as if I am visiting old friends! They are informative and always call my be name when I get there, which is really nice to be so fondly recognized! It's kind of like a fusion of the sitcom Friends meets Storage Wars (without the phony Hollywood garbage!).
Maxsold has built a truly remarkable online marketplace. The people are fantastic, the auctions are great for both buyers and sellers, and their platform is only going to keep growing.
Thank you MaxSold!
I love MaxSold - I think the idea behind it is great! No more worrying if you are going to have people show up to your sale. No worrying if its going to rain, etc. - I've never sold with them but if I needed the service I'm glad to know about it! I love the shopping process and I think the fees are fair! I've purchased from 3 auctions now and can't wait to keep on shopping!
MaxSold seems to have come up with a unique way of selling stuff. They don't try to sell to a particular market, just sign up and go. I have already told many people at work, personally, and have put it up on Facebook. I am a fan for life. Well... gotta go. More bidding to be done.
Just completed a purchase through MaxSold - the pictures were accurate, the billing was easy and the pickup process exactly what was advertised. In short, it was easy and hassle free. I will be using this process again, soon.
Answer: The site states clearly that you must pick up your article at the specific time and place. If you cannot do that or arrange for someone to do it for you... then don't bid.
Answer: Definitely not on their youtube channel as they've removed the ability to comment. This alone was enough for me to steer clear.
Answer: Please see our past auction results at http://maxsold.com/past-auctions/ - every auction we've done is listed for public viewing. You will see the sell through rate for each auction, and you can calculate the percent sold. Our average sell through is 98.7%.
Answer: Winning bids are charged to the credit card on file right AFTER each auction ends, along with 10% buyers premium and the applicable retail sales tax for your region. The first time you bid at any of our auctions, your card will be pre-authorized for $1.00. However, it is only a bank authorization for validation, not a charge, and it is usually removed in about a week by your bank.
Answer: Hi Peter, We found that when minimum bids or reserves are put on items, they typically go unsold. For more information on why we start our items at $1 check out this link: http://maxsold.com/reserve Here are some Seller FAQ's https://support.maxsold.com/hc/en-us/sections/200632154-Seller-FAQs You may also reach out to our sales team directly at our toll-free number 1-877-257-7799 ext 2. Regards, MaxSold Support
Answer: $700 + 30% if they do the photos and pick-up. If you do the work on your side it is $300 or 30% whatever is higher. It is near the bottom of this link. https://get.maxsold.com/sell-with-maxsold/
Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
This summary is generated by AI, based on text from customer reviews
Maxsold has two models - Maxsold Managed and Seller Managed. In one offering Maxsold is never on site and therefore has no visibility of the items sold. In the other, our teams catalog and thus have a bit more awareness of the items. That said, regardless of who is cataloging, both honest mistakes and dishonest actions can occur - thus, Maxsold uses a transparent claims process that has worked for centuries in the live auction world - specifically, the buyer can inspect the item in full view of the auction staff, other buyers (and sometimes the Seller) and make a claim (partial/full refund) if the item is found to be in a condition other than what was described. In the bidder terms (www.maxsold.com/terms) it states (with a reminder also listed on all buyer invoice):
CLAIMS: ENSURE YOU INSPECT items at pickup (and preview if available) and IMMEDIATELY inform the MaxSold team (or Seller if Seller Managed) of any issues related to mis-cataloging of condition (remembering that you are purchasing used items in AS IS WHERE IS condition). By departing from the pickup site you acknowledge that you have all your items and that you are satisfied with them and/or have brought up issues with the Lead on site. NO CLAIMS ARE PERMITTED AFTER REMOVING ITEMS FROM THE PREMISES as condition issues cannot be validated once items are released into your possession. If required, bring an expert to validate purchases at pickup. We are not responsible for the acts or omissions of the Seller.
This ensures fairness and transparency to both the buyer and the seller. When a buyer accepts an item without inspection, they are waving any potential claim issues as, once the item leaves, there’s no way for Maxsold or the seller to know when the (potential) issue was created. Was it lost/damaged in transit? Or is buyer merely trying to take advantage of the Seller after ignoring a perfectly transparent opportunity to make a claim.
Bidders that accept and live by the terms love that everything starts at $1 with the highest bidder winning. It’s a fair and transparent model for those who can accept and abide by the terms and conditions laid out (and agreed to) prior to bidding.
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement:
http://maxsold.com/maxsold-purpose/