Kim M.

I ordered a paint by number from max novelty early September, and began contacting the company after a month without receiving the product. There were numerous excuses, and I was given a tracking number that showed the item still hadn't been shipped - and would be coming from China. At that point I asked to cancel the order and for a refund, and the company told me no refund could be given unless I returned the product that I had never received.

After over two months (the website said 7 days), the canvas and paints were eventually delivered. However, the picture was nowhere near as detailed as the online image, and is a terrible reproduction. No information about returning for a refund could be found.

I attempted to write a review on social media, but it was immediately taken down, at which point I realized there is no option available to "dislike" their product. Blatantly false advertising across the board, and a terrible product.