MaxNovelty

TOTAL SCAM! I wish I could give 0 stars. 7 weeks later and numerous attempts at contacting customer service, and I still have yet to receive my order OR hear back from anyone at the company.

The way they expect you to track your order (they send an excel spreadsheet and you have to sift through thousands or order numbers to try and find yours and then find the tracking number that coincides) is wildly unprofessional. Not only that, but my order number is not even on the spreadsheet, which leads me to believe that it was never processed after they took my money.

I contacted them regarding my tracking number to no avail. Then, I contacted stating that I wanted a refund or for the situation to be rectified in some manner. No answer. I am sorely disappointed in these people and that they have gotten away with stealing money from so many innocent consumers.

Don't buy from this company. I ordered on 10/3 and didn't get my order for over 60 days. It was stuck in customs, which is not listed on their website. The customer service is horrible and i would be willing to bet there is lead in the paint so watch out for children. No where does it say that these items are coming from out of the country and the customer service is unhelpful and they don't provide the refunds they say they do on their site

Ordered three paint by number kits on March 31st. Said 4 weeks, understandable since they are in China. After almost four weeks no tracking information was provided. Contacted customer service on 4/21 said 48 hours, no response in 48 hours so followed up. Customer service responded on 5/21 (one month late) saying they had sent my package and tracking would update in 5-7 days. Tracking says it's been processing since 4/23. This company is definitely a scam.

One star is too high! I understand during this time companies have higher than normal volume but this company is horrendous! I have sent three emails inquiring about an order I placed in 4/4/20 without any response. I never received any updates about my order or delays. I read on BBB that this company had exceedingly long delays in deliveries and poor customer service and as of 2018 they had not received a response to their inquiries. The problems with this company existed way before the pandemic! Buyer beware!

I ordered a paint by number from max novelty early September, and began contacting the company after a month without receiving the product. There were numerous excuses, and I was given a tracking number that showed the item still hadn't been shipped - and would be coming from China. At that point I asked to cancel the order and for a refund, and the company told me no refund could be given unless I returned the product that I had never received.

After over two months (the website said 7 days), the canvas and paints were eventually delivered. However, the picture was nowhere near as detailed as the online image, and is a terrible reproduction. No information about returning for a refund could be found.

I attempted to write a review on social media, but it was immediately taken down, at which point I realized there is no option available to "dislike" their product. Blatantly false advertising across the board, and a terrible product.

I ordered two items on March 30,2020. It is now May 8 2020 and I have not received my order. I've also reached out to customer support numerous times and it took them weeks to respond to me saying my item has shipped but there is no such indication of item being in transit. I understand that there is a delay in shipping due to COVID 19, but waiting over a month for my purchase with no hope of it getting to me and no refund offered is pretty ridiculous (I asked for a refund and they did not offer to honor my request). Oh yeah, they already charged me for the item.

I placed an order from Max Novelty mid-March, 2020. It is May 21st, and still no package! Of course my credit card was charged the day of the order. Since I hadn't heard a word about shipping details, or estimated delivery date, I sent three emails requesting information. After the first email, I was asked to be patient. I was given a tracking number and told to find that number on a list of THOUSANDS of "tracking numbers" on an obscure website, and that would inform me of where it was in the shipping process. Needless to say, it told me nothing. The second and third emails to the company didn't receive replies.
Had I taken the time to look for reviews on this company, I never would have ordered.
Good for you for checking them out first.

I placed my order on March 31,2020. The estimated time of arrival that I was given was 2-4 weeks due to the pandemic. It is May 21 and I have not received my order. I have written at least four emails requesting information and have received no responses other than auto-response replies. Not only have I not received my order and lost my money, the company does not even respect me as a customer enough to reply to my emails. I would warn against ordering from this company. I wish I had seen the other warnings before I ordered.